11/05/2023
This post was tailored-made by our team for our dearest customers who remain skeptical about the integration of technology in the hospitality industry.
Hotels around the world are increasingly turning to artificial intelligence (AI) to improve their guest services. One way in which AI is being implemented is through the use of chatbots, which can provide quick and personalized responses to guest inquiries. Here are some examples of hotels that have developed AI-powered chatbots:
•Hilton has developed an AI-powered chatbot called "Connie".
•Hyatt has implemented an AI-powered chatbot called "Hyatt Messenger".
•Four Seasons has developed an AI-powered chatbot called "Four Seasons Chat".Rosewood Hotels and Resorts has implemented an AI-powered chatbot called "Rose".
•InterContinental Hotels Group (IHG) has developed an AI-powered chatbot called "IHG Chatbot".
These chatbots can answer guests' questions about hotel services, provide recommendations for local attractions, help with room service requests, and even make restaurant reservations. In addition to improving guest services, chatbots can also help hotels collect valuable data about their guests. By analyzing guest interactions with chatbots, hotels can gain insights into guest preferences and behaviors, allowing them to tailor their services and marketing efforts to better meet guests' needs.
According to a report by McKinsey & Company, AI has the potential to reduce costs in the hotel industry by up to 15% in 2023. According to a report by Marketsand Markets, the global AI in hospitality market size was valued at USD 1.46 billion in 2020 and is expected to reach USD 4.21 billion by 2026, growing at a CAGR of 19.7% during the forecast period of 2021-2026. called "IHG Chatbot".
To stay ahead of the competition, get involved in this thrilling technology.