23/06/2026
We don't lock our customers into long-term contracts. Here's why.
In the taxi software world, the long contract is the industry's comfort blanket — for the software company. Sign here for 3 years, and whether the product gets better or the support disappears, you're staying.
We took the opposite bet at TBMS: pay as you go, no long-term contract, cancel any time.
It's a riskier model for us. It means we have to earn your business every single month. If our dispatch slows down, if our support stops answering, if a competitor genuinely does it better — you can walk.
So we don't get to coast. We have to keep the uptime at 99.999%. We have to keep a UK-based team answering when you call. We have to keep shipping updates you never pay extra for.
That pressure is exactly the point. A contract protects the software company. Earning it every month protects you.
After 15 years and a 98% customer retention rate, we think the bet paid off — for everyone.
No contracts. Just software worth staying for: tbmslive.com