ContactOne

20/03/2026

Running a 24/7 wildlife hospital means being ready to answer calls at any time.

At Tiggywinkles Wildlife Hospital, the team receives enquiries from members of the public, veterinary practices, and wildlife rehabilitators throughout the year.

We’re pleased to support their work with a ContactOne's Cloud Telephony solutions, helping ensure their team has clear and reliable phone connectivity when speaking with people looking for advice or help with injured wildlife.

It’s always rewarding to see technology quietly supporting organisations doing important work in the community.

Make Every Moment Count

12/03/2026

Customers expect communication to be quick, simple, and personal. WhatsApp delivers exactly that.

More organisations are turning to WhatsApp messaging to communicate with customers in a way that’s quick, personal, and easy to respond to.

With ContactOne’s WhatsApp integration, businesses can:

📢 Share updates and news about events, services, or announcements
📅 Send appointment confirmations and reminders
💬 Respond to customer enquiries quickly and easily
📲 Reach customers on a platform they already check every day

Unlike emails that can get lost in crowded inboxes or worse, end up in spam. WhatsApp messages feel more personal and immediate.

It’s the difference between sending a formal message and starting a conversation.

For organisations looking to improve engagement and responsiveness, WhatsApp provides a simple, friendly way to stay connected with customers.


Make every moment count.

04/02/2026

Digital Transformation Expo
Stand 87

12/01/2026

🎙️ We’re excited to share the launch of a brand-new CX podcast series for 2026.

Greg Thomas from ContactOne hosts alongside Chris J de Souza MIoD, Chris & Greg’s World of Customer Experience is all about exploring CX through engaging conversations, fresh perspectives, and real-world insight.

The podcast brings together inspiring guests and practical observations from across the industry delivered in a fun, lively format designed to resonate with CX professionals and those delivering customer service every day.

🎧 Episodes 1 and 2 are now live, available on Amazon, Spotify, Google Podcasts, and all major podcast platforms.

The kickoff episode was recorded live at the UK Contact Centre Expo in November, with Episode 2 featuring a fascinating conversation with James Sleater and Oliver Mumby from Cad and the Dandy on Savile Row.

Their innovative use of technology and commitment to exceptional service offers powerful lessons for our industry showing just how much great CX can achieve.

🎙️ We hope you enjoy listening and take away ideas you can apply in your own customer experience journey.

https://podcasts.apple.com/gb/podcast/chris-gregs-world-of-customer-experience/id1868259396?i=1000744733208

19/12/2025

🎄 Merry Christmas from all of us at ContactOne 🎄

As the year draws to a close, we’d like to thank our customers, partners, and community for your trust, collaboration, and support throughout the year.

We’re proud to help organisations stay connected, secure, and customer-focused — and we look forward to continuing that journey together in the year ahead. Lets Make Every Moment Count

Wishing you and your teams a very Merry Christmas and a happy, healthy New Year.
✨

— The ContactOne Team

15/12/2025

Introducing Chat88 — the next-generation softphone from ContactOne

We’re excited to introduce Chat88, our new softphone designed for professionals who need clear, reliable communication wherever they work.
Built with simplicity and performance at its core, Chat88 gives teams the tools they need to stay connected — in the office, remote, or on the move.

💬 Why Chat88?
HD Voice Quality for crystal-clear conversations
Multi-device support across Windows, Android, and iOS
Push Server technology so you never miss a call
Smart call management transfer, hold, mute, voicemail
Customisable settings to fit your workflow
Lightweight & efficient with a modern, intuitive design

Whether you’re supporting customers, managing teams, or collaborating across locations, Chat88 keeps communication simple, fast, and dependable.

At ContactOne, we believe great conversations start with great technology.
Chat88 is our next step in helping organisations build stronger connections — one call at a time.

https://lnkd.in/ePjuUjBy

28/10/2025

23/10/2025

5 Ways ContactOne Helps Your Business Communicate Better
In a world where customers expect instant answers, ContactOne helps you stay connected — simply and efficiently.
Here’s how 👇

✅ 1. Meet your customers where they are
All your channels — phone, chat, email and WhatsApp — in one place. No app-switching, no delays, just quick replies that make customers feel heard.

✅ 2. Never miss a message
Every conversation is tracked and stored in a single view, so your team always has the full picture — no dropped threads, no lost context.

✅ 3. Empower your team
Give your team the tools to handle multiple conversations confidently. Smart routing and simple dashboards keep everyone efficient and stress-free. Delivering first contact resolution.

✅ 4. Create consistent experiences
Whether it’s a WhatsApp chat or a phone call, customers get the same professional, friendly service every time — powered by ContactOne’s unified approach.

✅ 5. Simplify your setup
We’ve done the hard work so you don’t have to. One platform, one login, one clear solution for all your customer communication.
With ContactOne, it’s simple

Make Every Moment Count

13/10/2025

07/10/2025

02/10/2025

Yesterday the team from ContactOne enjoyed a good day at the DTX / UCX Expo, London ExCeL. Meeting up with Trevor Butterworth from UKCCF and Chris de Souza CGI. It was great connecting with industry peers and sharing insights. Thanks everyone for your time.