Computer Troubleshooters

10/09/2025

If your business was hit by a cyber attack, you’d want to be able to react as quickly as possible, right?

But often hacking groups are given different names by different security companies. And that means you don’t know who’s really behind an attack.

That’s about to change, thanks to Microsoft…

💡 Follow us for more updates.

31/08/2025

🧠 Pop quiz: Do you know which version of Windows your team is using right now?

Need your answer in 5… 4… 3… 2... 1… TIME’S UP 😃

If you hesitated, read on.

A recent survey found that a surprising number of people have no idea what version of Windows they’re using.

Some said they could “make an educated guess.”

One even claimed they had 1TB of RAM (I’m pretty sure NASA doesn’t even have that 😅).

But here’s the thing:

⚠️ If your business is using Windows 10, it reaches end of life on 14th October.

That means no more security updates or official support. And for businesses, that’s a big risk.

We already know that more than half of people are still on Windows 10. That’s not just a stat. It’s a security gap.

Here’s where it gets trickier…

Even if you know your business PCs are up to date, what about the personal laptops your team may be using?

💻 Your remote or hybrid employees might be:

• Using devices that can’t upgrade to Windows 11
• Working on outdated systems full of unpatched vulnerabilities
• Completely unaware their setup is putting your business data at risk

And with many businesses still embracing flexible or hybrid work, it’s easy for these risks to fly under the radar.

So, what can you do?

✅ Check what your team is using. Not just at the office, but at home.
✅ Create a device policy that includes minimum system requirements, supported operating systems, and approved tools.
✅ Make sure your team knows how (and why) to check their system version. And support them in upgrading if needed.

Windows 11 isn’t only a “nicer looking” version. It’s been built with better security, better performance, and a whole load of new productivity tools (especially with AI-powered Copilot baked in).

🛡️ Staying on an unsupported system is a liability.

Do you have a clear picture of what devices your team is using? And whether they’re ready for what’s next?

30/08/2025

😐 Have you recently tried logging into your Windows laptop using face unlock in the dark… and it didn’t work?

You’re not imagining it.

And it’s not a bug.

Microsoft quietly made a change to Windows Hello that means face unlock no longer works in low-light settings. It’s caught a lot of people off guard.

Let me explain what’s going on (and why it matters for your business).

🔐 Windows Hello (which is the official name for face unlock) uses biometric tech. Usually infrared (IR) sensors to scan your face and log you in.

It’s fast, secure, and used to work great even in the dark. Those IR sensors don’t need visible light.

A few months ago, Microsoft patched a security vulnerability that affected Hello.

To fix it, they made it so that Windows Hello now also requires your we**am to “see” your face using visible light.

In other words:

👉 Your IR sensors alone are no longer enough
👉 If your we**am can’t see your face (because the room is too dark) no login for you

So if your screen is glowing but you’re sitting in a dim room and wondering why your usual face sign-in isn’t working anymore... well, now you know.

🔧 There is a quirky workaround: Disabling your we**am in Device Manager. That tricks Windows into falling back to IR-only login, which does work in the dark again. But of course, that means no we**am for video calls. So, it’s not ideal for most people.

If your team is using Windows Hello, especially remote staff working from home, this could become a daily frustration.

Now, to quickly log on, you’ve got to turn on a light or fiddle with your camera settings.

But bear in mind, this is a security-first change. Microsoft did it for good reasons. It’s a great reminder that convenience and security don’t always move in the same direction.

✅ Tip for you and your team: If you use face unlock and your workspace doesn’t have enough light, keep a PIN or fingerprint as a backup.

Has this change affected you or your team? Would you add extra security even if it means a bit more work to do something?

29/08/2025

PowerPoint presentations still hold a firm place in many business meetings.

But, let’s be honest, they’re a real pain to create. Right?

Microsoft’s got a solution. And it’s ready to use now. If you regularly use PowerPoint, you’ll love this…

27/08/2025

A data breach doesn’t just cost money. It damages trust and disrupts business. Plus, it can take months to detect.

The risks are growing. Fast.

With more data in the cloud and more chances for human error, no business is immune.

Think it won’t happen to you? Think again.

What’s really causing data breaches? And how can you protect your business before it’s too late?

26/08/2025

⏳ Tick tock. The clock is ticking for Windows 10.

Support officially ends on 14th October.

The good news is… businesses are finally starting to move. Hooray!

According to new industry data, desktop PC shipments to businesses jumped 22% year on year this spring. That’s driven by companies racing to upgrade before the deadline.

💼 Interestingly, it’s mostly desktops being bought. That’s a sign that many businesses are embracing return-to-office setups and using this moment to refresh aging hardware.

But here’s the thing: Lots of businesses still haven’t made the switch. And time is running out.

🛑 After the deadline, Windows 10 will no longer receive security updates. That means every device still running it becomes a potential liability. Especially where staff are using older or personal machines for work.

✅ Now is the time to:

• Check what version of Windows your team is using
• Review hardware to make sure it's compatible with Windows 11
• Plan upgrades in a way that doesn’t disrupt your business

This isn’t about keeping up. It’s about staying secure, compliant, and prepared for what’s next. And the sooner you start, the smoother (and cheaper) it will be. Promise.

Are you confident your business is ready for the Windows 10 end of life? If not, let’s talk. Get in touch. You can DM me if you like.

25/08/2025

💻 Getting a new computer?

The setup process might finally stop being such a pain 🙌

Microsoft’s working on something that could make a big difference the next time you upgrade your PC. Especially if you’ve ever dreaded the hassle of transferring files, settings, apps, and logins to a new device.

It’s been testing updates to its Windows Backup app. And now it looks like it’s folding in a migration tool designed to help you move everything from your old PC to your new one, with less hassle.

It’s still in testing (for now), but here’s how it works so far…

🆕 Inside the Backup app, there’s now an option to:

• Back up to OneDrive or
• Transfer files to a new PC directly over the network

The idea is simple. Pair the two devices with a code, and Windows handles the rest. Files, apps, settings, even saved passwords, all moved over in one go. No more digging through folders, reinstalling software, or recreating your desktop from scratch.

If you’ve ever onboarded a new team member or upgraded your own device, you’ll know the pain of starting fresh. It eats up time. Stuff gets missed. People lose files. Productivity takes a hit.

This tool could change that, turning an afternoon of setup into something far smoother and faster. And it’s particularly helpful for businesses that don’t have an in-house IT department.

🔐 And yes, it’s designed with security front of mind. Transfers are done over a private network and require a unique passcode to connect devices.

Again, it’s still early days. But this shows that Microsoft is finally giving more attention to one of the most frustrating tech chores: Getting your new device to feel like your old one, just faster and better.

Do you dread moving everything over to new PCs in your business? (PS if you do, my team can do it all for you. DM me).

24/08/2025

👀 Have you ever wished your computer could watch what you’re doing and offer helpful tips in real time?

Well now it can… sort of.

Microsoft has rolled out new features for Copilot Vision. If you haven’t tried it yet, it’s worth a look. Especially if you ever find yourself thinking, “there must be an easier way to do this…”

Here’s the short version: Copilot Vision is a new capability in Windows that lets Microsoft’s AI assistant “see” what you’re doing on screen (if you allow it to). Then it gives you helpful, context-aware advice.

🛠️ Stuck in an unfamiliar app?

🎮 Want tips while playing a game?

📸 Need help editing a photo?

Open Copilot, click the little eyeglasses icon, and it’ll start helping based on what it sees on your screen.

The latest update makes it even smarter:

➡️ You can ask it how to perform specific tasks inside apps

➡️ It can navigate multiple open apps and give tailored suggestions

Think of it like having a tech-savvy colleague looking over your shoulder (without the coffee breath) 😅

We all waste time trying to figure out how to do something simple. Whether that’s formatting a document, cleaning up a spreadsheet, or tweaking a setting.

Multiply that across your whole team, and it adds up. Fast.

Copilot Vision helps your team learn as they go, in real time. No Googling or waiting for IT support.

💡 It’s especially useful for training new employees or navigating unfamiliar software.

And yes, Microsoft is taking privacy seriously. You choose when to turn it on. It doesn’t store screenshots or log what’s on your screen. The only thing it saves is Copilot’s own responses, to keep things safe and helpful.

Here’s the breakdown:

✅ Free to try in Microsoft Edge
✅ Want to use it across multiple apps? That’s part of Copilot Pro (there’s a free trial to test it out, but it’s a paid-for subscription)
✅ Easy to turn off any time

It’s early days, but this kind of “AI with eyes” has huge potential. Imagine giving every employee a personal assistant who not only knows your tools but can see where you’re stuck and offer just-in-time help. That’s powerful.

Do you think real-time, on-screen support like this could help your team work faster and with less frustration?

23/08/2025

Maybe you can relate to this? When I open Outlook I see thousands of emails sitting there 😅

To be fair, they’re all read. But I have a habit of never deleting anything.

Important emails? “Better save that, just in case.”

Not-so-important ones? “Eh, I’ll deal with it later.”

(spoiler: I never do)

You get this, right?

Of course you do. And if you’re anything like me, you’ll be grateful to learn about an underrated Outlook feature called Sweep.

🧹 Sweep lets you take bulk actions on emails from a specific sender, either deleting them or moving them to a folder.

In seconds, I cleared out thousands of old emails I didn’t need anymore.

Even better, I started using it to organise the emails I do care about.

Now every email from a client goes into its own folder, automatically. And the same for emails from my team.

It’s easy to use:

• Open or select an email
• Click the three dots (...) and choose Sweep
• Pick what you want to do, like move all past and future emails from that sender to a folder

There’s even an option to “always keep the latest message and move the rest.”

Now that’s smart, right? 🤯

And while I was tidying up, I found another great Outlook trick you might like: Subscription Management.

Ever seen a little message at the top of your inbox that says “Getting too much email?”Click it, and Outlook will show you all the mailing lists you're subscribed to. (I had over 100 🫣)

From there, you can unsubscribe directly, often without even leaving Outlook.

Between Sweep and Subscription Management, your inbox will feel so much more manageable. Give it a try.

What are your favourite tricks for keeping a tidy inbox?

22/08/2025

Old staff. Forgotten logins. Hidden risks.

When someone leaves your business, do you know EXACTLY what access they still have?

Many companies don’t. And it’s leaving the door wide open for security breaches.

Here’s the danger of overlooked accounts. And what you can do to protect your business…

21/08/2025

📢 Project Management

We are pleased to share the successful completion of a telephone system deployment for one of our clients in Liverpool, where we provided complete project management oversight.

While the solution itself was delivered by a trusted third-party supplier, our role was to ensure the project was executed smoothly, on schedule, and in alignment with the client’s operational goals. From initial planning through to final handover, we coordinated all aspects of the deployment to minimise disruption and maximise value.

Supporting businesses with reliable IT project management remains a core part of our services. If your business is planning a technology upgrade and needs experienced oversight, we’re here to help.

Expert IT support, cyber security, backup solutions, and onsite services for businesses across the UK. Reliable, responsive, and tailored to your needs.

20/08/2025

Still relying on your memory (or sticky notes) for business passwords?

That’s risky. Weak or reused passwords are one of the easiest ways for hackers to break in.

There’s a better way.

Our latest video reveals a tool that’s a must-have for every business. And how it keeps your team secure without making their lives harder.

Watch it now…