20/06/2018
New article by our CEO, Neil Jessop.
http://ow.ly/AHCU30kzVQX
Bob Lederer recently posted a video in which he asked whether mobile was the last hope for the MR Industry. Beneath this question was an acknowledgement that online surveys are in decline mostly because users don’t answer emails and can’t be bothered to type in custom URLs. These factors were compounded recently by the unrest caused by GDPR. We see this as a wake-up call to wean ourselves off a dependency on email to engage market research panels.
Emails bounce, fall into the dark pockets of spam folders and simply sit, unseen, in overcrowded inboxes competing with emails that demand less time investment than a survey. The growing time-lag between sending survey invitations and filling quotas alongside the widening gap between the number of invitations and the number of completions should speak for itself. However, it is our love affair with free and low-cost online surveys that is keeping us blinded to the reality that email has passed its sell-by date. But all is not lost. There are ways to re-invigorate MR studies, with or without breaking off the engagement with online surveys.
One problem with online surveys is in the nomenclature: we still largely perceive them as ‘online’ rather than ‘mobile web’ when the majority of our time online today is spent via mobile devices not PCs. Smartphones and tablets provide our window on the web and while emails are still accessible from mobile devices, they’re far less attractive than a short-sharp attention-grabbing SMS or App notification. The latter demand less investment. By nature, they’re shorter in length, easier to read and are more disposable. We don’t file text messages: we delete them.
Read the full article http://ow.ly/AHCU30kzVQX
Bob Lederer recently posted a video in which he asked whether mobile was the last hope for the MR Industry. Beneath this question was an acknowledgement that online surveys are in decline mostly because users don’t answer emails and can’t be bothered to type in custom URLs. These factors were co...