25/10/2015
The French have a word – cyberpompiers – ʻcyber firemenʼ – whereas in English we have the unwieldy cyber incident responders.
These are specialists who have the advanced skills needed to work out exactly what happened in a severe hacking incident. The crème-de-la-crème are on the CESG/CPNI Cyber Incident Response scheme and it is now reported that TalkTalk have turned to one of the best of these, BAE Systems Applied Intelligence, to investigate the recent hack they suffered.
One lesson that can be learnt is to prepare to move quickly. We saw how TalkTalk floundered early on, and last year Sony Pictures lost two weeks of recovery time whilst they arranged for outside specialists (a different company on the CESG scheme) to come in. Having an action plan to respond to a hack is crucial for any company, and for large companies they should think about who they will turn to if the situation is beyond their in-house capabilities (and, for nearly any company, that is always a possibility). Have a company in mind, even do preparatory procurement activity - it will all save time if a crisis situation does arise.
The alternative is to have the CEO faltering on television, worsening the public perception of the issue, as the search for answers is delayed.