What are the opening hours?

Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

IONOS

Take your business online to success with AI from IONOS. Websites, smart AI tools, servers & cloud for maximum performance.

Trust the market leader and grow your success with confidence. This account is monitored Monday to Friday, 8.00am IONOS is the leading European digitalisation partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalisation needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

28/10/2026

🔒 WordPress 7.1.4 is here. The update closes several security vulnerabilities in the core.

All websites hosted with us have been protected when the vulnerability became public via our web application firewall and Webshield. A WordPress update adds a complete layer of protection.

Do you have Hosting for WordPress with IONOS? Then we take care of the update. You don’t need to do anything.

Do you manage WordPress yourself? Then make sure it is updated to version 7.1.4 to ensure security.

Here’s how to check your version: In your dashboard, go to “Dashboard > Updates” to see the installed version.

https://wordpress.org/documentation/wordpress-version/version-7-1-4/

22/10/2026

PHP-vulnerabilities: Websites and hosting at IONOS are protected.

Two critical vulnerabilities in the PHP core were disclosed yesterday. Attackers could exploit them to run their own code on a website and gain access to customer data. PHP installations worldwide are affected, regardless of hosting provider. On October 21, 2026, the PHP project released security updates to fix these vulnerabilities.

At IONOS, PHP is used by services including Web Hosting, Managed WordPress, MyWebsite 8, Managed Nextcloud and HiDrive Next. IONOS already rolled out the official updates across all platforms it operates itself. Customers do not need to take any action. Anyone running PHP themselves—for example, on a VPS or dedicated server—should install the update for the latest PHP version immediately. IONOS is publishing the latest information at https://www.ionos-status.co.uk/.

IONOS implemented additional protective measures before the updates were released. Its hosting platforms use customized PHP configurations and active firewall rules to block suspicious requests and reduce risk. However, only the official update can permanently fix the vulnerabilities.

Beware of phishing: Fraudsters often exploit vulnerabilities like these in phishing attempts, sending fake emails to obtain login credentials. IONOS advises customers not to click links in emails referring to the PHP vulnerabilities or enter their login details.

29/09/2026

So you're back from your break and you're wondering what the AI did in your absence.

What's first on your to-do list? Ensure a smooth transition for you and your customers with these tips.

22/09/2026

Without up-to-date info about your business, any AI responses or output will be generic at best.

For a phone or chat assistant, provide your most commonly asked questions and the answers, like opening hours, pricing, how to book, what to do if something goes wrong. The more specific, the better.

For review responses, define your tone and give a few sample reviews. This way, the AI will sound more like you and less like a machine.

For social media, prepare your content brief before you leave, including your brand voice, any upcoming promotions or events, and the kinds of topics that your audience cares about.

For email, be clear about which enquiries it should handle automatically and which ones should wait for you. Not everything needs an immediate response.

The goal is to make sure the AI can work effectively on routine tasks, while being clear on where it needs to wait for your return.

26/08/2026

Got a well-earned break coming up but no one to cover your day-to-day business?

With the right info, AI can take on routine tasks so you're not constantly looking at your messages while you're off. Here are just some of the things it can take care of:

Answering customer calls. An AI receptionist can respond to common questions, take messages and forward calls based on rules you set.

Responding to reviews. Don't leave new reviews to pile up. AI can draft responses to customer feedback and post them automatically, or leave them for you to quickly approve when you're back.

Replying to website enquiries. A chat assistant on your site can answer FAQs and capture leads while you enjoy your break.

14/08/2026

If you've ever put sensitive data into an AI tool, you're not alone. But you might want to think about what the tool does with it after you've finished your chat.

Public AI tools don't keep your data secure. Your data passes through servers you can't control and may even be used for training purposes, meaning you have no idea who could end up with access to it.

The safer approach? Thinking about privacy before you share anything like financial details or customer info.

29/07/2026

You don't need to know how to code to build an app any more. Vibe coding lets you create a website or app exactly the way you want, but using natural language instead of code.

Check out our breakdown of how it works – and what each step replaces from the traditional app-building process.

12/06/2026

Do you give your AI tools enough context? If you're not telling them about your business, you'll get generic output.

Save yourself editing time by sharing essential info about your services, tone of voice and more at the start of each session.

Find out how in the latest edition of Everyday AI: https://www.ionos.co.uk/marketing-resources/ai-newsletter

26/05/2026

AI agents can take action without your input. Emails sent, appointments booked, invoices chased. Helpful – but not always what you intended.

In the latest edition of Everyday AI we run through a simple framework for defining what your AI can do, where it should stop, and when it needs to hand back to you.

Sign up now: https://www.ionos.co.uk/marketing-resources/ai-newsletter

18/05/2026

Nearly a third of UK SMBs plan to spend nothing on AI this year. But don't mistake caution for disinterest.

The real story? UK businesses aren't saying no to AI. They're saying "show me it's worth it first."

They want to know their data is safe. They want tools that save time, not add complexity. And they want results they can actually measure, not hype they have to hope works out.

Our latest research with YouGov, surveying 1,001 UK decision-makers, digs into what's really driving these decisions, where SMBs are investing instead, and what it'll take to move AI from "interesting" to "essential".

As our CEO Achim Weiss puts it, SMBs want reliable results, not experiments.

Read the full findings ➡️ https://www.ionos.co.uk/newsroom/news/nearly-a-third-of-uk-smbs-set-no-ai-budget-in-2026/

Address

2 Cathedral Walk, The Forum
Gloucester
GL11AU

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Website

http://ionos.ly/dvi

Alerts

Be the first to know and let us send you an email when IONOS posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.