12/07/2022
Citizens Advice has seen more than 70,000 cases related to energy issues between January and March 2022 - a 63% increase on the same period the previous year.
For energy companies struggling to get customer service right, it's not easy. The talent isn't readily available, and customer behaviours have changed.
When it comes to engaging with customers on billing matters, one of the best ways to do this is to allow a two-way dialogue with customers from a mobile app. , implemented through 's digital payments platform, creates a new way for energy companies to engage with bill payers to overcome the long call in queues and save money on reconciliation too.
Read our latest case story here... https://answerpay.uk/onebanks-press-release/
https://www.bbc.co.uk/news/business-62008383
Standards have "plummeted" since last year when many firms went bust, Citizens Advice says.