18/06/2026
*Important Update from the ICO*
A new UK data law kicks in tomorrow (19th June), and most small businesses haven't heard about it.
From that date, every business, including sole traders needs a clear process for handling data protection complaints, separate from general customer complaints. You'll need to acknowledge a complaint within 30 days, investigate it, and tell the person the outcome.
The fix is small: add a line to your privacy policy, decide who owns it, write a short process, and keep a basic log.
Most businesses will never need it. Having one in place still matters, and it tells customers you take their data seriously.
Full ICO guidance: https://lnkd.in/efSWWuSX
Want help getting your privacy policy ready or any support with your website or SEO? Drop me a message.