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Skenderovic Consultants

Name: Skenderovic Consultants
Address: Blaška Rajića 3/14, Subotica, 24000, CS
Telephone: +381657674240
Price range: $$$

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Skenderovic Consultants

Transforming business with AI & design. Building innovative, resilient, future-ready organizations. We are not a typical agency. We are business designers.

🔹 About us

At Skenderovic Consultants, we believe your business can create prosperity - if you give it the freedom to think and grow. In a world that is fragile, chaotic, and full of uncertainty, we see hidden potential. We help businesses become places of stability, innovation, and growth. We combine design thinking, cutting-edge AI technologies, and innovative management to redefine what’s poss

ible in how you do business.

🔹 What we do? We apply business design methodologies rooted in understanding the challenges of today’s BANI world (brittle, anxious, non-linear, incomprehensible). Stability no longer comes from control, but from resilience, creativity, and rapid adaptability. Our offer covers: business design projects, web design, online marketing, digital tools, courses, and application development - all tailored to your real business needs. We commit to measurable results from the first three months. Low-risk approach: no long-term contracts, work in monthly cycles, and deliver value early and often.

🔹 Why choose us? We transform the challenges of the modern world into real business opportunities. Over 70 clients across more than 50 industries trust our solutions. We deliver innovation not just as an idea, but as a practice in every part of your business.

🔹 Mission statement

To be a beacon in the chaos - helping you discover and live out your purpose, so your business becomes unstoppable. If you are ready to step boldly into the future, we are here to help make your vision real.

18/02/2026

Inflation numbers are slowing. Behavioral shifts in your customer base are not.

Most business owners track the headline rate. Few are tracking what it's doing to the purchasing logic of their actual customers.

Here's what the regional data reveals when you look closer:
Two-thirds of food and beverage categories recorded fewer active buyers during the inflation wave. Those who continued buying reduced their quantities. Even spending on essentials like sugar, salt, and flour declined — suggesting pressure had reached well beyond discretionary categories.

At the same time, businesses responded with tactics that rarely appear on price lists:

🔵 Shrinkflation — Packaging stays the same. Net weight quietly drops. The price per unit rises without the shelf price changing.

🔵 Skimpflation — Quality decreases while the nominal price holds. Less cocoa in chocolate. Fewer services bundled in standard packages. The consumer gets less — gradually, invisibly.

🔵 Cheapflation — Customers who switched to budget options to save money discovered those options increased in price by around 40%, compared to 35% for premium alternatives. The escape route became the more expensive route.

🔵 Greedflation — Serbia's largest retail chains grew profit margins by 36% between 2019 and 2022, according to NBS analysis. Inflation as cover for margin expansion is a documented phenomenon, not a theory.

The business design lesson here is straightforward: when purchasing power contracts, customers don't just spend less — they recalibrate trust, loyalty, and perceived value across every brand they interact with.

The companies that come out of inflationary periods stronger are those that treated this as a strategic design problem, not just a cost management exercise.

Read the full analysis: https://skenderovic.biz/how-are-consumers-changing-behavior-due-to-inflation/

Inflation variations: cheapflation, greedflation, and shrinkflation. What tactics are companies using to maintain profitability?

16/02/2026

Your customers send 30 Viber messages daily. They open the app 12 times. They're having conversations, making decisions, and purchasing — all within the platform.

The strategic advantage of Viber Business:
• Direct catalog integration — Customers browse products without leaving the conversation
• Instant response capability — Close deals while interest is highest
• Personal relationship building — Communication that feels human, scales systematically
• Automated service messages — Confirmations, updates, reminders where people actually see them

This isn't about keeping up with trends. It's about operational efficiency.

When 58% of consumers identify chat apps as the fastest brand contact method, absence becomes a structural disadvantage.

What works: → Welcome messages that set expectations → Product catalogs with transparent pricing → Response protocols under 1 hour → Post-purchase follow-up that builds loyalty

What doesn't: → Generic promotional blasts → Delayed responses that kill momentum → Treating it like broadcast-only media

The businesses optimizing Viber Business right now are building customer communication systems that their competitors can't match.

Read the complete implementation guide: https://skenderovic.biz/viber-business-account-how-to-use-it-correctly/

In a world where customers expect fast and personalized communication, the Viber Business Account becomes an invaluable channel for...

12/02/2026

Unpopular opinion: You don't have a sales problem. You have a systems problem.

Let us paint a picture:
It’s 8 PM. High-intent customers are messaging your WhatsApp asking about pricing.

Scenario A (Most businesses):
Your team sees it the next morning. Responds at 10 AM. Customer already bought from your competitor who replied instantly with an automated catalog.

Scenario B (Strategic businesses):
Customer gets immediate acknowledgment, full product catalog, answers to top 5 FAQs, and booking link — all automated. Your team arrives to a qualified lead ready to close.

The brutal reality?
Every hour of delay = 23% drop in conversion probability.
Every inconsistent message = trust erosion.
Every manual response = time your A-players can't spend on strategy.

We’ve worked with businesses spending thousands on ads while losing deals in their inboxes. The irony? The fixes cost nothing but strategic thinking.

WhatsApp Business transforms reactive chaos into systematic conversion:
✅ Automated greetings that set professional tone (even at 2 AM)
✅ Quick replies that eliminate the "let me type this again" tax
✅ Product catalogs customers can browse independently
✅ Message labels so nothing disappears into the void
✅ Analytics showing exactly where conversations stall or convert
✅ Away messages that manage expectations instead of creating frustration

One retail client implemented this framework and discovered 40% of their inquiries came outside business hours. They were literally sleeping through revenue opportunities.

Another B2B consultancy reduced their response time from 3.5 hours to 8 minutes—without adding staff. Just structure.

Here's what most miss:
Tools don't create competitive advantage. Systems do.
You can have the best product, the sharpest pricing, and the most talented team — but if your communication infrastructure leaks opportunities, you're building on a foundation with cracks.

We've documented the entire implementation process, from technical setup to psychological conversion triggers, in a comprehensive guide.

Real implementation. Real frameworks. Zero fluff.

👉 Read it here: https://skenderovic.biz/whatsapp-business-account-complete-guide-to-communication-that-sells/

Now we're curious — what's the most frustrating part of managing customer communication in your business? The repetitive questions? The after-hours inquiries? The information that falls through cracks?

Let's discuss in comments. We'll share specific strategies for the top 3 challenges mentioned.

How to increase sales using a WhatsApp Business Account – a complete guide to results.

09/02/2026

Does your business grow by chance — or by design?

Most business owners agree on one thing: referrals are their strongest source of new clients.

Yet, while 82% rely on referrals, only a small number have a structured system to manage and scale them. Everything else is left to spontaneous word-of-mouth — and luck.

Referrals shouldn’t be treated as accidents.

They work best when they are intentionally designed as a business process.
Referral engineering moves businesses beyond a hope-based model and builds a system where client trust, timing, and incentives work together to generate consistent, high-quality opportunities.

This guide for service-based businesses breaks down how a professional referral engine actually works:
• Recognizing advocates – using NPS and behavioral signals to identify clients ready to recommend you
• The art of the ask – communication frameworks that feel natural, respectful, and frictionless
• Incentive engineering – choosing between commissions, service credits, or VIP benefits that strengthen relationships instead of cheapening them

A referral is the highest form of business validation.
It deserves to be treated as a core pillar of your growth strategy, not a side effect.

👉 Read the full strategic breakdown:
https://skenderovic.biz/advanced-guide-how-to-engage-loyal-clients-for-new-referrals-and-business/

In the world of sales, the most valuable opportunities are those that come naturally – and that is exactly what referrals from...

05/02/2026

Most websites are still designed around the homepage — but that’s no longer how your users experience the web.

Today, people land directly on specific pages via search engines, social media, AI tools, or shared links. They don’t follow a linear path; they arrive with intent.

At Skenderovic Consultants, we implement divergent design — a strategic shift where every page functions as a primary entry point to your business.

This isn't just a trend; it’s a strategic decision that shapes:

- User navigation: How intuitively visitors move through your ecosystem.

- Speed to answers: How quickly users find exactly what they need.

- Business growth: How effectively your site converts intent into results.

Stop limiting your growth with a rigid, traditional funnel. It’s time for a flexible system built around modern user behavior.

Read the full analysis on our blog. 👇

Learn the difference between the convergent and divergent approaches when designing a modern website. How to effectively deploy information?

18/12/2025

🌍 Designing Intelligence: The New Role of Business Applications

Modern businesses don’t fail because of a lack of ideas.
They fail because their systems can’t keep up with their ambition.
Spreadsheets break. Manual processes slow down. Decisions arrive too late.

That’s why business applications are no longer just tools —
they are the nervous system of every serious organization.

When designed properly, applications don’t add complexity.
They remove it.

🧠 What business applications are really about

• Turning data into clarity — not confusion.
• Automating processes so people can focus on value.
• Connecting departments into one intelligent system.
• Supporting decisions with real-time insight, not guesswork.

Business applications are not about software.
They are about designing how a business thinks, moves, and grows.

🚀 How designed applications transform organizations

When applications are built around real business logic, everything changes:
• Operations become faster and more reliable.
• Errors decrease while transparency increases.
• Teams work with confidence, not friction.
• Growth becomes scalable, not chaotic.

Well-designed applications don’t just support the business.
They shape it.

🌟 Why this matters for every leader, founder, and decision-maker

In a world defined by speed and complexity, intuition alone is no longer enough.
Organizations that win are those that design systems where technology and strategy work together — seamlessly.

Because the future of business is not manual.
It’s intelligent.
And it’s designed.

➡️ Discover more ideas on Skenderovic Consultants
👉 https://skenderovic.biz/business-applications/

Discover premium business applications powered by Oracle. Automate, analyze, and scale your company with smart systems designed for future leaders.

22/11/2025

🌍 Learning as a Strategy: The New Power of Modern Education
In a world where everything changes overnight, learning is no longer a luxury—it’s survival.
But not every lesson moves you forward.
What matters today is designed learning—education built with intention, clarity, and real-world impact.

Modern professionals don’t need more information.
They need transformation.
They need frameworks that reshape how they think, create, and lead.

That’s the purpose behind everything we teach.

🧠 What modern education should give you
• Clear mental models that improve decision-making.
• Practical tools you can apply the same day.
• Perspectives that expand how you see problems—and opportunities.
• Confidence to navigate complexity with structure and calm.

Courses shouldn’t overwhelm you.
They should elevate you.

🚀 How structured learning accelerates your growth
When education is designed around real business challenges, everything becomes easier:
• Strategy becomes understandable.
• Systems become buildable.
• Ideas become actionable.
• Growth becomes measurable.

The right course doesn’t add more tasks to your life.
It removes confusion—and gives you a roadmap.

🌟 Why this matters for every leader, creator, and entrepreneur
The future belongs to those who learn with intention.
Those who seek clarity, not noise.
Those who invest in frameworks that help them design better businesses—and better lives.

Because education is not the end.
It’s the beginning of your next level.

➡️ Discover more ideas on Skenderovic Consultants
👉 https://skenderovic.biz/courses/

Discover premium courses: AI business, marketing, leadership, and motivation. Learn from professionals and turn knowledge into growth and success.

21/11/2025

🌍 Rethinking Digital Influence: The New Reality of Modern Marketing
Marketing today is no longer about shouting louder, posting more, or chasing trends.
It’s about understanding people—how they think, what they feel, and why they choose.
In the digital world, attention is earned through clarity, authenticity, and strategy—not noise.

Marketing has become a system of connection.
A designed experience that guides the right message to the right person at the perfect moment.

🧠 What modern digital marketing truly is
• A strategic engine that unites storytelling, data, and psychology.
• A system where every touchpoint builds trust, not pressure.
• A process of guiding users, not interrupting them.
• A space where creativity meets measurable performance.

When done right, marketing becomes more than promotion—it becomes a growth architecture.

🚀 How modern marketing drives real business results
When your marketing is part of an integrated business design system, everything changes:
• Your message becomes clearer—and more powerful.
• Your audience becomes engaged—not just targeted.
• Your campaigns become predictable—not experimental.
• Your business becomes discoverable, memorable, and chosen.

Digital marketing is not magic.
It’s precision.
It’s psychology.
It’s design with intention.

🌟 Why this matters for every leader, founder, and brand builder
In a world overflowing with information, the brands that win are those that communicate with purpose.
Those who create value, not noise.
Those who design relationships—not just ads.

Because influence today is not accidental.
It is designed.

➡️ Discover more ideas on Skenderovic Consultants
👉 https://skenderovic.biz/digital-marketing/

Online marketing that works for you – from social media and drip campaigns to loyalty and lead magnet pages. A system designed to deliver results.

14/11/2025

🌍 Redesigning the Digital Frontline: The New Standard in Web Experience
In a world where attention spans last mere seconds, your website isn’t just a page—it’s your digital salesman. If your web design isn’t built to guide visitors, win trust, and convert interest into action, you risk losing them to someone who is.
At the intersection of strategy, psychology, and design, web-experience becomes your most powerful asset.

🧠 What does modern web-design really achieve?
• It transforms your brand story into an immersive journey—from curiosity to decision-making.
• It builds interfaces that don’t just look good, but perform: fast, secure, optimized for real users.
• It aligns UX, UI, SEO, GEO-targeting and automation into one conversion-driving package.
• It treats your website as a system of growth—not a “set once and forget” project.

🚀 How a designed web experience changes outcomes
When your website is designed as part of a business system, not just a display—you gain:
• Landing pages that lead to action (not bounce).
• Clarity in user-journeys that removes friction.
• Technology that works for you 24/7—not the other way around.
• A measurable increase in conversions, trust, and brand power.

🌟 Why this matters for every innovator, entrepreneur and digital leader
Your website is no longer just your digital presence—it’s your key growth weapon.
When the world moves fast and users judge in seconds, the only way to win is to design for speed, clarity and purpose.
Because success online doesn’t happen by chance—
It happens by design.

➡️ Discover more ideas on Skenderovic Consultants
👉 https://skenderovic.biz/web-design/

Premium web design delivers on average +45% more conversions. Green speed, on-page and GEO optimization, security, and UX ranked in...

22/10/2025

🌍 Designing the Future: The New Era of Business Design

The way we build and lead organizations is changing.
Success is no longer about reacting to challenges — it’s about designing better systems, smarter structures, and meaningful experiences.

We’ve entered a new era where Business Design becomes the language of growth — a discipline that connects strategy, creativity, and technology into one living ecosystem.
It’s not just about what your business does — it’s about how it’s designed to think, evolve, and thrive.

🧠 What is Business Design really about?

• Connecting strategic thinking with real-world ex*****on.
• Building systems that adapt to change — not break under it.
• Designing customer value that’s human, clear, and memorable.
• Turning creativity into measurable, scalable impact.

Business Design is the bridge between vision and reality.
It transforms abstract goals into actionable systems and helps organizations operate with purpose and precision.

🚀 How Business Design transforms organizations

In a world where everything changes fast, Business Design brings structure to complexity.
It creates alignment — between people, products, and processes.
It builds clarity where confusion once lived.
And it turns leadership into a creative act — not just management.

Design is no longer a department. It’s a mindset.
The future belongs to those who don’t just react — but design the direction forward.

🌟 Why this matters for every leader, entrepreneur, and innovator

When you start seeing your business as a design project, everything shifts.
Decisions gain purpose. Teams gain focus.
And every idea, process, and strategy begins to work in harmony.

That’s how resilience is built — not by resisting change, but by designing for it.
Because in the modern world, success isn’t found.
It’s designed.

➡️ Discover more ideas on Skenderovic Consultants
👉 https://skenderovic.biz/business-design/

Traditional management models are no longer enough. Business design unlocks resilience, growth, and clarity in the BANI world..

20/10/2025

🌍 Thriving in a BANI World: The New Reality of Business Design

The world we live and work in today isn’t just changing — it’s transforming at a speed and scale we’ve never seen before.

We’ve moved beyond VUCA — volatility, uncertainty, complexity, and ambiguity — into something even more intense.
The modern environment we now call the BANI world: Brittle, Anxious, Nonlinear, and Incomprehensible — four forces that define today’s reality.
Understanding them isn’t just useful — it’s essential.

🧠 What does BANI really mean?

• Brittle – Systems that once looked strong can suddenly collapse. Stability today is an illusion unless it’s backed by adaptability.
• Anxious – Overload, uncertainty, and fear of missing out create collective anxiety that kills innovation. The cure? Clarity and trust.
• Nonlinear – Actions and outcomes no longer move in straight lines. A small spark can create massive change.
• Incomprehensible – The world’s complexity exceeds our ability to fully understand it. The answer lies in sense-making, not control.

This is the new map of our reality — and those who learn to read it, lead it.

🚀 How to navigate the BANI world

In a BANI environment, classic strategies no longer work. Efficiency alone is not enough.
The leaders of tomorrow will rely on resilience, flexibility, and creative design.

Here’s what that looks like in practice:

• Build systems that bend without breaking.
• Turn anxiety into curiosity and learning.
• Replace linear planning with adaptive iteration.
• Accept complexity — and lead through clarity, empathy, and design thinking.

Modern business design isn’t about control — it’s about the ability to adapt, pivot, and grow stronger through change.

🌟 Why this matters for every leader, entrepreneur, and innovator

If you can understand the BANI world, you can predict less — and prepare more.
You begin building organizations that aren’t afraid of disruption but are designed to evolve through it.

In this new era, the winners won’t be those who seek comfort in stability — they’ll be the ones who turn instability into momentum.

The future doesn’t belong to those who resist change.
It belongs to those who design it.

➡️ Discover more ideas on Skenderovic Consultants
https://skenderovic.biz/

We help leaders turn chaos into opportunity. Innovation, stability, and growth – discover a business model that makes your company unstoppable.

Address

Blaška Rajića 3/14
Subotica
24000

Opening Hours

Monday	07:00 - 15:00
Tuesday	07:00 - 15:00
Wednesday	07:00 - 15:00
Thursday	07:00 - 15:00
Friday	07:00 - 15:00

Telephone

+381657674240

Website

https://skenderovic.biz/

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Mission. Vision. Values

MISSION Application of IT in the service of business improvement and increase in efficiency and effectiveness of a business flow.

VISION The first choice of SMEs.

VALUES Changes in today’s digital world are more frequent than ever before – we are living in a fast-paced IT environment, where there are more and more challenges in all fields. Accordingly, it is not so important what we know now, how important it is to learn new things quickly, to adopt new business models and to innovate that we manage effectively.

We BELIEVE that applied knowledge is power and that it is a critical competitive advantage of every individual and company. We UNDERSTAND that the process of adopting and implementing new information technologies requires hourly time, continuous work, much patience, and that there are no quick shortcuts. That is why we support you on the path of introducing IT solutions into your business flows and LEARNING TOGETHER iS how we can change and evolve. Our goal is to create new added value, prosperity and well-being by bringing in new initiatives.