We also offer ongoing fast and efficient support to our clients to make sure they keep running. Johnson Technical Systems Ltd is a highly dedicated established company specialising in outsourced IT Infrastructure Support and Cloud Computing for small and medium sized enterprises. We become your IT department which means you benefit from unlimited on-site and remote support. You and your team will
be able to liaise with qualified technicians and ask them advice or assistance on any IT related matter, any time during the working day. Key Help Desk Features:
Remote Support - Technicians can resolve 95% of issues within minutes, minimising disruption for your workforce resulting in less wasted time and much happier clients. On-Site Support - Not all serious issues can be resolved remotely but this isn`t a problem, we will provide on-site support at no additional charge. This gives your business complete protection and more importantly you peace of mind whatever occurs.
24/7 Live Guardian - Live Monitoring gives our team a constant overview of your entire network. When issues are detected our engineers are alerted instantly and the appropriate action is taken before it has an effect on your business. Regular Reporting - We conduct 6 and 12 monthly IT Network Reports, looking at different aspects of your infrastructure and evaluating risks or improvements. We then take this opportunity to run through these reports with you face to face, the meeting also allows us to update you on new technologies within the industry which may benefit your business. We support all of your companies handheld devices, ensuring you and your team remain in touch while outside of the office.
