07/09/2026
A pattern we keep seeing when we take on a new client.
Somebody in the business is re-explaining the whole company to an AI tool every morning. Pricing, customers, what was agreed at the last review. Typed out again, slightly differently, by whoever happens to be doing the job that day.
It is invisible work. It never appears on anyone's timesheet and it quietly caps what the tool can ever do, because you cannot build on something that forgets you overnight.
The fix is not a better subscription. It is writing the context down once, in a place the system reads before it starts. It is the least interesting hour of any engagement we run, and it changes the output more than anything else we do that month.
Jonny is unpacking the whole thing at Leeds Digital Festival, 8am on Monday 21 September at the NatWest Accelerator. Free.
Interested to hear whether this rings true for anyone running a small team.