Simplicity Group

Simplicity Group Simplicity Group specialises in providing fully managed Hosted VoIP, Business Mobiles, Vehicle Telem

Our product portfolio includes fully managed Hosted VoIP, Business Mobiles, Vehicle Telematics and Vehicle CCTV solutions to businesses. We pride ourselves in having over 100 years of combined industry experience in communications solutions. We are dedicated to providing excellence in customer service, bill analysis and technical support. Our highly skilled team of Unified Comms specialists provid

e bespoke solutions and tailored pricing. We are committed to ensuring our clients continually benefit from being an iSimplicity customer. At Simplicity, customer experience is at the forefront of everything we do and with the buying power of the ‘Simplicity’ brand, our team of experts have a proven track record in acquiring and retaining customers of all sizes and sectors. We have pioneered a unique proactive account management solution which allows our customers to focus on growing their businesses with the piece of mind they are in good hands.

And the winners are... We’re proud to share that MANTIS RECON, developed by Mantis Live and delivered to clients through...
29/05/2026

And the winners are...

We’re proud to share that MANTIS RECON, developed by Mantis Live and delivered to clients through Simplicity Group, has been named the winner in the Construction Product Innovation – Digital/SaaS category at the Irish Construction Excellence (ICE) Awards 2026. 🥳

The award recognises outstanding innovation, performance and impact across Ireland’s construction sector.

MANTIS RECON was created to give fleets greater visibility, control and risk intelligence, helping drive better decision-making through real-time data and digital innovation.

A big thank you to the teams, customers and partners who have played a part in the continued success of MANTIS RECON.

Congratulations to all the finalists and winners recognised at this year’s awards. We’re honoured to be part of an industry that continues to push the boundaries of innovation and excellence.

From the team 🧑‍💼 This week, we want to share some advice from Joel Doughty, one of our Senior Account Managers on the t...
26/05/2026

From the team 🧑‍💼

This week, we want to share some advice from Joel Doughty, one of our Senior Account Managers on the telecom team.

Joel works closely with customers to make sure they are getting real value from their setup at Simplicity, and here is how he approaches that from day one.

"When starting with a new customer, the first thing I do is listen. I want to understand how the business works, who the key people are, what they care about and where the pressure points sit.

It sounds simple but it changes everything that comes after.

If they need support, I already know the setup, so I can escalate it quickly to the right people without the customer having to explain themselves from scratch.

I can keep them updated throughout because I know what matters to them. And when there is a better way of doing something, a system or setup that has worked well for similar businesses, I can flag it because I have the context to know it is relevant.
That is what I try to do for every business I work with."

Long-term value in telecoms is not just about having a good product. It is about having someone who genuinely knows your business and uses that knowledge to make things easier.

We’re exhibiting at the 2026 National Manufacturing & Supply Chain Conference & Exhibition on May 27th - 28th at Simmon...
21/05/2026

We’re exhibiting at the 2026 National Manufacturing & Supply Chain Conference & Exhibition on May 27th - 28th at Simmonscourt, Dublin! ⚙️🏭

This must-attend event brings together industry leaders, innovators, and experts to explore Industry 4.0, automation, digital manufacturing, sustainability, supply chain logistics, and more.

📆 Come and have a chat with us next week. You can register now for FREE and connect with the best minds in manufacturing: https://buff.ly/3tzxxe7

Customer Focus 🌍This week, we’re shining a spotlight on one of our newest customers, Impact Ireland.About Impact Ireland...
15/05/2026

Customer Focus 🌍

This week, we’re shining a spotlight on one of our newest customers, Impact Ireland.

About Impact Ireland Metals
Impact Ireland Metals is a steel stockist committed to delivering high-quality products on time, every time. Their focus is centred around working closely with customers and ensuring their needs are consistently met.

The Solution
Our solution combines telematics and vehicle CCTV to give Impact Ireland Metals greater visibility and control across their fleet, including:

✅Advanced and accurate ETAs to help ensure deliveries arrive on time
✅Full fleet visibility with live vehicle tracking and driver insights
✅Instant automated alerts for faults or issues so they can be resolved quickly

Going the Extra Mile
Here’s a look at our engineers, Ali and , onsite working with the Impact Ireland team to install MANTIS 6 camera system including AI driver and a load camera and Webfleet telematics across their fleet.

The team worked directly with Impact Ireland to ensure everything was fully installed and ready for onboarding and training with James Shivas, our Training Manager.

Because our teams are local, we can support fleets right across Ireland, working around customer schedules and staying onsite to make sure everything is operating exactly as it should.

Research shows UK businesses can miss between 30%–50% of inbound calls during busy periods.Most of the time, it’s not be...
14/05/2026

Research shows UK businesses can miss between 30%–50% of inbound calls during busy periods.

Most of the time, it’s not because teams aren’t working hard. It’s because the phone system isn’t set up to handle demand properly when things get busy.

Calls go unanswered, customers wait too long, or people simply can’t get through.

That’s where a modern cloud phone system can make a real difference.

Features like intelligent call routing, call queuing, voicemail-to-email and hunt groups help businesses stay responsive, even during peak times.

We’ve seen customers reduce missed calls to virtually zero after putting the right setup in place.

Because every call matters.

Our team is growing! At Simplicity, we’re more than just a team, we’re a family. We support each other, celebrate wins t...
13/05/2026

Our team is growing!

At Simplicity, we’re more than just a team, we’re a family. We support each other, celebrate wins together, and create real opportunities for people who want to build a long-term career.

If you’re looking for:

✅ A positive team environment
✅ A chance to progress and grow
✅ Ongoing support and development
✅ To be part of something bigger

…then we’d love to hear from you.

This could be the opportunity you’ve been waiting for 👊

Message us directly or reach out to Josh Kernohan to find out more.

View our careers 👉 https://buff.ly/a56huMk

08/05/2026

It’s Friday, and we’re sharing some of the nice feedback we recently received from a customer. 🙌

At Simplicity, we know things don’t always go perfectly. Issues can happen. What matters most is how quickly and effectively you respond when they do.

That’s why we’ve invested in a local operations and engineering team, with great people like Mark and the wider team ready to step in and help when our customers need support most.

Reviews like this make all the hard work worthwhile, and we’re incredibly grateful for the trust our customers place in us.

Yesterday, we attended the RHA Members Briefing event.It was a great opportunity to hear the latest updates across the H...
07/05/2026

Yesterday, we attended the RHA Members Briefing event.

It was a great opportunity to hear the latest updates across the HGV and haulage sector.

Our team, Matthew McCreanor and David Crangle, were there speaking with attendees about how Webfleet can support HGV operators in hitting their goals while staying compliant.

Events like this are a good way for us to stay close to the industry, keep up to date, and have real conversations with the people working in it day to day.

How can fleets take practical steps to reduce loss ratios and, in turn, lower their insurance costs?This week, our Accou...
05/05/2026

How can fleets take practical steps to reduce loss ratios and, in turn, lower their insurance costs?

This week, our Account Manager at Simplicity Group, Matthew McCreanor, shares insights from his work helping fleets achieve exactly that. He outlines the real-world strategies he’s using to drive measurable improvements.

Take a moment to read his piece and see how these approaches could apply to your own fleet.

About Matthew:

Matthew has been working with fleets for several years and serves as a key account manager at Simplicity Group. He focuses on delivering strong ROI through the use of telematics and connected vehicle CCTV solutions.

Read the guide 👉 https://buff.ly/bDKeofB

If you have any questions, feel free to reach out to Matthew directly or share your thoughts in the comments.

Wishing everyone a fantastic Bank Holiday!If you’re enjoying a long weekend, we hope you get the chance to unwind and ma...
01/05/2026

Wishing everyone a fantastic Bank Holiday!

If you’re enjoying a long weekend, we hope you get the chance to unwind and make the most of the break.

We know some teams will still be on hand, so just a reminder that we’re here as usual. If you need anything, drop us an email at [email protected] or give us a call and we’ll be happy to help.

Address

260 Tates Avenue
Belfast
BT126NB

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

+442890664002

Website

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