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Tech on Toast, London (2026)

21/04/2026

Operators this one’s for you 💜

You’re running services, fixing problems on the fly, and still finding time to show up, share ideas, and help others figure their tech out. That doesn’t go unnoticed. And now, it doesn’t go unrewarded either.

Introducing ✨The Regulars✨

A simple idea. If you give your time to the community, we give something back.

Join us at an event. Jump on a podcast. Recommend a mate who’s struggling with their tech stack. Share what’s actually working in your venue. It all counts. And it adds up.

🏆 Attend, refer, or share your tech stack and start earning points as you go. The more you get involved, the more you’ll get back.

From vouchers you’ll actually use to experiences on us, gigs, sport, and dinners.

You’re already doing the hard part… you may as well get something back for it.

👇 Get yourself signed up. Link in bio.

21/04/2026

🎉 We’re excited to welcome .official to the Marketplace as a Tech Approved Partner!

storekit is a direct omnichannel ordering system built for ambitious hospitality operators across the UK and Europe. From delivery and click and collect to seamless dine-in experiences, it gets restaurants online in minutes without unnecessary complexity.

Built for modern service, storekit enables flexible dine-in workflows including QR order and pay, pay at table, and hybrid solutions. Removing non-value-add touchpoints and streamlining operations, it helps reduce labour costs while freeing up staff to focus on the guest experience.

Operators can take full control of online ordering, accepting direct delivery and pickup orders without marketplace commissions. Use your own drivers or tap into integrated fleets like Uber and Stuart, while smart capacity management keeps kitchens running smoothly during peak times.

With fully bespoke branding, built-in loyalty and CRM, and a streamlined ordering journey, storekit helps operators drive repeat business and build stronger direct relationships with their customers.

👉 Discover storekit now on the Marketplace. Link in bio.

TechonToast storekit

15/04/2026

He built a fully integrated commerce system before Shopify was even a thing.
Got invited onto the eBay Enterprise advisory board.
Then got kicked off after freezing on stage in Vegas.

That’s Roger Wade.

Fired three times before 22.
Built one of the UK’s original streetwear brands.
Then went on to create BOXPARK, the world’s first pop-up mall.

This episode is a slight shift from our usual tech conversations, but it might be one of the most important we’ve done. Because behind all the AI, platforms, and integrations we talk about, this is what actually drives success:

👉 Building something people genuinely want
👉 Scaling it in the real world
👉 Knowing when (and how) to exit

A few things that stuck with me:

• Physical retail converts at ~10% vs 1–2% online
• “Profit is sanity, turnover is vanity”
• Raising money doesn’t mean you’ve made it
• If you’re not special to your customer, you don’t exist

What’s interesting is that he doesn’t see himself as a tech founder. But he built tech before most people realised they needed it.

And that’s the point.

Tech is the enabler, not the strategy.

If you’re building in hospitality, retail, or any consumer space, there’s a lot in here on how to build, scale, and eventually exit a brand properly.

Curious, are we leaning too hard on tech and forgetting what actually makes businesses work?

08/04/2026

Most operators still treat connectivity like WiFi. Install it, hope it works, and only think about it when it breaks.

The reality is it is now one of the most important lines in your P&L.

Chris spoke with Liz McKinnon from Sky Business and Jatin Chandwani from Yum! Brands about why connectivity is no longer background infrastructure. It is the backbone of your operation.

When up to 60% of revenue comes through kiosks, apps, and delivery, any drop in connectivity means lost sales.

We are moving from reacting to yesterday’s data to making real time decisions during the shift, powered by AI. Operators getting this right are already seeing 10 to 20% improvements.

But none of this works without clean data and proper consent. GDPR is not a blocker. It is the foundation for trust.

Guest WiFi is also hugely underused. It is not just a nice extra, it is a real growth channel.

The shift is simple. Stop thinking in point solutions and start thinking in connected ecosystems.

If you are not reviewing connectivity like labour or food cost, you are already behind.

Link in bio.

02/04/2026

Bitesize is taking over the podcast this week, and we’re showing how to actually turn guest feedback into action.

In this week’s episode, we’re joined by Jon Horsfield (Cinchio Solutions) and Jamie Flaherty (Tatvam Analytics), to tackle a challenge every operator knows too well.

👉 “We know what guests are saying, but we don’t act on it.”

If you’re collecting reviews but not turning them into action, you’re missing valuable insight and revenue.

Tatvam Analytics (A Cinchio Solutions product) brings all your guest feedback into one place and turns it into insights your teams can act on, so you can understand how guests feel, what’s driving their experience, and where friction is showing up across the journey.

Here’s a glimpse of what we get into:
🧠 Why most feedback never gets used properly.
🧠 How faster insight changes operations overnight.
🧠 Where the real gold sits in your data.

Find our approved partner Cinchio Solutions on the Tech on Toast marketplace.

Catch the Bitesize episode now on YouTube and learn how to turn guest feedback into faster decisions, better operations, and stronger reviews.

Restaurants Operations

30/03/2026

🎉 We’re here!

If you’re at Hospitality Tech360 this week, come say hi 👋

Tech On Toast — Stand S3466
📍Excel London

See you there 🙌

25/03/2026

🚀 New Episode

In our latest episode, Chris Fletcher sits down with Yaro Tsyhanenko, founder of Pickpad, to unpack one of hospitality’s most overlooked and chaotic problems. The pickup area.

Yaro’s journey is anything but ordinary.
From building a delivery marketplace across 15 cities in Ukraine, to relocating after the outbreak of war, to studying entrepreneurship in the US, to now building a fast growing UK startup.

💡 The problem
Up to 15% of QSR orders are inaccurate and restaurants have almost no visibility over what is actually happening at the pickup shelf.

🔧 The solution is Pickpad
A modular system using weight sensors and machine learning to track orders in real time, integrating seamlessly with POS, KDS and online ordering platforms.

No capex
Live in under an hour
From £9 per month

We also dive into
• The ARC framework, Accurate, Ready, Completed
• Why Yaro spent hours in restaurants with a stopwatch
• Integrations with Square, Olo, Toast and Oracle
• Coverage from TechCrunch and Forbes and a CES AI Award win
• The future of AI, smart glasses and zero friction ordering

🎯 Yaro’s advice to founders. Get out of your head and talk to your customers.

🎧 Listen now

18/03/2026

🎙️ New podcast episode with Bizimply, the workforce management platform powering 1,300+ hospitality businesses across the UK & Ireland.

CEO Conor S. and CPTO Emily Kane share how they’re rethinking HR for hospitality, from smarter scheduling to the real role of AI (hint: it all starts with clean data).

💬 “Technology should allow people to do what they’re really good at.”

If you’re in hospitality, this one’s worth a listen.

🎧 Out now, let us know your takeaway 💭

17/03/2026

Less than 2 weeks to go. 🎉

Tech On Toast is an official partner of Hospitality Tech360, from Montgomery Group, part of Food, Drink & Hospitality Week at Excel London.

🗓️ 30 March – 1 April 2026

Chris Fletcher will be hosting panels across all three days, diving into the real challenges and opportunities in hospitality tech. Definitely one to catch if you’re there.

If you haven’t already got your ticket for the show, register with the link in bio.

🎤 30 March 2026 | 2:00 – 2:30 pm | People & HR Stream Scaling from 5 Sites to 300: A blueprint for leadership, culture, and sustainable growth with: Gina Knight & Rebekah Galligan

🎤 31 March 2026 | 2:00 – 2:30 pm | Leadership Stream From generative to agentic: The next leap in hospitality AI with: Florian Montag, Matthew Bell & William Connors

🎤 31 March 2026 | 2:45 – 3:15 pm | Leadership Stream Bespoke vs. off-the-shelf: Cracking the code of hospitality tech integration with: David Broom, Kieron Williams & Ross Pyres

🎤 1 April 2026 | 1:15–1:45 pm | Leadership Stream AI forecasting: Promise vs. reality. A C-suite blueprint for strategy and decision-making with: Brendan Kelly, Jon Green & Tommy Giraux

You’ll find Tech On Toast at Stand S3466. Come and say hello.

We cannot wait. See you on the floor. 🙌

13/03/2026

🎉 We’re excited to welcome Wolverton Solutions Limited to the Marketplace as a Tech Approved Partner!

Wolverton Solutions helps hospitality operators keep technology simple, secure, and service-ready. Their fully managed IT support is built specifically for pubs, restaurants, hotels, and multi-site groups, covering networks, Wi-Fi, EPOS, payments, back-office systems, and cloud infrastructure.

With proactive 24/7 monitoring, Wolverton identifies and resolves issues before they disrupt service. Their team strengthens cybersecurity, manages updates and backups, and ensures systems stay reliable across every site.

What sets Wolverton apart is their partnership approach. More than just an IT support desk, they work closely with operators to reduce downtime, protect revenue, and build a technology stack that supports long-term growth.

👉 Discover Wolverton Solutions now on the Marketplace.

TechonToast

11/03/2026

🎤 How is it already a month since Weareservice 2026 at BrewDog Waterloo?

The final panel recording from the event is now available to listen to on the Tech on Toast podcast.

Our People Panel brought together four leaders shaping people strategy across hospitality to explore one of the industry’s biggest challenges.

💬 Are hospitality businesses managing people as humans or simply as headcount?

Hosted by Trudi Parr, the panel featured Karen Bosher, Hayley Connor, and Lucy Craig, sharing honest insights on retention, leadership development, workforce design, and the role technology will play in the future of hospitality.

As the industry marks International Women’s Day this week, it feels like a fitting moment to share a conversation led by four women helping shape the future of hospitality leadership.

Some standout insights from the discussion:
👉 The first 90 days are where trust and retention are won or lost
👉 Retention is often a workforce design challenge, not simply a people problem
👉 Real-time labour management may improve productivity metrics, but it can erode trust and income certainty for teams
👉 The businesses that succeed long term will be those that invest in leadership development as much as recruitment

And one question that resonated across the room:

“Who talks about you beautifully when you’re not in the room?”

🎧 Listen to the full episode now.

Tech on Toast

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