UDS Systems

Trusted provider of digital, cloud, and consulting services specializing in Microsoft SaaS solutions

11/06/2026

Nowadays, people are accustomed to multitasking: think this way, live this way, need alternatives, multiple options at once, to be satisfied.

The customers want to communicate through multiple channels and expect consistent communication, whether they initiate contact via chat, email, or social media.

So, that’s why omnichannel matters:

✔ Consistency
Customers use more convenient communication options and receive great service quality across all channels, building trust.
It helps companies achieve higher customer satisfaction (up to a 30% increase in CSAT). Collecting data across multiple touchpoints also improves overall analytics and decision-making.

✔Increased efficiency
Streamlined processes enable quicker issue resolution, enhancing satisfaction for both customers and employees. Statistics report 15-25% improvement in agent efficiency and 14% reduction in service costs through automation and channel optimization.

✔ 24/7 support
Non-stop communication and support through self-service and AI.

✔ Fast access to history data
For both customers (faster and better service with full transparency on case status) and companies (higher first-contact resolution plus additional cross-sell and up-sell opportunities).

✔ Personalized engagement
Interactions are tailored to customer preferences.

What steps are you taking to improve your omnichannel customer service? Share your thoughts!

04/06/2026

💡 This event deserves attention! Just on 2-3 June, in San Francisco and online, was underway, with innovation and collaboration taking center stage!

Here are some of the standout moments and announcements that are sure to shape the future of technology:

🎯 AI
Microsoft Build 2025 was about Copilots, Build 2026 was about Agents. The main event’s theme was the transition from AI assistants to AI agents that can really act and collaborate. One thought was: let agents collaborate with other agents.
The key surprise from Microsoft was the announcement of new AI models (MAI Family), which means Microsoft is now building its own AI stack.
Copilot Studio was positioned as Microsoft’s primary platform for building enterprise agents. It’s becoming a new workflow, chatbot, and process automation layer.

🎯 Dynamics 365
Microsoft introduced the concept of agentic business applications, in which users interact with CRM and ERP processes via AI agents rather than traditional screens and forms. For example, Dynamics 365 Sales and Customer Service can now work directly inside Microsoft 365 Copilot as interactive agents.
The Sales system gets smarter through opportunity enrichment, recommendations for next-best actions, and AI-guided selling.
The Customer Service module has been improved by agents who handle routine cases, detect intent, automate email correspondence, provide knowledge management, and more.

🎯 Azure
Azure updates announced incredible enhancements in scalability and security. Now it’s positioning as the key, default, enterprise platform.
Besides, Azure AI Foundry received substantial updates too: multi-model orchestration, Foundry Local, agent deployment, and lifecycle management.

🎯 Developer-centric upgrades
Windows has become more developer-friendly, reducing friction between Windows and Linux development workflows.

What is your favorite highlight from ? Share the comments!

Microsoft

29/05/2026

You are 19 this year, .systems! 🎉

Remain as reliable as you are, become even more successful, and prosper!

28/05/2026

Have you ever thought about what the letters UDS mean? Well, a lot! 🤩

See the variations in the carousel!

25/05/2026

This year’s event was inspiring to connect with so many passionate professionals! A special shoutout to the luxurious Fontainebleau Las Vegas for providing the good backdrop for networking, and a big thank you to everyone who visited the UDS booth: your engagement made it shine even brighter! ✨

We’re excited to implement what we’ve learned, from AI adoption strategies to Power Platform insights, and foster the connections we’ve made as we push towards new horizons together.

Let’s keep this momentum going, continue our conversations, and drive further innovation in our fields. Until next time, let’s stay connected! 🧡

21/05/2026

A Heartfelt “Thank You” to the Dynamics User Group team, to Dennis Christiansen, Dynamic Strategic Sales & Marketing Executive, Bobby Small, a Community Director of the Dynamics User Group, Brianna Sierra, a Member Manager of the Dynamics User Group, and others!

Thank you for creating such a welcoming and engaging environment.

We’re leaving with new knowledge, inspiration, and great connections that we look forward to nurturing in the future. Can’t wait for the next event!

Microsoft

19/05/2026

In Las Vegas, we may not have become millionaires, and, unfortunately, luck didn’t smile at us at the gaming tables.
But we did earn an unofficial viewer’s choice award for the best booth at the conference venue! 🎉

We also delighted attendees with fun giveaways, like branded UDS backpacks, sticker sets, or Rubik’s cubes, and great vibes. 🎁 In return, we received memorabilia from the partners, such as LEGO sets, and gained a wealth of attention and valuable insights from end users and partners.

So, while we may not have hit the jackpot in poker, we became true winners in networking and sharing ideas!

Now, we look forward to the next gathering!

Microsoft

18/05/2026

💡 Watch the video overview of the upgraded License Calculator! This free add-on provides a seamless way to analyze Microsoft License costs for any selected period in a few clicks.

Use this tool to:

✔ Analyze your license structure in real-time

✔ Quickly identify which licenses your team members use

✔ Calculate total license costs

✔ Compare usage against assignments

✔ Discover underused, overused, or easily switchable licenses

✔ Plan your future budget for Dynamics 365 products

✔ Optimize license allocation and reduce costs

Don’t miss it! Follow the link: 🔗 https://www.youtube.com/watch?v=Ku1jVVYCvn4

15/05/2026

✨This year’s conference features a multitude of session rooms with insightful presentations and engaging activities. The participants have had opportunities to deepen their knowledge in Microsoft Dynamics 365 CE, Business Central, and more, making this event truly valuable for everyone involved.

Find the UDS Systems team in the center of this vibe to learn about our company, speak about the advanced Dynamics 365 CE and CRM opportunities, and discuss the prospects of collaboration!

Adresse

Clemensstraße 7
Bochum
44789

Webseite

https://uds.systems/

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