Geomant

20/02/2024

In our fast-paced world, online scheduling has become indispensable, seamlessly integrating into our daily lives. The banking sector is witnessing a significant shift in customer needs and our online appointment solution can help manage that.

Our collaboration with Banca Transilvania has revolutionized the customer experience through our innovative online appointment solution. This partnership has streamlined operations and reduced wait times, but also showcased adaptability in meeting specific customer needs.

Watch as we highlight the transformative power of technology in enhancing satisfaction.

Check out our case study on the digital solutions Banca Transilvania implemented for their clients from Geomant.

15/02/2024

Elevate the by prioritizing the ! In today's dynamic landscape, meeting customer expectations requires a focus on both. Embrace consistent communication through wallboards and agent desktops, fostering team engagement, productivity, efficiency, motivation, and success. Bridge communication gaps, enhance employee experience, and witness positive impacts on your bottom line. Learn more on the latest blog!

Excellent employee experiences and memorable customer interactions go together. This suggests the path to a great CX strategy starts with an EX-strategy.

07/02/2024

Ensuring compliance is crucial in today's complex regulatory landscape. The risk of fines, legal issues, and reputational damage is high for businesses that neglect their compliance strategy. Discover three simple steps to simplify compliance investigations on the blog this week!

If you encounter a situation where you need to audit your processes and evaluate compliance, failing to have the right plan could mean wasted resources.

02/02/2024

Check out the recent issue of the Call Center Times for the latest call center content and news!

31/01/2024

Discover the benefits of a data-driven approach to operating hours, unlocking improved employee experiences, access to opportunities, and enhanced business insights. Be proactive, be responsive! Read the full blog to see how to optimize your operating hours for effective customer service.

Learning when your customers are likely to be active and reaching out means you can organize your workplace schedule to suit your client’s needs.

30/01/2024

Let's dive into the world of contact center operations, focusing on a game-changer: Informed Transfers. If you're curious about streamlining your call processes, improving customer experiences, and boosting agent efficiency, this video is for you. Stay tuned as we unravel the insights and benefits of informed transfers in call centers.

Check out how Geomant Wallboard can deliverable a valuable tool to your contact center agents, informed transfers. This enables you to streamline your call p...

18/01/2024

This is the year to unlock business growth! We'll give you 5 compelling reasons to invest in the customer experience. It's become a strategic imperative to focus on CX and use it as a game-changer for your business.

A great customer experience is the key to converting and retaining more customers, reducing marketing costs, and increasing revenue.

17/01/2024

On this special day, we celebrate the unsung heroes behind outstanding customer experiences—all those dedicated customer service teams! Here's to the incredible people shaping positive customer journeys!

12/01/2024

In the dynamic world of contact centers, keeping your team informed is mission critical. Whether its sharing safety procedures during unexpected events or guiding employees through backup and failover strategies post-incident, having a tool for broadcasting vital information and managing urgent notifications is important.

Check out the blog on how to transform your communication strategy with efficient, instant, and unified notifications.

Here’s how the right wallboards can support companies in managing and sending mission-critical notifications.

04/01/2024

First blog of 2024! 🎆
In it we discuss speech transcription technology and how it offers profound benefits like effective analysis, communication governance, auditing strategies, training opportunities, and workplace efficiency. Elevate your communication infrastructure, enhance compliance, and unlock valuable insights for business growth.

Staying compliant requires companies to invest in ways to capture data across all channels and transform raw information into searchable insights.

21/12/2023

From everyone at Geomant, we wish our clients, friends, and family a very happy holiday season!

12/12/2023

We would like to recognize our Geomant Hungary team that recently participated in the Intelligent Company competition organized by Mensa HungarIQa, the Hungarian branch of Mensa International.

Geomant has won first place in the competition in the medium size company category! With 150,000 global members, the only qualification for membership is scoring within the upper 2% of the general population on an approved intelligence test. We are thrilled to share that Geomant now has 16 members!

Congratulation to our colleagues on this achievement and a big thank to everyone who has participated in this challenge!