31/08/2026
Quick note for anyone using—or planning to use—my technical support services.
I’ve recently had a few comments from people who have spoken to my AI receptionist, Molly, and thought it might be a scam.
I can understand it. AI is still fairly new, and when you look at my reviews and see 100% positive feedback, it probably does look suspiciously good. Sadly, no Nigerian prince has left me those reviews. 😄
Molly will only ask for basic details such as your name, contact number, device and a brief description of the problem. She will never ask for bank details, passwords, security codes or anything that could be used to commit fraud.
So, if Molly asks for your name, please don’t panic and assume she’s planning an identity heist. She’s simply trying to help me understand who needs support and what the problem is.
If you’re unable to provide your name or basic contact details, I’m naturally going to struggle to help you. The more information you can give, the quicker and more efficiently I can respond—with less stress and fewer phone-tag gymnastics for everyone involved.
I’m not using AI to replace myself. I’m teaching it to amplify me—my knowledge, experience, humour and the way I help people.
That means you get more Tech Gremlin, faster replies and a smoother service, while I can spend more time focusing on the actual repairs instead of trying to answer five things at once with a screwdriver in my mouth.
Also, a quick word to a few personal friends: please don’t abuse my receptionist. Molly may be artificial, but the business, the workload and the stress behind it are very real. Any further abuse towards her will result in being blocked.
She might be AI, but she’s part of the Tech Gremlin team—and we don’t tolerate people verbally attacking the team because they’re having a bad day or lost an argument with a robot.
The AI is here to help—not rob you, steal your identity or awaken the ancient tech demons. 😎🤖
