Xceed is a global provider of quality, multi-lingual Business Process outsourcing (BPO) services that is engaged in managing extensive outsourcing and leasing agreements with commercial and Key Government Accounts. Xceed is fully owned by Telecom Egypt In 2001 and was founded to serve as the IT arm of Telecom Egypt and started its First call center operations in 2003 by supporting a wide array of
“Contact Center services” (Voice & Non-Voice transactions), and “Infrastructure Outsourcing” Services. Driven by great passion towards growth, Xceed adopts the latest technologies, accentuates an immaculate customer experience and promotes sustainable development in order to provide comprehensive and optimized onshore/offshore customer management solutions, additionally extending our Portfolio of services to include “Payroll Management Outsourcing”, “Recruitment Outsourcing” and “Finance & Accounting Outsourcing” Services. Xceed Currently has sites in Egypt, Morrocco, Mauritius, Saudi Arabia and UAE with an operating capacity of more than 10,000 web-enabled multi-channel workstations, 28,000 employees and 8000 remote agents delivering high-quality services across numerous industries in ten (10 ) different languages (Arabic, English, French, German, Spanish, Italian, Turkish, Russian, Greek and Ukrainian). With much pride in what have achieved Xceed commits to investing in our people, business and innovation to create sustainable value to our stake holders, partners and communities.
* Services
Inbound Services
Outbound Services
Back office Services
Infrastructure Management Services
Recruitment Process Outsourcing
Helpdesk Support Services
Social Media Analysis Services
* Sectors Served
Telecommunication
Technology
Automotive
Public Sector
Tourism & Aviation
Education
*Awards
IAOP's Best Global Outsourcing 100™ 2009 till 2013, 2019,2020,2021,2022 & 2023
IAOP's Impact Sourcing Champions Index 2020,2021,2022 & 2023
Xceed Impact Sourcing Award 2020 - Shortlisted Companies to watch
Best Career and Skill Paths Award -2008
Best Recruitment Program Award -2009
INSIGHTS Middle East Call Centre & CX Awards
President’s pick “Value Creation” Problem Solver - 2019
President’s pick “Top 3” Problem Solver Award – 2019
President's pick "People Development" problem solver 2021
President's Pick - NPS Success Story Problem Solver 2022
Gulf sustainability awards
•Gold winner – Best CSR initiative 2022
•Short listed – Best Response 2023
•Gold Winner – Best Government Sustainability Initiative 2024
ICXA – International Customer Experience Awards
•Short listed – Best ESG Framework 2024
IBXA (international Business Excellence Awards)
•Gold winner – Best CSR initiative 2023
•Gold Winner - Best Diversity, Equity and Inclusion Program 2024
Global ESG Awards
Gold award for our initiatives in “Generating Employment & Promoting Descent Work Environment” 2023
* Certificates
- COPC release 7.0
- ISO 22301:2012 Business Continuity Management
- ISO 45001-2018 (Intertek)
- ISO 9001-2015 (Intertek)
- ISO 14001-2015 (Intertek)
- ISO/IEC 27001:2005 Information Security Management System- BSI
- ISO 22301:2012 Business Continuity Management System — BSI
- ISO/IEC 27001:2013
Client Recognition
•Outstanding efforts & great performance to GB Auto: Hyundai 2015
•Microsoft Premier Vendor — 2005 till 2007
•The Strategic Partner of the Year 2012, 2014 — du
•Excellent After Sales services 2011: Hyundai
