Gridserve Ltd

18/09/2025

We are currently recruiting for an experienced 2nd/3rd Line Service Desk Analyst to join the busy and growing team. This role will be based from our Head Office in Calne, Wiltshire. The role will provide the right individual with an interesting and varied job where the majority of their time will be spent working with the Service Desk, with opportunities to assist the Project Team and Onsite Technicians.

Working hours are 8.00am to 5.00pm Monday - Friday with 25 days annual leave plus bank holidays.

We are offering a salary of between £34,000 up to £37,000 – strictly based upon your experience and ability to meet the requirements listed in the advert >

https://uk.indeed.com/job/2nd3rd-line-service-desk-analyst-dd6b6bef078f79ed

01/07/2025

We’re hiring! Gridserve is looking for a full-time School IT Technician to support schools in Dartford and an all-through school in Feltham. If you’ve got experience in school IT, a full UK driving licence, and want to make a real difference in education, we’d love to hear from you. Competitive salary, mileage paid, great team, and loads of room to grow. Drop us a message or apply now via Indeed!

https://uk.indeed.com/job/school-it-technician-dartford-feltham-full-time-driving-required-92e1e8069fa431c6

27/10/2023

We are currently recruiting for two experienced Service Desk Analysts to join the busy and growing team. This role will be based from our Head Office in Calne, Wiltshire.

The role will provide the right individual with an interesting and varied job where the majority of their time will be spent working with the Service Desk, with opportunities to assist the Project Team and Onsite Technicians.

Working hours are 8.00am to 5.00pm Monday - Friday with 25 days annual leave plus bank holidays.

We are offering a salary of £23,000 up to £30,000 – strictly based upon your experience and ability to meet the requirements listed below.

Key Responsibilities of the role include:

Monitor inbound calls
Support the Service Desk in service resolution
Support Project team on engineering activities
Provide adhoc cover/assistance the local school onsite technician
Provide onsite support where necessary

All positions are subject to a clear, enhanced DBS check as standard practice and must be returned prior to being onsite with any customers.

Knowledge, Experience and Skills Required:

Minimum of one year experience in an IT support role
Educated to diploma level or suitable equivalent experience in IT
IT Hardware/software awareness
Microsoft Windows Desktop and Server OS
Microsoft Office 365 experience, inc. SharePoint/Teams
Google Workspace (preferable)
Awareness of internet and email
Awareness of ITIL
IT troubleshooting and problem resolving skills
Good standard of oral and written communication skills
Able to prioritise workload
Able to advise clients over the phone

Desirable:
IT Degree or equivalent experience/qualification
Evidence of supporting large numbers of staff
Experience of an ITIL service environment
Awareness of help desk software
Able to provide support within a Windows/Google environment
School MIS (SIMS/Schoolbase/Bromcom/Arbor)
Microsoft SCCM and related Management & deployment products
Apple Device Management via ASM/ABM

The successful candidate will be, Loyal, Honest, Flexible, Reliable, Trustworthy; a people person who builds on working relationships with stakeholders.

Please do not apply if you do not have the essential experience listed above.

Gridserve Ltd provided the following inclusive hiring information:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, s*x, s*xual orientation, gender identity, national origin, veteran status or disability status.

If you are interested in the role, please contact us at [email protected]

04/10/2023

Did you know that malware and phishing attacks are among the top methods cyber criminals use to breach educational institutions?

Surprisingly, schools, colleges, and universities are more at risk of these harmful threats compared to businesses in the UK. The scary part is that all it takes for these threats to work is one innocent click on an email.

At Gridserve, we specialise in serving the education sector. As part of Cyber Awareness Month, throughout October, we're excited to offer you a complimentary Microsoft Office 365 security review. The primary goal of this assessment is to ensure that your organisation achieves a security grade of over 60% on the Microsoft Security Score. Scoring below 60% could leave you vulnerable to security threats, emphasising the need to implement industry-standard security measures to safeguard your institution.

This review takes just one hour of your time and comes at no cost to you. At the conclusion of the review, we will provide you with valuable guidance on how to enhance your security environment.

Don't miss this opportunity to bolster your security defences. Drop us a message and schedule your complimentary Microsoft Office 365 security review today!

18/09/2023

🔐 As the academic year kicks off, it's crucial to safeguard our schools from cyber threats 🚀

Learn why school leaders are being warned about , the importance of security measures and awareness. Let's prioritise for our students and staff! 💻📚

As the new academic year kicks off, school leaders have received a stern warning from the National Cyber Security Centre (NCSC): they must be prepared to de ...

04/09/2023

At Gridserve, working with Trusts and Educators daily has given us a deep understanding of the concerns surrounding introducing a new technology strategy. We're well aware of the pressures that exist. In light of this, we've written a post below emphasising that despite the concerns, the implementation of a strategic IT plan remains not just important, but imperative. More so than ever, it's vital to adopt a strategy that not only ensures future readiness but also seamlessly adapts to your organisation's growth and evolution.

While investing in IT might seem daunting, or even unattainable, the right strategy can pave the way for long-term savings and enhanced operational efficiency.

Here at Gridserve, we're committed to building partnerships with our clients, positioning ourselves right alongside you at the table. This way, you can focus on delivering the best education while we handle the IT.

You teach, we IT.

Read our blog post below 👇

In recent years, technology has become an essential part of education, transforming the way students learn and teachers teach. However, many schools are unk ...

28/02/2023

As we continue to grow, we are now looking for an Education IT Team leader based in Feltham. If you know someone who might be interested, please get in touch.

Gridserve Ltd

30/01/2023

https://uk.indeed.com/job/service-desk-analyst-cf7db88209ff11bf

We're hiring again!!

Gridserve Ltd

31/10/2022

Sales Admin Apprentice!

Gridserve is a technology focused managed services provider. We believe that embracing technology can significantly contribute to the success of an organisation. It can lead to innovation from individuals who feel confident and entrusted. Our team is committed to empowering individuals with the necessary skills and systems to deliver results. We provide strategic technology guidance, support, professional services, and build IT ecosystems which contribute to organisational outcomes.

A new role has developed within our busy office based in Calne, Wiltshire.

The sales admin apprentice will be responsible for a number of duties including:

• Manage day to day relationships with new and existing customers
• Reporting on service delivery to customers
• Working with customers on new opportunities
o Managing existing business
o Service/software renewals
• Working alongside project team and onsite technicians to ensure timely delivery
• Working closely with management team to identify new opportunities within existing customers
• Building relationships with suppliers
o Managing opportunity registration
o Obtaining pricing through various channels
• Helping to develop training programmes for customers
• Managing online sales
• Opportunity to get involved with social media presence

Although no specific experience is necessary, the role would suit a confident, articulate, self-starter looking to carve a position within the business, whilst completing the apprenticeship.

Must have minimum of GCSE passes (A-C) in Mathematics and English.

Driving license preferred but not essential.

Working hours are 8.00am to 5.00pm Monday - Friday (with an hour for lunch) with 25 days annual leave plus bank holidays. You will be required to spend a portion of your time each week either at college or performing on-the-job training.

If you interested in the role, please email [email protected]

29/09/2022

We are currently recruiting for an experienced Service Desk Analyst to join the busy and growing team. This role will be based from our Head Office in Calne, Wiltshire. The role will provide the right individual with an interesting and varied job where the majority of their time will be spent working with the Service Desk, with opportunities to assist the Project Team and Onsite Technicians.

Working hours are 8.00am to 5.00pm Monday - Friday with 25 days annual leave plus bank holidays.

We are offering a salary of £21,000 up to £28,000 – strictly based upon your experience and ability to meet the requirements listed below.

Key Responsibilities of the role include

Monitor inbound calls
Support the Service Desk in service resolution
Support Project team on engineering activities
Provide adhoc cover/assistance the local school onsite technician
Provide onsite support where necessary
All positions are subject to a clear, enhanced DBS check as standard practice and must be returned prior to being onsite with any customers.

Knowledge, Experience and Skills Required

Minimum of one year experience in an IT support role (Preferably in a School)
Educated to diploma level or suitable equivalent experience in IT
IT Hardware/software awareness
Microsoft Windows Desktop and Server OS
Microsoft Office 365 experience, inc. SharePoint
Google Workspace (preferable)
Awareness of internet and email
Awareness of ITIL
IT troubleshooting and problem resolving skills
Good standard of oral and written communication skills
Able to prioritise workload
Able to advise clients over the phone
Strong networking skills (HP Aruba preferred)

Desirable

IT Degree or equivalent experience/qualification
Evidence of supporting large numbers of staff
Experience of an ITIL service environment
Awareness of help desk software
Able to provide support within a Windows/Google environment
School MIS (SIMS/Schoolbase/Bromcom/Arbor)
Microsoft SCCM and related Management & deployment products
VMware ESX vSphere administration
Apple Device Management via ASM/ABM
(This is not an exhaustive list)

The successful candidate will be;

Loyal, Honest, Flexible, Reliable, Trustworthy
A people person who builds on working relationships with stakeholders
Please do not apply if you do not have the essential experience listed above.

Gridserve Ltd provided the following inclusive hiring information:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, s*x, s*xual orientation, gender identity, national origin, veteran status or disability status.

If you are interested in the role, please contact us at [email protected]