tyntec

15/11/2022

There’s no such thing as a one-size-fits-all when it comes to customers—they’re all unique! 🌈

In fact, 63% of consumers expect businesses to know their needs and expectations—so personalized experiences are the only way to go.

Today’s customers want personalized customer service with direct communication. As a result, brands are now chatting 💬 with their customers on their favorite messaging apps.

Incorporating support assistants and tailored messages will create higher customer satisfaction and will undoubtedly increase sales.

09/11/2022

Are you ready for your next adventure? 🚀
We’re looking for a new Information Security Manager 🔒

We offer:

✔️An international and dynamic work environment.
✔️Positions in which the contribution of each individual is valued.
✔️Flat hierarchies, strong team spirit, open communication, and flexible working hours.
✔️Internal and external training opportunities that will help you develop professionally and personally.

🏠 We're remote first. Onsite, hybrid, or remote are all totally ok with us.

Sound like something for you?
Check out the full job description here: https://www.tyntec.com/jobs-tyntec

07/11/2022

Tired of your emails going unanswered?

You might want to consider switching over to WhatsApp chats. Chats have a 90% open rate, while emails have a 1-5% open rate.

04/11/2022

💬 Conversational commerce is the future of how brands interact with consumers.

It’s time to get talking 🗣️

Here are the top tips to get you started on your c-commerce journey:⁣
https://www.tyntec.com/blog/how-get-started-conversational-commerce

Top tips to get started with conversational commerce. Find out why Whatsapp is an excellent place to get started.

03/11/2022

🛎We live in a time when customers are always looking for the quickest and most convenient way to connect with you. So, if you want to get customers on your side, live chat is a great way to do it.

Using live chat, you can get customer feedback and help resolve any issues they may have in real-time. It's no surprise then that live chats have a 73% satisfaction rating—higher than email, social media, and even telephone! 🤩

01/11/2022

📯Today's the day! We'll be at Web Summit in Lisbon from the 1st - the 4th of November.

We'd be thrilled to see you there. 🙋Feel free to reach out to us anytime if you'd like to meet and chat about how to create customer love in the mobile world.

26/10/2022

🗣️Some things are easier said than written.

Communicating with your customers using automated voice systems can help get your message across and improve customer experiences.

In the coming years, you can expect to see a massive rise in conversational commerce 📈. Voice and chat technologies will be responsible for bringing in a whopping $290 billion by 2025.

Interested to read more? Check out tyntec's voice system that makes speaking with your customers easy: https://lnkd.in/euwR5PvU

14/10/2022

Conversational commerce is the next evolution of online shopping and opens a whole new world for businesses 🛸.

🤷‍♀️ But how is it shaping the future of shopping? What does it have to do with messaging apps? And what the heck is meant by “conversational” anyway?

Find out why c-commerce takes personalization and immediacy to a whole new level in our new blog post 🤩.

Here’s the link: https://www.tyntec.com/blog/why-everyones-talking-about-conversational-commerce

Why the future of customer experiences is conversational.

12/10/2022

Live chats. So easy, so fast.

Here's why we love them 👇 Using live chats can improve your conversion rate by up to 82% – you read that right!

One single reply can increase conversion likelihood by 50%. That means live chats can bring in more sales 💵 and above all else, improve customer satisfaction.

You could even have your customer conversations all in one place--which can improve response times and agent productivity. Sound interesting?

Check out our Conversations Inbox: https://www.tyntec.com/conversations-inbox-customer-conversations-inbox-all-channels-whatsapp-business-viber?service=conversations-inbox

06/10/2022

👉Here's a fun buzzword for you: conversational commerce.
What is it you may ask?

➡️It's where conversations and shopping meet.

💬Conversational commerce enables consumers to discover, buy, and get post-purchase support from a company through channels like messaging apps—such as Whatsapp—with real-time assistance.

WhatsApp is conversational commerce royalty 👑. It has 2 billion active users, not to mention that Whatsapp chats have an average open rate of 90%—compare that to email's meager 1-5% open rate.

🤝We are a global business solution partner of WhatsApp and can help you create engaging customer experiences using this channel.

Grow your business by going conversational!

04/10/2022

When you think of APIs, does your mind draw a blank? 🤷
Perhaps you can string a few sentences together but you’re actually not sure what APIs are?

Those days are over because we've put together a simple explanation that throws the tech jargon aside and demystifies what APIs are once and for all 🥳.

Buckle your seatbelts, you’re about to see what APIs look like out in the wild.

Check out the new blog post here:
https://www.tyntec.com/blog/what-api

You can thank us later 😉

19/11/2021

Agile has had a huge influence in technology and software development since the concept began to be adopted. Now that the Agile approach is a strategy used to improve other areas of businesses, tyntec would like to share with you how Agile can help your brand build a Connected Experience to strengthen your competitive advantage.

Check it out here: http://ow.ly/sNsQ50GOIQL

The rapid adoption pace of digital consumer experiences opens up new opportunities to make connections between businesses, brands, and their customers. Last month, we learned that Connected Experiences (CE) help customers achieve what they want quickly and easily, no matter where they started their....