31/03/2022
Position : IT Support
Gender : Male / Female
Educational Required : Bachelor’s degree in Computer Science, Engineering or related fields.
Experience Required : 2-3 years’ experience supporting users with operating system, laptops, desktops, Microsoft Office applications issues.
Job Description
• Serving as the first point of contact for IT support within the organization
• Handling and preparing end user device hardware.
• 1stLevel desktop and network support via tickets raised and assigned.
• Ensure delivery to business colleagues meets a defined SLA.
• Solve incidents that require onsite presence.
• Report and update the ticketing system to reflect the incident current state and the work that has been carried out, ensuring that SLAs met and adhered to.
• Take end-to-end ownership of hard-to-solve and slow-moving incidents.
• Hardware support and diagnostics of hardware related issues.
• Reporting, updating and closing incidents according to the agreed processes.
• Detect patterns in observed incidents and raise this to the management team as potential problems.
• Act as an ambassador and champion of the IT services provided
Requirements
• Experience supporting mobile devices, including working with MDM solutions.
• Familiar with industry standard systems and concepts (Windows environments – AD and Exchange, Microsoft Office Applications, Printing, Telephony, Network and IT security).
• Ability to setup, maintain and troubleshoot Audio/Video setups.
• Strong customer focus combined with negotiation skills and ability to execute.
• Self-driven / self-motivated individual always seeking to improve current practice.
• Excellent communication and interpersonal skills, for dealing with a range of personalities on all levels in a positive, direct and diplomatic way.
• Fluent in both English and Arabic.
• Excellent team player.
Kindly send your CV to [email protected]
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