02/09/2026
It is one of those things that does not show up on a report anywhere. Every one of these calls costs about ten minutes by the time you factor in the interruption, the chat, and the apology to the customer.
Do it three times a day and in a week that's half a fitter's day gone by Friday.
We built a free 15 question review that helps installers spot where this stuff is quietly costing them time. Takes about ten minutes to do.
Have a look if you fancy it 👇
https://businesspilot.co.uk/the-installers-operations-review-2/