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Gold Microsoft Dynamics 365 CE partner for R&D and SI services But did you know that 49% of CRMs fail because end-users fail to adopt them?

For over 16 years we have been focused on 3 key CRM project goals: delivering measurable business results, following a cost-effective approach, providing the highest quality standards. Over the course of these years, we've taken part in hundreds of projects from SMEs to blue-chip global companies. Our Services Include:
✔ Implementation: We’ll design, install, and configure your Microsoft Dynamics

365 and complete data migration, training, and coaching to get you started off on the right foot.
✔ Post-Implementation: After your MS Dynamics 365 has been implemented, your experience can be enhanced by taking advantage of our customization options, continuous upgrades and improvements, and bespoke Dynamics 365 extensions.
✔ Integration: We know your Microsoft Dynamics 365 must work seamlessly within all of the areas of your business. So if you have a different system that needs to be integrated with the Dynamics 365, we’re happy to help.
✔ Building Reports: We will build custom reports based on you CRM data.
✔ IT Partners Assistance: Add a new competency to your company: when a part of your project requires specialists in Microsoft Dynamics 365 you currently don't have. With us, you will get a full-fledged, highly experienced team that is ready to work for you and meet your needs.
✔ Adoption: If your business has or needs a CRM, chances are you need it to function. Our goal is to help you avoid this issue by help you track the use of your technology and make sure that all of your users are properly utilizing the technology.

★ We help you have both business success and peace of mind knowing that your CRM is doing what it’s supposed to do to earn money for your business

28/08/2026

Microsoft is changing how we follow updates for Dynamics 365, Power Platform, and Dataverse.

Starting in September 2026, these roadmaps will move to the AI at Work roadmap, bringing business apps, Microsoft 365, Copilot, and AI updates together in one place.

The biggest change? Microsoft is moving from twice-a-year Release Waves to continuous updates.

We think this makes sense as Microsoft’s ecosystem becomes more connected. It should also make it easier to see what’s coming and plan ahead.

Release Planner will retire by November 15, 2026.

Read more: https://surl.li/kyfrfv

Will continuous updates make it easier to keep up?

21/08/2026

Microsoft has introduced Shift Rotation Policies in Dynamics 365 Workforce Management.

The idea is pretty simple: supervisors define a shift rotation once, and the system automatically applies it across scheduling cycles.

For teams managing 24×7 support or large BPO operations, this could remove a lot of manual work with spreadsheets and constant schedule adjustments.

We think it’s a useful update because shift rotation is one of those operational tasks that can become surprisingly difficult to manage at scale.

Read more: https://surl.li/jovfno

Would this make scheduling easier for your team?

14/08/2026

Microsoft has added business process visualization to the Dynamics 365 Implementation Portal.

The update gives customers and partners access to the Microsoft Business Process Catalog directly during project profiling.

Teams can explore standard process diagrams, define what’s in or out of scope, and align business and technical stakeholders before moving to solution design and configuration.

We think this is a practical improvement. Having process context available at the beginning of an implementation can help teams avoid misunderstandings about scope and create a more consistent approach, especially for large or global projects.

Read more: https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2026/08/11/dynamics-365-implementation-portal-business-process-visualization/

The new capability is now generally available.

07/08/2026

Microsoft has made Governance in the Quality Management Agent for Dynamics 365 Customer Service generally available.

The new feature helps organizations review outbound emails—including AI-generated messages—and even check PDF and Word attachments against company policies before they're sent.

We see this as a timely addition. As AI becomes a bigger part of customer service, governance and compliance are becoming just as important as productivity. It's good to see Microsoft focusing not only on new AI capabilities but also on the safeguards that help organizations use them with confidence.

Read more: https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2026/08/05/governance-customer-service/

Do you think governance features like this will soon become the standard for AI-powered customer service?

31/07/2026

Microsoft has shared updated guidance for organizations using Dynamics NAV, Dynamics GP, and Dynamics SL. The message is simple: if you're considering a move to Dynamics 365 Business Central, it's worth starting the planning process now.

We think this is a sensible recommendation. ERP migrations are rarely quick, and starting early gives businesses more time to assess their systems, prepare users, and choose the right migration approach.

Read more: https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2026/07/28/explore-migration-options-for-microsoft-dynamics-nav-microsoft-dynamics-gp-and-microsoft-dynamics-sl-customers/

Are you already planning your migration, or are you waiting a little longer?

24/07/2026

Microsoft has introduced Model Context Protocol support for Dynamics 365 Sales.

We think this is one of the more interesting updates for the Dynamics 365 ecosystem. MCP allows AI agents to securely connect with trusted external tools and data sources, making it easier to extend Dynamics 365 Sales without building complex integrations or duplicating data.

It'll be interesting to watch how this ecosystem develops, especially with launch partners like ZoomInfo, Gong, Dun & Bradstreet, LeadIQ, Draup, Enlyft, and HG Insights already onboard.

Read more: https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2026/07/21/extending-agentic-microsoft-dynamics-365-sales-with-mcp/

What are your thoughts on Microsoft's approach to agentic AI?

17/07/2026

Microsoft has announced an expansion of scheduling capabilities in Dynamics 365 Field Service through a new integration with Solvares VISITOUR.

The new accelerator is designed for organizations with more complex scheduling needs, offering real-time route optimization and continuous schedule updates as new jobs, delays, or cancellations occur.

We think this is a good step toward making the Field Service ecosystem more flexible. Instead of relying on a single scheduling approach, businesses now have more options to choose the solution that best fits their operations.

Read more: https://surl.li/cdtfkz

Have you worked with complex scheduling in Dynamics 365 Field Service? Do you prefer native capabilities or specialized optimization tools?

13/07/2026

Microsoft just made Sales Agent and Service Agent in Microsoft 365 Copilot generally available, bringing them directly into Dynamics 365, Outlook, and Teams.

The idea is simple: less time spent digging through systems for context, more time actually talking to customers. Sales Agent pulls up account and deal info and drafts follow-ups; Service Agent summarizes cases and suggests next steps, right where people already work.

We think this is a solid move — the shift from "assistant that answers when asked" to "agent that surfaces what you need before you ask" is where CRM tools are clearly heading, and Microsoft baking it into tools people already use daily makes adoption a lot more realistic than yet another platform to learn.

Curious whether your team has started testing agentic features yet, or if you're still waiting to see how it plays out in practice?

Read more: https://surl.li/ltztoc

03/07/2026

Microsoft 365 and Dynamics 365 are now offering a more unified customer service experience with the general availability of Service Agent in Microsoft 365 Copilot.

We’re seeing a clear move from searching and switching between tools to working directly inside a single Copilot experience where context and actions come together. Service teams can now access case information, knowledge, and take actions like updates or drafting responses without leaving the conversation.

From our perspective, this is less about new AI features and more about reducing fragmentation in day-to-day service work. It points to a more connected workflow where context is always available and usable in real time.

Read more: https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2026/06/30/service-agent-general-availability/

It will be interesting to see how this changes service efficiency once it scales across organizations.

26/06/2026

Microsoft has announced the general availability of Workforce Engagement Management in Dynamics 365 Customer Service and Contact Center.

The new capabilities help organizations manage a combined workforce of people and AI agents — from planning and scheduling to real-time operations and service quality improvement.

What we find interesting is the shift from simply adopting AI tools to creating new ways of working with AI as part of everyday operations.

The question is: how will businesses balance human expertise with AI capabilities to deliver better customer experiences?

The AI-powered workplace is already becoming a reality.

Read more: https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/2026/06/22/workforce-engagement-management-dynamics-3/

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