07/03/2022
SiteMinder accelerates mobilisation of the world’s small accommodation businesses with new app
SiteMinder, the world’s leading open hotel commerce platform, has today released the latest version of its mobile app for small accommodation providers, to make working-from-anywhere easier for the world’s hundreds of thousands of small accommodation businesses. The release is a significant upgrade of the Little Hotelier mobile app by SiteMinder, which is now used by the majority of Little Hotelier customers globally, in eight different languages, and has increased in usage by more than 15 percent year-on-year.
Today’s re-release of the Little Hotelier mobile app comes with a more interactive calendar for accommodation providers to view, manage and create reservations, and a more simplified payments module for users to easily process customer payments. For greater security, the new mobile app also comes with multi-factor authentication and, for heightened peace of mind, English and Spanish-speaking users—who currently comprise more than 90 percent of total users—can now chat live with SiteMinder’s global customer support team from within the app.
One of the app’s early adopters is Venkata Tirumalasetti, Owner/Operator of Sundowner Twin Towns Motel in Australia, who says, “With the Little Hotelier mobile app, you can run your business wherever you are. It is incredibly user-friendly and straightforward, even for novices to use. Additionally, Little Hotelier offers round-the-clock customer service.”
Adds Mark Zimmer, Owner of Riverhouse in the United States: “When it comes to Little Hotelier’s mobile app, it’s all there. Coordination of rooms and rates across providers is simple and straightforward, and navigation within the app is simple.”
Juliet Ramzan, General Manager of Little Hotelier at SiteMinder, says today’s release is about freeing accommodation providers who can now enjoy the same mobility as their guests.
“When the travel industry talks about the increased usage of mobile devices, typically it is the end consumer who comes to mind. We overlook the mobility that those devices provide to extremely time-challenged businesspeople, especially those who run an always-on small hotel business. So, we wanted to flip the script. For too long, the focus has only been on the mobility of hotel guests and, more recently, those guests’ ability to work from anywhere. At SiteMinder, we believe that same flexibility should be extended to hoteliers, so they can be as free and connected, and as in control, as their guests,” says Ramzan.
“More than 85 percent of the world’s hotels are independent properties who can feel a little stuck. They might receive an email reservation while they’re away from the front desk, so they rush back to immediately enter that reservation into their system to avoid double-bookings. At SiteMinder, we know every second is valuable for small accommodation providers and now they can make every second more productive, regardless of where they are.”
