Shackleton Technologies

Shackleton Technologies Comprehensive range of IT Managed Services including IT Strategy and Planning, IT Support

Meet Annette Wilson, our in-house Microsoft 365 and AI trainer. We asked her what people are most surprised to discover ...
23/10/2026

Meet Annette Wilson, our in-house Microsoft 365 and AI trainer. We asked her what people are most surprised to discover in training, but apparently that’s a bit like asking her to pick her favourite ice cream. 😄

Sometimes it’s something tiny, like a shortcut in Excel. Other times it’s finding out that OneDrive can work directly through File Explorer, or seeing what a properly organised SharePoint site can do. For Annette, the best bit is the moment someone realises they’ve found a much easier way of doing something they’ve been wrestling with for ages.

Away from Microsoft 365, she’s usually being taken for a walk by Shuggy, her Border Terrier. She loves being outdoors, whether that’s along the beach or in the garden, although she freely admits the plants don’t always appreciate her efforts. 🐾

22/10/2026

The NCSC has issued an alert about a critical flaw in PHP, and most business owners won't have heard of it.

PHP runs quietly behind a huge number of websites, customer portals and online applications, and the NCSC says this flaw could let an attacker run commands on a web server without logging in. A fix has been released, and the NCSC is urging UK organisations to identify where PHP is running, update it, and put temporary mitigations in place if they can't update straight away.

It's easy to focus cyber security on the things we use every day, such as laptops, email, passwords and the systems our teams rely on, while the website built by an agency three years ago, the customer portal on separate hosting or the booking system run by a supplier sit outside anyone's day-to-day IT management. A business can do a lot right and still have a gap there, and the NCSC notes that all versions of PHP are affected, not only old ones.

Business leaders don't need to understand the technical detail, but somebody does need to be responsible for checking whether the organisation is affected and acting on it, and that should be a named person or supplier.

Send the NCSC's alert to whoever looks after your website, hosting or online applications: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php

"We hardly raise any tickets with you. Do we still need to pay as much?" We hear a version of this from time to time, an...
22/10/2026

"We hardly raise any tickets with you. Do we still need to pay as much?"

We hear a version of this from time to time, and it's a reasonable thing to ask. If you're rarely getting in touch, it's natural to wonder what the money is going towards.

The service desk is only one part of what we do, though. Fewer tickets usually means the other parts are working, such as the cyber security protecting your business day and night, the backups and updates being checked in the background, and the quarterly business reviews where we go through what's coming up and make sure your technology still fits where the business is heading.

The aim of all that is to stay ahead of problems, so we're not playing catch up once something has already stopped someone working. A low ticket count is often a sign it's going well, and it doesn't mean we've had little to do.

If we've fixed the same problem five times, we haven't fixed it. You know the sort of thing. The printer that needs rest...
20/10/2026

If we've fixed the same problem five times, we haven't fixed it.

You know the sort of thing. The printer that needs restarting every Thursday, the laptop that drops off the Wi-Fi in the same meeting room, or the login that locks someone out every other week. Each time, somebody sorts it and everyone gets on with their day, which is fair enough when the priority is getting that person working again.

By the fifth time, though, it's not really a fault any more. It's a pattern, and usually there's something behind it that nobody has got round to looking at, like an old device, a setting that was never quite right, or a problem that's affecting more people than anyone realised.

At Shackleton we look out for the repeats as well as the individual tickets, and when something keeps coming back we'd rather find out why than keep fixing it.

Have a look back through your tickets from the last few months. If you keep seeing the same issue, somebody should be asking why.

Your IT might be spotless in the office. What's it like in the warehouse? Most IT reviews happen in a meeting room, with...
19/10/2026

Your IT might be spotless in the office. What's it like in the warehouse?

Most IT reviews happen in a meeting room, with the people who already have good Wi-Fi.

Meanwhile, out on site:
➡️ The handheld scanner drops its connection by the loading bay.
➡️ Nobody can check stock without walking back to a PC.
➡️ Someone in dispatch has a spreadsheet "just to get round it", and everyone knows it.

None of that gets logged as a ticket. It just costs you a few minutes, many times a day.

Before your next IT review, leave the office. Walk the floor and ask production, QC, warehousing and dispatch the question:

"What's the one thing about our IT that makes your job harder?"

Write down what they say. I'd bet the answers won't be on your current IT report.

A good IT partner should already know this, because they've been out on the floor with your team. A network that looks great on a dashboard is no use if the people relying on it are working around it.

At Shackleton, we'd rather see the site for ourselves than guess from the office.

Delighted to see Shackleton Technologies featured in the latest ScotlandIS Member Spotlight!It's a great opportunity t...
08/10/2026

Delighted to see Shackleton Technologies featured in the latest ScotlandIS Member Spotlight!

It's a great opportunity to share a bit more about who we are, how we're developing our services and our approach to helping businesses get more from their technology while managing the risks that come with it.

We also talk about Silent Intercept, our interactive cyber resilience workshops, and the importance of getting business leaders involved in conversations around cyber security.

Thanks to ScotlandIS for featuring us!

You can read the full article here 👇
https://www.scotlandis.com/blog/scotlandis-member-spotlight-shackleton-technologies/

We have a winner! 🎉A huge thank you to everyone who took on our Silent Intercept Manufacturing Cyber Challenge at the Sc...
05/10/2026

We have a winner! 🎉

A huge thank you to everyone who took on our Silent Intercept Manufacturing Cyber Challenge at the Scotland Manufacturing & Supply Chain Conference & Exhibition last week.

Congratulations to James Wallace from who was randomly selected as our winner and will be receiving a pair of SHOKZ OpenFit Pro earbuds.

Thanks to everyone who stopped by the Shackleton stand, had a go at the challenge and chatted to us about cyber resilience in manufacturing. We had some brilliant conversations over the two days.

James, we hope you enjoy the prize! 👏

A little look behind the scenes at what goes into getting exhibition-ready… Before the conversations, cyber challenges a...
02/10/2026

A little look behind the scenes at what goes into getting exhibition-ready…

Before the conversations, cyber challenges and busy days at the SEC, there was a stand to build!

Here’s a glimpse of the Shackleton Technologies team transforming Stand F13 ahead of this week’s Scotland Manufacturing & Supply Chain Conference & Exhibition. 🔧⚙️

From panels on the floor to the finished stand and then two days of meeting manufacturers and talking technology, cyber security and operational resilience.

A huge thank you to everyone who stopped by to see us. 👋

A brilliant second day at ! That’s Day 2 of the Scotland Manufacturing & Supply Chain Conference & Exhibition complete,...
01/10/2026

A brilliant second day at !

That’s Day 2 of the Scotland Manufacturing & Supply Chain Conference & Exhibition complete, and it’s been another busy one at Stand F13.

We’ve had some great conversations with businesses from across the manufacturing and supply chain sector, covering everything from cyber security and operational technology to IT strategy and the wider technology challenges facing manufacturers.

Our Manufacturing Cyber Challenge has certainly brought out the competitive side too! It’s been fantastic seeing so many people stop by, take on the scenario and compare their scores.

A huge thank you to everyone who came over to meet the Shackleton Technologies team over the last two days.

We’ll be sharing a few more highlights over the next few days.

How would you respond if a cyber incident started unfolding in your manufacturing business? That’s the question we’ve be...
01/10/2026

How would you respond if a cyber incident started unfolding in your manufacturing business?

That’s the question we’ve been putting to visitors at the Manufacturing & Supply Chain Conference & Exhibition today with our Manufacturing Cyber Challenge.

It takes around 3 minutes but there are some important decisions to make along the way:
⏱️ 3 minutes
💡 6 critical decisions
⚙️ 1 connected manufacturing incident
📊 An instant score at the end

We’ve already had plenty of visitors at Stand F13 putting their decision-making to the test with some very impressive scores too!

If you’re at the Scottish Event Campus (SEC) today, come over and see how you get on. And there’s an added incentive…complete the challenge and you’ll have the chance to win a pair of SHOKZ OpenFit Pro earbuds worth over £200. 🎧

📍 Stand F13

Address

Gemini Business Centre
Dundee
DD21SW

Opening Hours

Monday 8:45am - 5pm
Tuesday 8:45am - 5pm
Wednesday 8:45am - 5pm
Thursday 8:45am - 5pm
Friday 8:45am - 5pm

Telephone

+441382250900

Website

Alerts

Be the first to know and let us send you an email when Shackleton Technologies posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category