15/11/2023
Job Details
Title
2nd Line Support Technician
Pay
£28,000-30,000 per annum depending on experience/qualifications.
Location
PANDR Computing, Ellesmere Port, CH65 3EN. Contact us at [email protected]
Job Type
Full time
Working Hours
08:30 to 17:00 Monday to Friday
Benefits
Casual Dress
Free Parking
Learning and development scheme with opportunity to complete qualifications.
Your Birthday off every year in addition to;
30 Days Holiday per year (including bank holidays)
Discretionary company lunch
Discretionary bonus
Great team culture and environment
Business Mileage
About Us and the Role
As a small Managed Service Provider, our commitment is to have a complete understanding of our client’s businesses so that we can provide first class support to our customers needs.
As a support technician for PANDR Computing, you will work predominantly at our main office, however callouts to customers are sometimes required. The ideal candidate will have the ability to build excellent client relationships and communicate effectively with all client staff, regardless of role or technical knowledge.
To qualify for this position, you will need strong experience supporting Microsoft Windows, Office 365 and Active Directory
Working hours are 08:30 to 17:00 Mon – Friday, however employees will be expected to occasionally work out of hours to undertake work to minimise disruption to our clients. You will be provided with time off in lieu (TOIL) for any work you complete outside of working hours.
As a tight-knit team, we firmly believe in multi-skilling, and you will have opportunity to work closely with others. You will be working on our Service Desk conducting telephone and remote support responding to & resolving client IT issues via telephone & email. Occasional site visits to clients will be required for any issues that cannot be resolved remotely, or require a physical install (e.g. new server to be installed onsite)
Key responsibilities
Pro-actively manage approximately 40+ customer accounts, building strong relationships with all members of client staff.
Assist the service desk with tickets and provide service desk support.
Providing IT and technical support for our user base across multiple client locations
Procurement and setup of new devices for our clients
Supporting Office 365 applications and file storage systems such as SharePoint
Exchange Online and Azure Active Directory administration
Manage and monitor all aspects of Windows servers and backups
Install and configure networking equipment
Identify, diagnose and resolve Windows Server related issues.
To be considered, we require the following:
Have a minimum of TWO years’ experience diagnosing and resolving technical issues.
Have experience with the following technologies and systems:
Microsoft Windows Desktop and Server Operating systems
Active Directory, DNS and Group Policy
Microsoft 365 (Azure / Office, etc.)
Server virtualisation platforms (Hyper-V)
Networking equipment including Routers, Switches and Firewalls
Security Services including those found on firewalls
Experience with backup technologies
Be organised, client focused, approachable, methodical, flexible and reliable.
Have demonstrable commitment to quality and excellence, both in areas of personal development, and in the quality or your workmanship.
Be personable and have excellent communication and listening skills, with the ability to communicate effectively with clients at all levels of business hierarchy and technical knowledge.
Have good time management skills.
Have a demonstrable track record of excellent onsite and remote support.
Have a full UK driving license, your own car & live within a commutable distance of the Ellesmere Port area.
Below are area’s / skills that knowledge and experience would be beneficial but are not required
Telephony / VoIP
VMWare
Knowledge of Education software (SIMS/Inventry etc)
Are you DBS Checked (to access Schools)
Any Microsoft certifications
Advanced Networking, VLANs, switch stacking
Installation and configuration of various VPN technologies
