Geckoboard

21/01/2025

Looking to find a way to boost agent engagement with your Zendesk KPIs? Have you tried dashboards?

Three Geckoboard + Zendesk features that will help to focus your team on their metrics:

1️⃣ Agent Status Metrics: Sharing data on agent statuses empowers the team to manage their time more effectively around their workload. If there's a large queue building and everyone is on calls, it's not the right time to take a break.

2️⃣ Agent Leaderboards: A little friendly competition can go a long way. Use leaderboards to motivate agents around certain KPIs such as Number of Tickets Solved.

3️⃣ Agent Avatars: A simple but effective tactic. Including your agents' faces on your dashboard can grab attention and serve as a powerful motivator, especially when used in leaderboards.

Make your dashboards visible in places where your team spends the most time — on a TV screen, in Slack, or even embedded in tools like Notion. This makes sure data is easily accessible and consistently in view.

14/01/2025

Not every contact center is able to boast a consistent 95-100% CSAT score. It’s even rarer in retail, where the Zendesk industry benchmark is 88%.

So what is the secret to Selective Marketplace’s success?

Head of Customer Experience, Patricia Limb, shared how they’ve created an environment where agents feel empowered and customers are given the quality time they need.

🔑 Key takeaway: Prioritize customer effort and create a supportive environment for agents, and the results will speak for themselves.

Using live data dashboards gives Patricia Limb's contact center team at Selective Marketplace the transparency and autonomy they need to handle workload and maintain high quality service.

13/01/2025

Don’t miss the chance to join Ben from Geckoboard (VP of Product) and Declan from Intercom (VP of Customer Support) in this very topical webinar…
This Wednesday, 15th January.
👉 Register Now: https://buff.ly/3Pu9eUh

09/01/2025

As AI becomes the norm in Customer Support, it’s time to rethink how we track performance and make data-driven decisions. 📊

Join Intercom and our very own Ben (VP of Product) in this webinar discussing how Customer Support metrics fit into the world of AI. They’ll be diving into:

🔹 The evolution of Customer Support metrics in the age of AI
🔹 Identifying what to measure and how
🔹 Best practices to operationalize your metrics to drive results

👉 Register Now: https://buff.ly/3Pu9eUh

08/01/2025

It’s the time of year when we’re hitting the ground running with new targets for the year / quarter / month.

But have your goals fallen prey to pitfalls? We’ve got an oldie (but a goldie) blog post that highlights six of the most common pitfalls.

Setting team goals? Avoid these common pitfalls to ensure your goals are clear and achievable. Make goal-setting a breeze!

05/06/2024

For many businesses, is a great place to track metrics because it’s an accessible, budget-friendly way to store data.📊

But even the most experienced teams can struggle with organizing and acting on data from Google Sheets.

Here are some tips and resources to help you end the spreadsheet struggle. Let’s get into it! 💪

💡 Tip #1: Automate data entry with templates and plugins.

Check out our free sales report template here: https://buff.ly/3yIJApI

📊 Tip #2: Create powerful KPI dashboards from your data.

See how in this video: https://buff.ly/458hj8h

📢 Tip #3: Keep key metrics visible and actionable for your team.

Here's how one Geckoboard customer used a TV dashboard to visualize their team's KPIs in real-time: https://buff.ly/48VJBD9

What's your biggest struggle when it comes to organizing and acting on data in Google Sheets? Let us know in the comments, and we'll share more tips or resources that might help!

A free sales report template you can use with Google Sheets. Also covered; what sales reporting is, how often you should be doing it, how to use our free template and how KPI dashboards can improve…

29/05/2024

Google Sheets is well-known for its sharing and collaboration features.

But when you need to share data while keeping other parts of the workbook private, it can get a little tricky - especially if you want users to have continuous real-time access to the data. 📊

In this blog, we explore three ways around this so you can share a limited selection of your spreadsheet data safely and professionally.

Click here to learn how. 👇

https://buff.ly/4dWczqj

We explore three methods you can use to share a limited selection of spreadsheet data with end users (including sharing a single tab).

22/05/2024

Setting up analytics and reporting systems can often be a headache, especially when dealing with real-time data. 🤕

In our latest blog, we explore how small to medium-sized businesses (and non-specialists) can make the most of real-time analytics, and we delve into the pros and cons of three different approaches:

✅ Using a data warehouse
✅ Using native reporting tools
✅ Using

Real-time analytics can be a game-changer for fast-paced businesses, allowing you to react quickly and make informed decisions on the fly. Check out our blog to learn more! 👇

https://buff.ly/4bIdvxb

We explore some of the ways small to medium-sized businesses (and non-specialists) can utilize real-time analytics.

15/05/2024

Even though is sometimes seen as an enterprise-level business challenge, it's a critical focus area for small to medium businesses (SMBs) – especially when it comes to data management.

🔍 But is your approach to data hurting your business? Discover the signs and practical solutions, including:

📊 Manual data input wasting time? Learn how to automate with ease.
📊Tired of conflicting data sources or metrics? Find out how to establish a single source of truth.
📊Feeling the effects of slow or broken feedback loops? Find tools to keep your teams in sync.
📊 Struggling with real-time visibility? Get tips to improve access to data and insights.

Don't let outdated data practices hold your business back. Read now to learn how to position your small business for continued, healthy growth.

https://buff.ly/44Fur4A

Four signs that poor data processes hurting your business's operational efficiency, plus solutions to streamline data, break silos, and maximize operations.

08/05/2024

Want to create KPI dashboards that display monday.com data but also real-time data from other sources such as Salesforce, Zendesk, and Shopify? Then you'll need an additional dashboard solution. 📊

In this video, Dale shows us, step-by-step, how to build a monday.com dashboard using Geckoboard.

Check it out by clicking the link below! 👇

monday.com users already have access to a fantastic dashboard tool within the product itself. However, if you want to create KPI dashboards that display mond...