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02/11/2026

What could your team do with 20-40% more time?

Oliver Hayman explains how AI transformation could reduce time spent on repetitive admin and other time-consuming tasks.

For employees, that could mean more time to develop their skills, meet clients, work in the field or focus on the parts of their role they enjoy most.

When people understand what they could do with the time AI gives back, much of the nervousness surrounding transformation can begin to disappear.

Watch Episode 6 of Speaking Your Language here: https://www.youtube.com/watch?v=FSgIdgcegJ8

15/10/2026

The easiest way to start using AI? Begin with a real problem.

Tom Froggatt, founder of Versapia.ai, didn’t begin by choosing a particular tool or chasing the latest technology. He identified three problems within his business and asked AI how he could approach solving them.

AI can even help you learn how to use it. Start a conversation, explain what you’re trying to achieve and experiment with the suggestions.

You don’t need to understand everything before getting started. You just need a clear problem to solve.

Watch the full episode of Speaking Your Language with Tom Froggatt: https://www.youtube.com/watch?v=j5WB2Q-cvn0

12/10/2026

Before you rush to AI, take a moment to think for yourself.

Tom Froggatt, founder of Versapia | The Culture Operating System, warns that relying too heavily on tools such as Claude could weaken our ability to think critically, reflect properly and sit with a problem.

His recommended business tool isn’t another piece of technology. It’s your own brain.

Marco also continued the Speaking Your Language tradition of choosing a book for every guest, giving Tom a copy of Subscribed by Tien Tzuo after their conversation about subscription-based business models.

Watch the full episode of Speaking Your Language with Tom Froggatt: https://www.youtube.com/watch?v=j5WB2Q-cvn0

08/10/2026

The right people make everything else easier.

Tom Froggatt, founder of Versapia | The Culture Operating System, believes that culture is often the difference between success and failure in business.

His advice? Don’t compromise when hiring. Technical skills matter, but so do attitude, values and how someone fits within the culture you’re building.

Avoid hiring because you feel under pressure to fill a role. Take the time to find the right person, even if that means bringing in temporary support while you search.

Watch the full episode of Speaking Your Language with Tom Froggatt: https://www.youtube.com/watch?v=j5WB2Q-cvn0

17/09/2026

You’re probably not as far behind with AI as you think.

Tom Froggatt, founder of Versapia.ai, explains why businesses shouldn’t feel pressured by the constant stream of posts claiming that everything can be automated overnight.

If you’re already exploring how AI could work within your business, you’ve taken an important first step. Take your time, focus on the right opportunities and don’t introduce technology simply because everyone else appears to be doing it.

Watch the full episode of Speaking Your Language with Tom Froggatt here: https://www.youtube.com/watch?v=j5WB2Q-cvn0

15/09/2026

Busy doesn’t always mean profitable. 📈

A full venue. Happy customers. A great weekend.

It looks like success.

But once you factor in stock, staffing, discounts, waste and promotions... how profitable was it really?

Most retail and leisure businesses already have huge amounts of useful data sitting across tills, stock systems, bookings and finance.

The opportunity is connecting that data and turning it into answers you can actually use.

Which products make the most money?

Where are you over-ordering?

When are staffing costs eating into margin?

Which promotions drive profit, not just sales?

Because having data is one thing.

Knowing what to do with it is where the value starts.

Don’t just measure how busy you are. Understand how profitable you are.

14/09/2026

If a process is already working, it’s easy to leave it as it is.

But small improvements can unlock much bigger opportunities.

If a better quoting process saves the team time, could they complete more quotes? Could they take on more work? Could they introduce services they didn’t previously have the capacity to offer?

The exciting part isn’t just making a process faster. It’s understanding the wider value that improvement creates for the business.

🎧 Hear more on the Speaking Your Language podcast.

10/09/2026

When you’re trying to improve how a business operates, start by identifying its biggest pain points.

For one company, the problem wasn’t the process or the technology. It was communication.

Introducing a couple of focused meetings each week, with clear agendas and specific conversations, helped remove the pipeline blockage and let work move forward.

Sometimes, the most effective solution isn’t complicated. It’s simply creating the right opportunities for people to talk.

🎧 Hear more on the Speaking Your Language podcast.

07/09/2026

What’s one tool everyone should use when designing and innovating?

A whiteboard and marker. Simple, but effective.

It can be tempting to jump straight into finding a solution, but sometimes the best ideas come from stepping back, gathering people around a whiteboard and working through the challenge together.

Virtual whiteboards have their place, but there’s still something powerful about a group of people sharing ideas, moving things around and making changes in real time.

Sometimes, the simplest tools are still the best.

🎧 Hear more on the Speaking Your Language podcast.

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