Capsule CRM

Capsule CRM Capsule is the CRM that helps you make easy work of it.

03/09/2026

10 features every Capsule user needs to know about in 2026 🎯

Feature #7: Generated Links.

Stop leaving your CRM to hunt for email threads and client folders.

Generated Links connect a Capsule record to an external platform, and they adapt to whichever record you're on.

In this demo, one click from John's record opens every email exchanged with him, already filtered. Switch contacts and the same link pulls up theirs instead.

They work with cloud storage too. Link to SharePoint, OneDrive, or Google Drive and jump straight from a record to that contact's folder.

Quick access, no digging.

Stay tuned; 3 more features to come 👇

Many businesses invest in a CRM expecting it to give their team a complete picture.When your team is constantly asking f...
02/09/2026

Many businesses invest in a CRM expecting it to give their team a complete picture.

When your team is constantly asking for context, your CRM isn't doing enough.

The good news: there are simple ways to improve visibility and make sure your team has the information they need when they need it.

Swipe through to see the questions your CRM should already be answering.

Full guide in the comments 👇

01/09/2026

Only 18% of buyers trust salespeople.

In our latest webinar, Michael Hanson from Cosmic Growth explains why the best sellers have stopped trying to control buyers and started guiding them instead.

His advice? Stop taking. Start giving.

Salespeople ask for money, time and information. Buyers notice. The sellers who stand out are the ones offering something useful first, whether that's a blog post, a case study or a piece of content that helps a prospect do their job better.

Watch the clip below, then catch the full webinar with Michael and Andy Culligan for more on how sellers can think like marketers, including the two-line email that got a 40% reply rate.

Link in comments 👇️

Features can be copied. Processes can be copied. Relationships can't.Buyers walk into your first meeting already informe...
31/08/2026

Features can be copied. Processes can be copied. Relationships can't.

Buyers walk into your first meeting already informed. They've read your website, compared you to competitors, and asked their network about you.

What they haven't decided yet is whether they trust you. That's where deals are won.

Swipe through for 6 proven ways to build relationships that drive more sales, and find the full guide in the comments 👇

28/08/2026

How much do you actually know about the businesses in your CRM?

In our recent webinar, Product Manager Jade Say showed how Capsule's enrichment feature fills in the gaps for you. Point it at a contact's email address or website, and it pulls key information straight into the sidebar: industry, employee range, even the tech the company is using.

It works for individual contacts too. Pick the people you want to enrich, and Capsule builds out their profile automatically. No more capturing those details by hand.

Then comes the useful part: every piece of enriched data is filterable. Want a list of businesses over a certain annual revenue, or with a specific headcount? Head to People and Organizations, hit more filters, and it's a couple of clicks.

Watch the clip below, and find the full webinar in the comments 👇️

27/08/2026

10 features every Capsule user needs to know about in 2026 🎯

Feature #6: AI Content Assistant.

We've all sat staring at a blank email, knowing roughly what we want to say but not how to start.

Capsule's AI Content Assistant gets you past it. Pick your format and tone from a couple of dropdowns, type a short prompt, and it drafts the email for you. In this demo, "invitation to Manchester event in February" was all it took.

Happy with the draft? Insert it straight into your compose box, one click.

Here's the clever part: it uses Capsule's insert field tool to personalise automatically. Your contact's name goes in at the top, your name at the bottom, pulled straight from the record. So the draft isn't just fast, it's ready to send.

Stay tuned; 4 more features to come 👇

26/08/2026

This Women's Equality Day - an opportunity to celebrate female-owned businesses.

Elaine Gosden is the CEO of Blue Gnu Consulting. On an episode of Small Business Diaries, she explains why her best business relationships were never built at networking events.

It's not about turning up to another LinkedIn Local. It's picking up the phone to someone she worked with eight years ago and asking how they're doing. Long-term partnership over the sales exchange. Trust over transactions.

Watch the clip below, and catch the full conversation in the comments.

Tell us about a female-owned business that you love supporting 👇

For many reps, cold outreach yields fewer opportunities than they'd hoped. And with targets to hit, the pressure's on.Th...
25/08/2026

For many reps, cold outreach yields fewer opportunities than they'd hoped. And with targets to hit, the pressure's on.

The Lemlist integration for Capsule changes the math. Automated multichannel sequences, interest detection that flags your warmest leads, and Contacts and Opportunities created in Capsule automatically, based on triggers you choose.

Your reps focus on nurturing and converting. The admin takes care of itself.

Swipe through to see how it works, and find the full guide in the comments 👇️

Many businesses adopt a CRM in a rush, assume they know it all, and skip the training.Then they wonder why nobody uses i...
24/08/2026

Many businesses adopt a CRM in a rush, assume they know it all, and skip the training.

Then they wonder why nobody uses it.

An untrained team turns a CRM from a solution into a burden. The good news: some of the best CRM courses out there take less than two hours, and several are free.

Swipe through for our pick of the best, from quick introductions to full professional diplomas.

Full guide in the comments 👇️

Today is World Entrepreneurs' Day! It’s a time to celebrate the people who turn ideas into enterprises, the visionaries ...
21/08/2026

Today is World Entrepreneurs' Day!

It’s a time to celebrate the people who turn ideas into enterprises, the visionaries fueling innovation, creating jobs, and shaping economies around the world. People like Tom Stockton and Matt Squire, who founded Fuzzy Labs in 2019.

Two self-described nerds with deep AI expertise and zero business experience. They spotted the MLOps opportunity before generative AI took off, then had to learn the running-a-business part from scratch.

They took on sales training, built a structured pipeline, and started making decisions based on real metrics like time to close and average order value.

The result: revenue tripled. No external funding. A team of 14 experts and counting.

That's the courage, creativity, and resilience this day is all about.

To every founder building something from nothing, happy World Entrepreneurs' Day.

Read the Fuzzy Labs story; link in comments 👇

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