21/06/2021
Please apply through this link:
https://jobs.computacenter.com/job/Barcelona-Swedish-and-English-IT-Customer-Service-Agent-1-08018/620732901/
Are you interested in learning more about IT in a customer satisfaction focused environment?
Do you have a positive, can-do attitude and would enjoy taking ownership of finding the best solution for our customer?
We're looking for a new team member to join our friendly team at Computacenter Barcelona!
Your future tasks will be…
You will be part of a friendly team for one of our international customers and you’ll be responsible for finding practical solutions to IT problems. You’ll enjoy an environment where people support and respect each other, while doing the following tasks:
Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
Resolving IT issues of our partners which can occur during the course of office work
Documentation and logging of calls on the ticketing tool
Delegation of problems which cannot be resolved to the competent teams
Maintaining and improving customer satisfaction level
Communication with your direct team members and different departments
What do we offer you?
Full-time jobs (39 hrs./week) in standard office hours, Monday to Friday
Ticket restaurant and Private health insurance that includes basic dental care
Fully paid training
Career development and leadership programs opportunities
Use and improve your language knowledge by being part of an international team and by attending Free language classes (Spanish, French and English)
Fast recruitment process
An environment where people support and respect each other with a good team spirit
Weekly Fruity days
Nice office view
Informal Dress Code
Parking for bicycles
Good Kitchen Facilities with free hot drinks
You are the ideal candidate if....
You are fluent in Swedish and English. Having any additional European language knowledge is an advantage
You are interested in learning about IT
You have logical thinking and enjoy helping other people to solving issues
You have outstanding communication skills and customer focused mind-set
You have the ability to do multitasking
You enjoy working in a team
You respect the time schedule and are punctual
About us
Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation.
Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.
At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
