Clixifix - Customer Care, simplified

Clixifix - Customer Care, simplified clixifix® is a 100% web-based portal specifically designed to help House Builders effectively admin Enter clixifix®.

Buying a new home is the ultimate purchase experience, meaning House Builders need to provide the ultimate level of Customer Care. A 100% web-based portal specifically designed to help you effectively administer your Customer Care tasks and direct your Defect Management and Repair processes.

We’ve got World Cup Fever at clixifix this week! ⚽ With the tournament kicking off tonight, the team got into the spirit...
11/06/2026

We’ve got World Cup Fever at clixifix this week! ⚽

With the tournament kicking off tonight, the team got into the spirit by wearing football shirts from across the globe, both in the office and while Working from (H)ome. Of course, no major tournament would be complete without a sweepstake, so the teams have been drawn and the ‘rigged’ accusations have already begun…

Wishing everyone an exciting few weeks of football. Let the games begin! 🏆

When site operations start to scale, the challenge is rarely just doing the work, it’s keeping everything connected, vis...
11/06/2026

When site operations start to scale, the challenge is rarely just doing the work, it’s keeping everything connected, visible and easy to manage.

That’s exactly where teams start to see the difference with clixifix®. From the start of site operations, key certificates and essential project information are kept in one central place, reducing the risk of scattered files and missing details.

Defect tracking, communication and updates all sit within one joined-up workflow, removing the need to rely on emails and spreadsheets that quickly become difficult to manage. The result is clearer visibility at every stage and stronger coordination across teams.

It's benefits like these that have helped organisations such as Thirteen streamline their customer care processes, improve communication between teams and contractors, and deliver a better experience for residents.

Book a demo to see how clixifix® could help simplify your customer care and site processes: https://eu1.hubs.ly/H0w2DS10

CALLING ALL CLIXIFIX® USERS 📣Need a little extra support from clixifix®?Support+ is designed for customer care teams who...
08/06/2026

CALLING ALL CLIXIFIX® USERS 📣

Need a little extra support from clixifix®?

Support+ is designed for customer care teams who want more hands-on help, whether that’s getting new starters up to speed, refreshing team knowledge, supporting admin tasks, or helping contractors and clients make better use of the portal.

It gives your team access to additional training, practical guidance and extra capacity when you need it most, helping you stay confident, consistent and in control. With Support+, your team can unlock:

✅ User Training
✅ Admin Support
✅ Stakeholder Training
✅ Demo Environment
✅ Holiday Shutdown Support

All alongside the support you already receive from your Dedicated Account Manager and the clixifix® Support Team.

Already using clixifix® and want to find out more?
👉Speak to your Account Manager or contact the clixifix® team.

We’re delighted to welcome Lewis Hunter to the clixifix® team as our newest Sales Development Representative 🎉With exper...
05/06/2026

We’re delighted to welcome Lewis Hunter to the clixifix® team as our newest Sales Development Representative 🎉

With experience across both Sales and Customer Success, Lewis brings a great understanding of customer relationships and what it takes to support people through the early stages of their journey with clixifix®.

He’s already settled in brilliantly, bringing plenty of energy and curiosity, we love the fresh perspective that he’s bringing to the team!

Excited to have him on board and looking forward to what we’ll achieve together.

Still managing defects through spreadsheets, shared inboxes and manual updates?For housebuilders, aftercare can quickly ...
04/06/2026

Still managing defects through spreadsheets, shared inboxes and manual updates?

For housebuilders, aftercare can quickly become difficult to manage without the right systems in place. Missed updates, unclear ownership and disconnected communication can all lead to delays, added admin and a poor experience for homeowners.

clixifix® is purpose-built defect management software designed specifically for housebuilders, helping customer care teams centralise defect reporting, improve contractor collaboration and gain clearer visibility across every stage of the aftercare process.

With real-time updates, audit trails, contractor portals, automated notifications and powerful reporting, clixifix® helps teams resolve issues faster, stay in control and deliver a more efficient customer care experience.

Ready to see how it could work for your team?

Book a demo today and discover how clixifix® can simplify customer care for your developments: https://eu1.hubs.ly/H0vTNwT0

01/06/2026

clixifix® Monthly Mix | May Edition

Another month packed with milestones, celebrations, and customer anniversaries across the clixifix® team and community…

⭐Cameron Shaw, Product Manager, 1 year with clixifix®
⭐Nadine Dack, Head of Sales, 9 years with clixifix®
💍Huge congratulations to (the new!) Christina Renn and her partner Louis on their wedding this month!

And a big thank you to our customers celebrating milestone anniversaries with us:
🏘️3 Years: Denbury Homes, Beechcroft Developments
🏘️5 Years: KAM Design

From team milestones to long-standing customer partnerships, it’s always great to take a moment to celebrate the people behind clixifix®.

Thank you to everyone who continues to be part of the journey!

How quickly can aftercare transformation really happen?For many housebuilders, moving away from shared inboxes, spreadsh...
26/05/2026

How quickly can aftercare transformation really happen?

For many housebuilders, moving away from shared inboxes, spreadsheets, and manual defect tracking can feel like a major operational shift, and one of the biggest questions is always, how quickly will we see value? For Esquire Developments, the answer was clear.

Just six months after implementing clixifix®, they had already centralised defect management, improved reporting and visibility, strengthened contractor accountability, and created a clearer customer care journey for homeowners.

Early success does not have to take years. Sometimes, six months is enough to completely change the way aftercare works.

Esquire’s experience shows what early success can look like, and what other housebuilders can take from making the move to a more structured aftercare process.

If you are looking to create the same clarity, control, and accountability in your own aftercare process, this is well worth a read. Read more and see what early success could look like for your business: https://eu1.hubs.ly/H0vzqQc0

Customer Care teams, this one’s for you!Welcome to Spot the Defect. We’ve created a little Fun Friday challenge for the ...
22/05/2026

Customer Care teams, this one’s for you!

Welcome to Spot the Defect.

We’ve created a little Fun Friday challenge for the aftercare professionals out there. This room is packed with defects, some obvious and some a little harder to spot.

🧐But not everything is quite what it seems…

Let us know how many you can find, bonus points if you can name each one correctly. Good luck 🔎

Calling clixifix® users!We’ve been working on something exciting behind the scenes, so if a Blue Letter lands on your de...
19/05/2026

Calling clixifix® users!

We’ve been working on something exciting behind the scenes, so if a Blue Letter lands on your desk over the next few days, keep an eye out…

Inside is a little something we think customer care teams are going to want to see.

If you’re not one of the lucky few this time, get in touch! We’ve got plenty more campaigns, updates and surprises coming your way very soon.

Bringing customer care into the spotlight…Yesterday we had the pleasure of being on site with the team at Norse Homes al...
15/05/2026

Bringing customer care into the spotlight…

Yesterday we had the pleasure of being on site with the team at Norse Homes alongside Ithica’s Matt McGough, capturing some great content that we’re looking forward to sharing soon.

A big thank you to the Norse Homes team for having us and for giving us a behind-the-scenes look at how they deliver customer care day to day. It was brilliant to spend time with the team, hear more about their approach, and capture some really insightful conversations along the way.

There’s something very exciting on the way, keep your
eyes peeled 👀

Address

Evolve Business Centre
Houghton Le Spring
DH45QY

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 4pm

Telephone

+441915007924

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