28/08/2026
Behind the Clouds: What's the biggest compliment a client has ever given you?
"Raphael, your dedication is really impressive."
That's the one that stuck. Not for the words - for the moment they came in.
Go-live week: Our NetSuite Consultant Raphael Albino on the phone late at night with Tobias, the SCM manager of Doonails. Transfer Orders breaking, no smart fix working. So they went line by line by hand - Tobias bottom to top, Raphael top to bottom.
Three hours later, done.
That's what go-live support really looks like. Not the dashboard afterward. The third hour on the phone, still going.
Thank you, Raphael, for showing what "we've got this" actually means.