2way

We believe that meaningful conversations require comfortable circumstances.

Statistics confirm that written communication is the most convenient and intuitive for most people.

17/06/2021

That how the products of top brands would look if they had not changed their first logo until today. We couldn't resist showing you how the 2way app has changed in a year! 💥

Created: Thomas J. Stevens

10/06/2021

Have you ever use the excuse ‘I didn’t notice it ring/vibrate’ as a reason for avoiding your call? Around 63% of people do so. That's how we became text generation.📱
Of course, we are joking! Soon, we will publish the material that will explain exactly how did it happen. There will be marvelous speakers, it will be real LiveChat. Stay tuned!🔊

26/05/2021

Waiting for you, I've been waiting so long for you.... then I gave up...
If we could write a song about customer support's app it would be long, and it ends badly.😫

If the company ask the customer to download the app to communicate with the company..., well... Do you hate the customers!? 😰

😡 Over 90% of us get frustrated when a business requires an app download to communicate. Make it as simple as possible. The user experience is crucial to make the customer come back. What is more, they need support right here, right now.

20/05/2021

86% of small business owners who utilize text messaging say texting offers higher engagement than email communication. Why do so❓

📱 The answer is simple- people say that they are checking, sending, and answering text messages is the activity that they’re most engaged with on their phones throughout the day.

📱 Thus, SMS campaigns vastly increase the likelihood your marketing efforts will be seen. Not only that, text message marketing is permission-based, so consumers opt into campaigns, allowing them to make a significant jump down the sales funnel.

📱 But also they could start the conversation with you as the company.

❗️ Remember that nowadays people prefer to have contact with people, not chatbots.

12/05/2021

Those SMS facts showcase how effective this form of advertising and communication can be. 😎

📱 Looking to reach a younger audience with your message. There is no better channel, 42% of Millennials check their text messages 10 or more times per day on average.
📱 Millennials aren’t the only ones who are phone-obsessed – consumers over 60 check their phones three or more times per hour.
📱 Does it matter to customers who (or what) is on the other side of the SMS message? Maybe. 74% of consumers said they still prefer to get help from a human rather than interacting solely with a chatbot.

05/05/2021

According to McKinsey “Like almost all functions in essentially every sector, the shift to remote selling was born of necessity, as lockdowns, shelter-in-place orders, and quarantines forced people to stay at home. Not surprisingly, the trend of switching to phone is more pronounced in some sectors than in others: in technology, media, and telecoms, it is nearly 100 percent.”

The trend will develop as we noticed that meeting face to face is not always essential. The lockdown caused that many of us are inseparable from our phones. Dropping the text message to our customer is not a bad idea.

14/04/2021

The respondents indicate an increase in the number of SMS received with commercial information. 👇🏻

📱 The interest in such a form of communication from brands and stores is constantly growing. Nevertheless, more than 30% of respondents agree that it should not be more often than a few times a week.

📱 The majority of respondents declare that they could visit an online or stationery store after receiving an SMS from a specific brand.

📱 Most attractive in the opinion of the respondents is information about promotions, discounts and favorable offers.

08/04/2021

We are extremely happy when you share with us your opinion about 2way.app. Why is it important? You could check below👇🏻👇🏻

Top performing companies understand an important role that customer feedback plays in business.

They consistently listen to the voice of their clients. Not only they search for opinions their clients publish on social media and reviews they provide on websites designed for gathering feedback, but they also deliberately ask for feedback using distinct kinds of surveys.

If you want to stay ahead of the competition you should never stop listening to customer feedback whether it is positive or negative, prompted or unprompted.

Why the customer's opinion is so important?
📱 Helps improve products and services;
📱 Helps you measure customer satisfaction;
📱 Shows you value their opinions;
📱 Helps you create the best customer experience;
📱 Helps to improve customer retention;
📱 The reliable source for information to other consumers;
📱 Gives you data that helps to take business decisions.

01/04/2021

Following our customer's needs, we gave up SMS service for Pigeon post! No worries, we ensure additional benefits for our employees such as a bird-friendly office and insurance from predators.

Our service:
🐦 Next flight out service to more than 220 countries and territories;
🐦 Door-to-door service, 24 hours a day, 7 days a week, 365 days a year;
🐦 Proactive tracking and monitoring from pickup through delivery;
🐦 Web Order Entry option that allows a real-time, first-flight-in-delivery solution;
🐦 Web tracking and reporting capabilities;
🐦 Pickup normally within 60 minutes of an order [Please keep our pigeons away from windows].

Interested? Contact us: [email protected]

29/03/2021

Account suspended? Want to build a social media platform? Don't bother yourself! 2way for heroes give you the chance to build your community with no risk to lose it. 🙋

How is it working?

📱 The base will be resistant to hackers. You decide who and how often sees your posts;
📱 No algorithms;
📱 Direct contact channel;
📱 Contact database for your exclusive use;
📱 No clickbait and ranges.

Interested? Contact us via text message +48 787 023 333 or e-mail: [email protected] ✉️

24/03/2021

The Weeknd claimed that he feels it coming... We also feel the same. The next superhero will shortly join our squad.🦸 Stay tuned, because it's coming...💥

17/03/2021

Following the results of our report, we would like to educate you on how import is customer experience while contacting your company.
What customers expect from support agents and companies?

📱 First speed of response and resolution, but also the friendliness of the agent.

📱 Customers expect to be able to contact the same customer service representative on any channel.

📱 What are obstacles that agent faces? Service agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple applications.

Address

London
HA47AE

Website

https://2way.app/

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