05/08/2026
Full Time IT Support Technician
Location: Burnley, Lancashire
Job Type: Full Time
Salary: Competitive (depending on experience)
About the Role
We are looking for a motivated and reliable IT Support Technician to join our growing team based in Burnley. This is an excellent opportunity for someone with a solid technical background who enjoys working with a variety of clients and technologies.
The successful candidate will provide IT support to a diverse range of business clients, home users and schools. While the role is primarily office-based in Burnley, occasional onsite visits to customer premises will be required.
Key Responsibilities
Provide first and second-line technical support to customers via telephone, remote support and email.
Diagnose and resolve hardware, software and networking issues.
Install, configure and maintain Microsoft Windows desktops and servers.
Support Microsoft 365 environments, including user administration where required.
Configure and troubleshoot basic wired and wireless networks.
Install and maintain PCs, laptops, printers and other IT equipment.
Carry out onsite installations, maintenance and support visits.
Document support cases and maintain accurate records.
Deliver excellent customer service while maintaining a professional and friendly approach.
Essential Requirements
Working knowledge of Microsoft Windows desktop operating systems.
Experience supporting Microsoft Windows Server environments.
Hands-on experience with basic networking, including TCP/IP, switches, routers and Wi-Fi.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Full UK driving licence with a clean driving record.
Successful completion of an enhanced DBS check.
What We Offer
Competitive salary based on experience.
Opportunity to work with a wide variety of technologies and clients.
A very friendly and supportive working environment.
Company pension.
Paid holiday entitlement.
If you're passionate about IT, enjoy solving technical problems and pride yourself on delivering excellent customer service, we'd love to hear from you.
Please send your CV and a covering letter / email outlining your experience and suitability for the role to [email protected]
** AGENCIES NEED NOT APPLY **
