OTRS Group

Name: OTRS Group
Address: Zimmersmühlenweg 11, Oberursel, 61440, DE
Telephone: +4961726819880
Price range: Not applicable

OTRS - The Service Desk Platform by EasyVista is a modular service management platform for SMB and midmarket organizations.

Built on ITIL practices and designed for rapid deployment, it enables teams to quickly establish and scale service operations. As part of EasyVista, OTRS integrates into a unified service desk ecosystem spanning ticketing, remote support, monitoring, and automation, supporting organizations such as Lufthansa, Porsche, Haribo, and BSI.

05/08/2026

Every additional language adds friction to .

- Tickets wait longer.
- Agents spend time translating instead of solving.
- Users repeat information.

AI-powered translation removes that friction before it impacts service quality.

How many languages does your service desk support today?

03/08/2026

When response times increase, the first assumption is often that support teams are overloaded.

But what if the real issue starts much earlier?

Every ticket that is manually reviewed, reassigned, or escalated before reaching the right expert adds unnecessary delays.

Intelligent ticket routing changes that. By classifying and assigning requests from the start, teams can reduce manual effort, accelerate resolution, and improve service quality.

How many of your tickets reach the right team the first time?

31/07/2026

Improving ITAM maturity requires governance, structured processes, automation, and continuous improvement.

Organizations that integrate ITAM with ITSM gain better lifecycle visibility, stronger compliance, improved cost control, and more strategic decision making.

OTRS supports this evolution with integrated workflows, CMDB visibility, automation, and scalable service management capabilities.

29/07/2026

High-performing service desks don't necessarily have bigger teams. They build better systems.

Across successful IT organizations, three capabilities consistently make the biggest impact on service quality and efficiency.

How many are already part of your strategy?

27/07/2026

Many organizations rush into AI adoption expecting immediate results. But AI only creates value when workflows, data, and service processes are already mature.

Uncoordinated experiments lead to limited scalability and unclear outcomes.

That is why modern IT teams focus first on automation, integration, and visibility across operations.

Read more: https://otrs.com/blog/leadership/top-skills-for-the-ai-era/

20/07/2026

Your support team may be busy without becoming more efficient. More tickets handled does not always mean better support performance.

If agents are constantly switching between requests, reassigning tickets, answering repetitive questions, or manually routing issues, productivity eventually stalls even when activity stays high.

The problem is often structural.

Disconnected intake channels, unclear workflows, and missing automation create friction that teams compensate for manually every day.

High performing support organizations reduce that friction with structured intake, smart self service, and trigger based workflows that remove unnecessary handling steps.

Swipe to identify where your biggest efficiency gap may be.

17/07/2026

How many service requests involve more than one department? More than most organizations realize.

When work moves across teams, limited visibility and unclear ownership slow down service delivery and create unnecessary friction.

In this webinar, we'll explore how helps coordinate work across IT and business teams, improve transparency, and reduce handoff delays.

📆 July 21 at 11:00 AM ET

Register now and join the discussion. https://info.otrs.com/connecting-it-and-business-teams-through-esm-and-cross-functional-coordination

14/07/2026

Employee onboarding shouldn't depend on emails and spreadsheets.

Bringing a new employee onboard requires coordination between HR, IT, Facilities, Security, Finance, and more. Without clear ownership and visibility, even simple tasks can fall through the cracks.

📆 Join our webinar on July 21 at 11:00 AM ET to see how OTRS supports cross functional coordination through a practical onboarding and offboarding use case.

Save your seat today. https://info.otrs.com/connecting-it-and-business-teams-through-esm-and-cross-functional-coordination

06/07/2026

Can you answer these questions with confidence?

- Which devices are nearing end of life?
- Which systems are missing critical updates?
- Which assets are affected when an incident occurs?

If the answer takes more than a few clicks, visibility may be your biggest IT challenge.

Without a clear view of assets and their relationships, every incident, change, and security decision becomes harder than it needs to be.

Discover why asset visibility is becoming a strategic priority for modern IT teams.

Adresse

Zimmersmühlenweg 11
Oberursel
61440

Telefon

+4961726819880

Webseite

http://www.otrs.com/

Benachrichtigungen

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