Gecko

07/08/2023

ChatGPT was trained on over a BILLION words. 🤯

For comparison, a typical human child is exposed to 100 million words by the time they reach 10 years old.

Does this mean that ChatGPT is smarter than 10,000 of our 10-year-olds combined?

Well, no. Not quite.

But it does hint at the vast amount of information that ChatGPT has already been trained on, meaning it's super-capable straight out the box.

So how can HigherEd institutions leverage these capabilities? And as awesome as ChatGPT is, what do we still need to be wary of?

Join us on Wednesday, where we'll be discussing these questions, and many others.

The link to register is below, in the first comment. See you there!

02/08/2023

"ChatGPT is just a website that anyone can access for free." 🤔

"I've heard that ChatGPT is prone to making things up." 👀

"ChatGPT doesn't know anything that's happened since Sept 2021." 😲

If that's all true, then what use is ChatGPT to HigherEd teams?

All will be revealed on Wednesday, August 9th! Why don't you join us?

You'll learn the fundamentals of ChatGPT in simple language (believe us, this is a topic that can get complex pretty quickly!), and we'll discuss all the points above — and a ton more.

See you there? 👇

28/07/2023

Prynhawn da o Caerdydd. 👋 🏴󠁧󠁢󠁷󠁬󠁳󠁿

Another on-campus chatbot implementation knocked out the park by Michelle, this time in tandem with the team at Cardiff Met.

Dai the Dragon Bot is now handling queries from multiple different student cohorts (prospective, current, international and more) 24/7. 👏

25/07/2023

Shout-out to these guys...

If it's not handling 5,000+ in-app chats with our customers every year (fun fact: support tickets are closed within 45 minutes, on average), then it's braving 78-hour homeward journeys from on-campus implementations. **

Here's to the Gecko Customer Success team. 👏👏👏

** As a weekend getaway destination, JR gives Newark International a 1 star review. 🙃

23/08/2022

Implementation expectations versus reality 👀

Expectation:
"It takes months to get started..."

Reality:
You can be up and running within a day or two.

Expectation:
"We'll be left to figure it out on our own..."

Reality:
You'll be supported every step of the way

Expectation:
"We'll have to pay for extra training..."

Reality:
100% of your training is included

Expectation:
"IT needs to be in every single meeting..."

Reality:
IT assistance is minimal

Why not check out our case study with Amarillo College to see how they were able to go live without having to rely on other teams...

https://lnkd.in/e4Tjthdw

Implementing a chatbot doesn’t have to be as complicated or time-consuming as you may think. Amarillo College tells us why…

17/08/2022

Are you putting yourself in your students' shoes? 👟👞 👡 👢

This is something Sam Houston State University do really well. Whenever they plan any event they always start with their guests and their experience...

What information do they need?

When do they need that information?

What are any potential blockers?

What could frustrate them on the day?

Once they've done that, they can plan their communication strategy.

Read more here: https://bit.ly/3OkGjAu

11/08/2022

A chatbot can pick up repetitive questions and save your team time 🕙

But that's not the only thing a chatbot does...

They can help you to make information accessible to students outside of core working hours, help flag up content that students are finding difficult to understand, and enable you to be responsive 24/7.

Find out how University of California, Irvine used a chatbot to create a more inclusive and accessible experience for prospective students...

https://bit.ly/3s7n5nq

03/08/2022

New Client News 💥 🎉

We’ve massively excited to welcome Prairie View A&M University, Texas, to the Gecko family!

They are going to use ALL our modules to take their student engagement strategy to the next level 📈

We’re thrilled to have them join us! Here’s a big wave from all of us 👋

Welcome to Gecko, PVAMU!!!

01/08/2022

How involved do IT need to be in implementing a chatbot? 🤔

- Do you have to work around their schedule?

- Will they have to take care of the technical side?

- Are you going to have to wait if they're too busy?

With a Gecko chatbot implementation, you don't have to do ANY of these things. In fact, IT assistance is minimal, meaning you can push on without waiting around for other departments to have a spare minute.

Because when does that ever happen, really?

Check out our case study with Amarillo College to see how they were able to go live with their chatbot without IT assistance: https://bit.ly/3xc5YDF

26/07/2022

Exciting new client announcement🎉 📢

We are thrilled to welcome a brand new client to the Gecko family - North Dakota State University's Graduate School.

They’re going to be using our chatbot to support recruitment.

Welcome on board NDSU. Implementation starts in 3, 2, 1💥

26/07/2022

Meeting students where they are 👋

The DELO faculty at Western Kentucky University serves non-traditional students. They cater to adult learners, dual credit students, students doing short courses, and students who are studying online courses.

Some students prefer to chat on the phone. Some want to text.

Others are perfectly happy with email.

You can only cater to those different preferences when you have a multi-channel communication strategy in place. That's how you meet them where they are - when you consider how they want to be communicated with.

Read more here: https://bit.ly/395FhbP

21/07/2022

Question: How do you know that attendees have all the information they need after an Open House event?

Do you...

a) Wait for them to reach out? ❌

b) Be proactive? ✅

PennWest California is all about being proactive. After an event, they follow up by calling attendees to find out what else they need and how the team can support them.

That keeps prospects engaged and hopefully helps them see that Cal U is the right choice for them 💥