NetLogic EGYPT
Netlogic is a software company specialized in Call Center applications, and Telephony applications. We provide our clients from various vertical industries with i-Tell Interactive Voice Response (IVR) Inbound / outbound SIP/Analog systems, i-Listen call recording and quality monitoring, i-Queue Call Center Management applications and services, I Send unified messaging and others. A
t Netlogic IDX we consider ourselves to be the IT partner of our clients. Netlogic IDX has served a wide range of clients; governmental, Banks,Telecom, NGO’s, and Commercial. Netlogic IDX is committed to provide highest level of support to its clients, with the advancement of internet, we are now able to support you wherever you are through remote configuration. We believe, you do not have to wait for days for the engineer to reach you. Our Products:
* I-Listen Call Recording System
i-Listen is a powerful & intelligent call recording system (for analogue, digital and VOIP) that you can completely rely on for Quality Assurance, performance monitoring and security. Secure your investment by recording all telephone transactions, conversations; saving you possible future legal problems, time, money, and your company reputation. Supported Telephony Systems:
Analog, Digital, and E1 Recording. Avaya AES Active I-Listen Call Recording (Multiple Registration mode). Cisco Active I-Listen Call Recording. Mitel SRC Active I-Listen Call Recording. Mitel E1 I-Listen Call Recording. Ericsson Digital I-Listen Call Recording.
* I-Queue Call Center Management
I-Queue is an Inbound Call Center Software that distribute calls based on specific rules and queues calls when there is no available agents. Integrates with most known PBXs “Cisco, Avaya, Asterisk, Panasonic, …etc” using both Analog and SIP trunks. Real-Time Monitoring monitor contact center traffic call-by-call to keep customer satisfaction levels high. Complex Historical Reporting.
* I-Tell IVR Inbound / OutBound
i-Tell is an IVR (interactive voice response) telephony system, which enables people to interact with a database to acquire information from or enter data into the database using DTMF throw a touch-tone telephone. Easy to use Drag and Drop GUI Development Studio. Supports Analogue, SIP trunks, and E1 trunks . Expandable from 2 to 500 channels per system. Write your own code in c # beside studio. Connect to SQL, MYSQL, oracle DB engines and any ODBC connection.
* I-Bill Call Accounting System
I-Bill Call Accounting is a web-based solution that helps organizations monitor telecom usage as well as controlling telecom spending. Compatible with TDM, IP or hybrid networks. enables users to collect, analyze, and report on call activity and expenses, providing the data necessary to make business decisions. makes it easy to create and distribute customized reports, perform inbound and outbound traffic analysis, track client and project billing, assign costs, measure productivity of call centers and individuals. Support Systems: Avaya, Avaya IP Offic, Cisco, Nortel CS 1000.
