CRMKnowledge

07/10/2024

🔑 Maximising Your CRM ROI Starts with Tracking the Right Metrics! 🔍

Are you getting the most out of your CRM system? From Customer Acquisition Costs to Customer Retention Rates, knowing which metrics to track is key to ensuring your CRM delivers real value. In our latest blog, we dive deep into the essential CRM metrics you should be monitoring—specifically within Microsoft Dynamics 365—to boost efficiency, enhance customer satisfaction, and drive revenue growth. 📈

👉 Read the full blog now to start optimising your CRM and unlocking its full potential!

https://crmknowledge.co.uk/blog/maximising-your-crm-roi-key-metrics-to-track

Get in touch today to see how we could support your business!
[email protected]

23/09/2024

🚀 Did you know that businesses using Microsoft Power Apps saved over 1 million hours in just three years? ⏳ Discover how low-code solutions can transform your operations!

Explore the key benefits, real-world applications, and how our Power Apps Foundation Plus training can empower your team. Read our latest blog now!

https://www.crmknowledge.co.uk/blog/business-benefits-of-power-apps

20/08/2024

At CRM Knowledge, we’re here to help you stay on top of your game by drawing attention to some of the exciting new features in Dynamics 365 Sales that you might have missed! These updates can significantly boost your sales processes and productivity.

🔍 In Our Latest Blog:
360-Degree View of accounts with AI-generated summaries.
Customised Lead Qualification for a seamless experience.
Manager Dashboards to enhance team coaching.
Copilot Email Assistance to elevate your sales pitch.
Efficient Email Summarisation with Copilot.
Advanced Grouping and Aggregating of opportunities.
AI-Powered Action Suggestions to work more efficiently.
Immersive Copilot Homepage for a streamlined experience.
Document Summarisation to save time and understand customer needs.

📅 Keep Track of These Updates:
Early Access features available in August
General Availability in October and November

🔗 Need support or strategies to leverage these features effectively? Explore our Sales Success services for expert guidance and tailored solutions.

https://crmknowledge.co.uk/blog/upcoming-features-in-d365-sales

13/08/2024

✨ Exciting news for Dynamics 365 users! We’ve rounded up 10 Must-Know Updates in Customer Insights that you need to check out. Some features are already available, others are in public preview, and a few are coming soon. Learn how these new capabilities can enhance your marketing strategy and drive better results. Dive into our latest blog post to stay ahead of the curve.

Explore 10 key updates in Dynamics 365 Customer Insights-Journeys, including new releases, features in public preview, and upcoming enhancements. Stay updated and optimize your CRM!

06/08/2024

Are you keeping up with the latest trends in customer service? 🌟

Discover how Microsoft Dynamics 365 Customer Service is evolving to meet the demands of today's customers!

📖 In our latest blog, we cover:
🤖 AI and Automation
🎯 Importance of Personalisation
🌐 Omni-Channel Engagement
🔗 Integration with Business Functions
🔒 Data Security and Privacy

Don't miss out on these insights! Optimise your customer service operations and stay competitive. 💪

Already using D365 Customer Service? Maximise your investment with our refresher and onboarding training! 📈 Ensure your team is up-to-date with all features and best practices. Contact us today to schedule your training!

https://crmknowledge.co.uk/blog/customer-service-trends-and-prediction

30/07/2024

🚀Do you want your team to gain the expertise needed for app development, so you no longer have to rely on external companies for custom solutions? Our Power Apps Foundation Plus program provides comprehensive training and ongoing support, empowering your team to build and manage powerful Microsoft Power Apps solutions in-house.

Discover how we helped AmcoGiffen streamline their processes and enhance their independence.

To find out more about the program visit

Explore how our Power Apps Foundation Plus program transformed AmcoGiffen's business. Discover their journey from initial consultation to successful app implementation and ongoing support with Microsoft Power Apps.

16/07/2024

🚀 Unlock the Power of a Virtual CRM Team! 🚀

Struggling with CRM management? Our Virtual CRM Team is here to transform your experience! Enjoy cost savings, priority service, expert support, and ongoing learning opportunities.

💼 Optimize your CRM strategy
💡 Stay ahead with continuous updates
📊 Benefit from tailored insights

Ready to revolutionize your CRM? Dive into our latest blog to discover how our subscription services can drive your business success! 🌟

https://crmknowledge.co.uk/blog/why-every-business-needs-a-virtual-crm-team

16/07/2024

🚀 Unlock the Power of a Virtual CRM Team! 🚀

Struggling with CRM management? Our Virtual CRM Team is here to transform your experience! Enjoy cost savings, priority service, expert support, and ongoing learning opportunities.

💼 Optimize your CRM strategy
💡 Stay ahead with continuous updates
📊 Benefit from tailored insights

Ready to revolutionize your CRM? Dive into our latest blog to discover how our subscription services can drive your business success! 🌟

Discover the benefits of our Virtual CRM Team subscription services. Gain cost-effective, expert CRM support with priority service, proactive account management, and continuous learning opportunities. Transform your CRM strategy and drive business success today.

02/07/2024

🚀 Announcing The 2024 Masterclass Series! 🚀 We're excited to launch our new D365 training modules starting this July!

Join us for:
📅 Customer Centric Processes on July 17th
📅 Effective View Management on July 24th
📅 Form Design Essentials on July 31st

Whether you need targeted learning, flexible options, or expert instructors, our Masterclass Series has you covered. Book your spot on Eventbrite tomorrow or arrange whole team training by emailing us. Let’s achieve CRM excellence together!

https://www.crmknowledge.co.uk/blog/2024-masterclass-training-series-for-d365

24/06/2024

🔍 Curious about the latest in digital marketing tools? Discover how ClickDimensions, Touchdown, and Customer Insights Journeys can change your strategy for the better! Our new blog dives deep into insights and practical tips to elevate your campaigns. Ready to unlock growth?
Get in touch today for a free 45 minute consultation to see what digital marketing could do for your business
https://crmknowledge.co.uk/blog/tools-and-strategies-for-digital-marketing

www.crmknowledge.co.uk/contact-us
[email protected]

18/06/2024

🔍 Struggling to maintain data accuracy in Dynamics 365? Our blog covers everything from data audits to advanced analytics in Dynamics 365 to make the most out of your CRM system! 📊✨

Discover actionable tips and tools to streamline your data management process today. Ready to optimise your CRM system? Contact us to learn how our tailored services can help! 💼🚀

https://crmknowledge.co.uk/blog/strategies-and-technologies-for-improving-data-management

[email protected]