Poly AI

Poly AI Next-generation conversational AI for unbeatable customer service automation.

🏥 Healthcare support should be effortless. But too often, patients are stuck on hold, struggling with clunky systems, or...
17/02/2025

🏥 Healthcare support should be effortless. But too often, patients are stuck on hold, struggling with clunky systems, or repeating themselves just to get the help they need.

Why? Because traditional phone systems weren’t built for patient experience.

When scheduling an appointment, refilling a prescription, or handling a sensitive situation, every conversation matters.

A supportive, empathetic experience can make all the difference.

At HIMSS25, our team will be showing how voice AI is transforming patient interactions—providing personalized, compassionate support throughout the care journey.

Going to HIMSS25? Come see us at booth #4718 🤝 https://bit.ly/4hDWtD3

🔮 The future of CX: What’s changing in 2025?Customer expectations are evolving. AI is playing a bigger role. And CX lead...
16/02/2025

🔮 The future of CX: What’s changing in 2025?

Customer expectations are evolving. AI is playing a bigger role. And CX leaders are adapting fast.

On our latest episode of Deep Learning with PolyAI, we break down findings from two major surveys on customer experience and contact center leadership. We covered everything from the shifting role of CX leaders to how agents really feel about automation.

Key insights include:

💡 CX leaders are becoming more strategic and tech-focused
💡 Consumers are more open to AI-driven interactions than ever
💡 Contact center agents have mixed feelings about automation - some see opportunity, others worry about disruption

Curious about what’s ahead? Tune into the full episode here: https://www.youtube.com/watch?v=Q7YcYdVECWo&t=267s

14/02/2025

✋ Interruptions are a natural part of conversation.

Some interruptions are useful. If somebody offers you a drink, they may go on to list ‘tea, coffee, water, juice, beer…’ If you don’t want a drink or you want one that’s already been listed, it's easier for both parties if you just interrupt.

Other interruptions are less useful, making conversations harder than they need to be.

When it comes to allowing customers to interrupt AI agents, there’s no hard and fast rule. That’s why we created the customer barge-in feature.

With customer barge-in, you can decide whether customers should be able to interrupt your AI agent, or not, depending on what makes most sense for your particular use case.

When implemented securely, AI can enhance the patient experience, improve outcomes, and reduce costs while providing str...
14/02/2025

When implemented securely, AI can enhance the patient experience, improve outcomes, and reduce costs while providing strategic advantages for healthcare providers.

Join PolyAI's Nicole Raynor, Jenn Cunningham, and Lauren Sullivan, Chief Information Officer at Howard Brown Health, for our upcoming webinar to learn:

🤝 How to build patient trust using voice AI agents
💬 Which use cases are perfect for voice AI in healthcare
🤔 What factors to consider when evaluating AI vendors
✅ How to deploy voice AI solutions for improved patient experience

🗓️ February 27th
⏱️ 1:00 PM CST

Save your spot: https://bit.ly/4jVcJBe

13/02/2025

🔐 How do you safeguard generative AI?

Generative AI is making headlines, and while it’s unlocking new possibilities, it also introduces new risks. From hallucinations to data breaches, deploying AI in customer interactions requires strong safeguards.

With the right guardrails in place, generative AI can enhance your contact center while maintaining trust and security.

Our latest guide outlines proven techniques for mitigating risks like hallucinations, data breaches, and prompt injections while maintaining trust and security.

Get your copy: https://bit.ly/42O7U6K

🤨 How do CX leaders really feel about AI, and do contact center agents feel the same way?Damien sits down with Kylie Whi...
12/02/2025

🤨 How do CX leaders really feel about AI, and do contact center agents feel the same way?

Damien sits down with Kylie Whitehead, Senior Director of Brand at PolyAI, to unpack insights from two major surveys on customer experience trends and contact center leadership.

Tune in and find out more about:

📊 The evolving role of CX leaders and their outlook on AI
🤖 How contact center agents actually feel about automation
🔮 What the future holds for AI-driven customer interactions

Don’t miss this conversation. Listen now: https://bit.ly/4gGUTz0

12/02/2025

The line between customer service and CX is blurring.

In our AI in customer service trends report 2025, we found that:

📈 75% of contact center leaders see themselves in a CX leadership role within five years.

📊 12% of CX leaders believe their role will evolve into Head of AI.

This signals a shift: AI is becoming a core part of CX leadership. As automation and AI optimize customer journeys, CX leaders are seeing the opportunity to own AI strategy in their organizations.

For insights from 100 CX and contact center leaders, get our latest report: https://bit.ly/4gBwgE4

🏥 Whether scheduling an appointment, refilling a prescription, or handling a sensitive situation, empathetic conversatio...
11/02/2025

🏥 Whether scheduling an appointment, refilling a prescription, or handling a sensitive situation, empathetic conversations create a more supportive experience that helps navigate healthcare support.

PolyAI will be at HIMSS25 next month, where our team will be ready to show you how voice AI is transforming patient interactions by providing empathetic, personalized support throughout the care journey.

🤝 If you're going to HIMMS25 next month, come and see us.

Most contact centers agree they don’t have enough people to answer every phone call within their SLAs 😫.Agents are under...
06/02/2025

Most contact centers agree they don’t have enough people to answer every phone call within their SLAs 😫.

Agents are under significant pressure to handle large numbers of calls quickly. In the meantime, your customers continue to be put on hold.

There is a way to cut call wait times and keep your customers and agents happy 🙌

Watch our webinar on-demand for a step-by-step approach to improving customer engagement and reducing call abandonment.

Save your spot: https://bit.ly/3VNZoQP

Day one of the PolyAI Las Vegas offsite is off to an insightful start 🙌!Emily Walsh, PolyAI board member and lead invest...
04/02/2025

Day one of the PolyAI Las Vegas offsite is off to an insightful start 🙌!

Emily Walsh, PolyAI board member and lead investor at Georgian, joined Michelle Schroeder to discuss her career path and the in-depth research behind investment decisions, including how she balances data with qualitative insights and intuition.

PolyAI in the wild 👀The world's most lifelike AI agents have hit Las Vegas 🙌
04/02/2025

PolyAI in the wild 👀

The world's most lifelike AI agents have hit Las Vegas 🙌

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