06/08/2026
Most IT support contracts promise a response time in the small print. Far fewer actually guarantee it, and fewer still attach a real consequence when that promise is broken.
Our new blog looks at what separates a genuine SLA from a number in a brochure — and why we built ours around a 15-minute Priority 1 guarantee, 60 minutes for Priority 2, with a money-back promise if we miss it.
Read it here: https://www.swiftdigitalitsupport.co.uk/blog/why-so-few-it-support-providers-guarantee-response-times/116