03/05/2024
VACANCY
Customer Service Advisor
Job Title: Customer Service Advisor
Reports to: Commercial Manager
Type: Permanent
Location: Basingstoke office based
Line Management: none
Role Overview
A Customer Service Advisor is required for a leading, well established and successful electronics manufacturing facility in Basingstoke.
The role is required due to ongoing expansion and growth of the business. It is a good opportunity for anyone who has any experience, or desire to start out, and to be part of the UK technology industry. Also, the role would suit anyone with a background in electronics production, sales or purchasing who are looking to grow their experience and develop their skills or someone with a strong customer service background.
The job will entail the day-to-day service management of customer enquiries, requirements and relationships. Generally, working with a core set of allocated accounts although management of other accounts may be required to cover any leave or illness. New customer accounts will be added along the way as the business continues to expand.
Responsibilities will include general administration, raising of quotes, maintenance of customer information and orders through a bespoke company database, and coordination with all other parts of the business to ensure key service levels and internal/external customer expectations are met. Communication is usually by email/phone.
Ongoing training will be provided from day 1 no matter experience level.
Basic skills and computer competence in Windows and MS Office, good communication, multitasking and organisational skills, ability to identify and solve problems, all required.
Salary: based on experience, salary to be reviewed after successful completion of probation period of 3 months.
Benefits: Pension, medical, 20 days holiday offered at the start of service (holiday year Jan-Dec) with an extra day for every year served up to a maximum of 25 days, overtime at managers discretion at time and a half.
