04/06/2026
The real audience for a universal inbox is often not the specialist user.
It is the manager.
The budget holder.
The line manager.
The senior decision-maker.
They are not sitting in SAP all day. They are in meetings, on calls, in Teams chats, reviewing documents and making decisions.
So the question is not simply: “Where can they see all their work?”
The better question is: “How can the right work reach them at the right time?”
That is where Looply fits: bringing approvals and work items into Microsoft Teams, so managers can act in the flow of work.
Read the full article:
https://www.arch-global.com/teams-chat-as-a-universal-inbox/