HotelAppz

19/10/2020

HotelAppz aims to be the most innovative and open digital marketing platform for Hospitality, helping Hotels make their clients happier, safer in times of COVID and deeply loyal to their favourite Hotels.
We are a young SaaS company with offices in Lisbon and Paris, clients in 8 countries, from France, Germany, Switzerland, Spain and Portugal to Hong-Kong, and partnerships with dozens of leading Hospitality tech providers including Mews, Apaleo, TrustYou, Customer Alliance, ReviewPro, Oracle Hospitality, Protel, Quicktext, HiJiffy, GetImpala, Siteminder, D-Edge, Clicdata, Sendgrid/Twilio, and many others.

We love our clients and want to build up our customer success team, starting as soon as possible.
It doesn't matter what your studies are, what we want is a good fit with the kind of work you will be doing, lots of motivation and a desire to work in a dynamic international setting.

What we are looking for :
- 2-3 years professional experience in dealing with clients
- A good level of spoken and written English and French
- A love of technology

It would be great if you have experience in the following :
- Analyzing and answering client questions by email or telephone
- Experience in the Hospitality or travel sector
- Doing SQL queries to investigate a client problem (but don’t worry we can also teach you on the job)
- Teaching / training others

You will be working closely with :
- The Chief Product Officer, Olivier, to help test our new features and help us build a product our clients will love
- The Technical Director of the company, Nuno, to help identify and correct any technical issues

The job is based in or around Lisbon.
We are a REMOTE first company so you can work from home most of the time, as has been the rule during Covid. So if you want to work from home this job is perfect for you.
But we also believe in normal human contact :-) , so as soon as things get better you could also be going to the office regularly (ex. once a week).

Think this job is for you? Get in touch!

22/04/2020

HotelAppz is proud to announce the prestigious K11 ARTUS in Hong Kong as a new client. K11 Artus is a forward-thinking luxury residence and artisanal home, that knows the value of using guest data to generate strong loyalty. K11 Artus is showing the way by moving forward with HotelAppz even in these difficult times. We’re very excited about working together on this innovative project, as we continue our expansion across the Asian market.

Read the full news below.
https://www.hotelappz.com/hotelappz-is-proud-to-announce-the-prestigious-k11-artus-in-hongkong-as-a-new-client/

29/08/2019

Early this August, Google made an upgrade to their Google My Business’s features for hotel listing, by allowing property owners to edit / customize their hotels’ services and amenities in a specific “Hotel attributes” section. Make sure your marketing teams don’t miss out on this small but powerful change!

Early this August, Google made an upgrade to their Google My Business’s features for hotel listing, by allowing property owners to edit / customize their hotels’ services and amenities in a specific “Hotel attributes” section. Make sure your marketing teams don’t miss out on this small but...

07/08/2019

A big thank to our partner - Hotel Direct Booster, for featuring us in their latest blog article!
Hotel Direct Booster provides hotels with 24/24 human chat solution that helps convert website visitors into customers. Sharing a common mission that is to give hoteliers a hand in taking back control over direct booking, we are looking forward to seeing our joint efforts disrupting hotel CRM & marketing! Cheers!

HotelAppz, solution de gestion de base clients pour les hôtels

23/07/2019

Expedia's Automatic Rate Matching was just rolled out in some selected markets. Is your hotel among them?

Even if you haven’t been affected, we’re afraid that it’s just a matter of time. After the mega-search engines or Booking.com's Early Payment Benefit and Booking.basic, this even-more-aggressive move by Expedia highlights the fact that the pricing battle is really between OTAs now and out of reach for hotels. Hotels should seriously shift their focus to selling values rather than selling rates. Personalization is definitely the way to go, which is more urgently than ever.

Tell us what you think!



https://www.hotelappz.com/automatic-rate-matching-expedias-latest-move-in-the-pricing-battle-should-hotels-fight/

Expedia's Automatic Rate Matching was just rolled out in some selected markets. Has your hotel(s) been affected?  What is automatic rate matching? Quoted from the OTA's (Expedia) email to some of its hotel partners: “We will compare the rates you offer to travelers on Expedia Group with the

01/07/2019

Are the current loyalty practices really making guests more loyal? A radical rethinking needs to happen, especially with small and medium hotel chains.

Read on to see HotelAppz's view on this topic and let us know yours
>> EN: https://www.hotelappz.com/rethinking-loyalty-a-paradigm-shift-in-the-making-part-1/
>> FR: https://www.hotelappz.com/fr/repenser-fidelite-un-changement-de-paradigme-est-en-cours-partie-1/

20/06/2019

We're proud to be a Platinum Partner on the MEWS Marketplace and our Plug-and-play integration with MEWS shows our continued commitment to our "Freedom of Integration" philosophy, for all hoteliers.

HotelAppz can be up and running in minutes, immediately accessible to all MEWS customers. It simplifies the on-boarding, invoicing, and the time it takes, historically, to build integration between systems.

So what are you waiting for? Plug-and-play today! >> https://www.mewssystems.com/marketplace-launch-2019/

Systems

14/06/2019

HotelAppz is very proud to announce our new client: Parfires Hôtels Group.
Based in Paris, Parfires Hôtels Group owns and operates 18 properties across France. We're going to start with the Mercure Chantilly, a beautiful 4 star resort & conventions hotel, located in the heart of the Chantilly region, right next door to Paris.

The Mercure Chantilly has many activities, including golf, spa, restaurant & MICE; that caters to all types of guests (family, leisure, business, etc.) that also includes walkin guests. But the challenge is how can they capture all this data from so many sources, store it in one place, and then use it for personalized communication?

That's why Parfires chose HotelAppz. We're very excited about working together and developing a strong partnership!

15/05/2019

[IHTF 2019] It's just a few hours from the panel on "how integration and new AI driven technologies are key to optimizing guest relations and operations", where our CEO/ Founder Rui Teixeira Guerra, together with other IT experts from Hilton, Accor, Rocco Forte will share lots of insights, trends, lessons learned and more.

If you're at Zagreb Fair today, don't miss a chance to come hear and talk! HotelAppz is also available at the New Tech Innovation Space. See you!

13/05/2019

🚀 ZAGREB comes under the spotlight this week with the International Hotel Tech Forum (IHTF 2019) from 14th - 16th May. Our Rui Teixeira Guerra and Todd Kramer are on the way there and ready for the upcoming 3 days full of exciting meetups and chats!

They will be available at the New Tech Innovation Space. Also Rui will serve on the panel "Revealing how integration and new AI driven technologies are key to optimizing guest relations and operations" (16:45 - 15th May).
Come talk, share and have lots of inspiration and fun with us!

02/05/2019

Let’s take a closer look at how the deep integration between systems rewards each actor in the hospitality industry, then you’ll understand why we always advise our prospects/clients to “Demand Freedom of Integration”?

>> ENG: https://www.hotelappz.com/why-is-integration-a-win-win-win-for-hotels-tech-vendors-guests/
>> FR: https://www.hotelappz.com/fr/pourquoi-lintegration-est-elle-une-solution-win-win-win-pour-les-hotels-les-fournisseurs-de-technologies-et-les-clients/

And don't forget that the International Hotel Technology Forum 2019 (IHTF) is just around the corner (14 - 16 May). Hope to see you there!

16/04/2019

We promise it will be something professional in the end. But not before that 🤟