29/08/2026
Power is now restored back to our office, and services should be restored as well.
If your service is not restored, please power off the Wi-Fi Router, and remove all the ethernet cables on the LAN ports from the Plume Pod or Gigabit IQ Blast u4 Wi-Fi Router (if applicable). Then Power On, after 1min. Your Calix Blast u4 Router should flash orange/red/green. Once solid green, then reconnect any of the ethernet cables.
Do not remove the WAN Port cable from your router that connects to the wall-mounted Optical Network Terminal.
Please Also, do not power off or remove any cables from your Optical Network Terminal (that should have three green lights already on: Power, Optical, 10GE (flashing).
For any issues, please contact us via the Gigabit IQ Portal, whereby you can raise a ticket online, or email [email protected]
We apologise for the inconvenience caused.