Active-Insight

Active-Insight Connecting people through insight
and memorable experiences.

Active Insight (Leisure-net Solutions) are the leading provider of Customer Insight, Business Intelligence and Consultation services to the cultural services, active Leisure and Health and Fitness Industries. Leisure-net work with leading industry organisations, local authorities and leisure and cultural trusts, as well as private sector operators and suppliers, helping them to understand their cu

stomers'​ and clients'​ needs and aspirations, and to deliver innovative service improvement initiatives. Over more than 10 years now Leisure-net has established a reputation for delivering innovative and cost effective research solutions, with actionable results, impacting on front line service and the bottom line. We aim to do this by establishing long term, enjoyable and open partnerships, working with like-minded organisations! active-net

Leisure-net are proud to organise active-net, a new approach to "buyer meets supplier"​ events, combining quality one-to-one meetings with a comprehensive seminar and networking programs. active-net is aimed at all operators and suppliers with a focus on the public sector whether it be Trusts, Local Authorities or Universities/Colleges.

92 NPS for active-net Padel! 🎾We’re really proud to share that active-net Padel achieved an incredible Net Promoter Scor...
27/05/2026

92 NPS for active-net Padel! 🎾

We’re really proud to share that active-net Padel achieved an incredible Net Promoter Score of 92.

A huge thank you to everyone who joined us, supported the event, took part in meetings, shared feedback and helped make the day such a success.

This score means so much to us because active-net is built around creating valuable connections, quality conversations and experiences that genuinely work for both operators and suppliers.

Thank you again to our active-net community 💜

Want to be part of the next one? Join us in Scotland

Find out more here: https://active-insight.org/events/active-net-scotland/

26/05/2026

Big News! We are exhibiting at Elevate this year for the very first time!

We will be showcasing our brand new Next Gen CI suite that takes data analysis and application to the next level.

We'll have more details coming very soon... but this is your prompt to get excited 😀

P.S. Julie Allen is in charge of this years stand... so expect plenty of purple cow moments, a stack full of KitKats and some very unique conversations starter games!

How does your team collect their feedback?In a world where we have so many communications channels open to us, it is eas...
21/05/2026

How does your team collect their feedback?

In a world where we have so many communications channels open to us, it is easy for feedback to be missed. With paper forms, comments books, verbal feedback, emails and more, the reality is that managing, collating and analysing the feedback can be time consuming and inaccurate. With any human process, mistakes can be made.

Then once the data is collated, it can be too late to act upon, or worse still, it sits in a file on a shelf not to be seen again.

Feedback Focus (part of our Engage platform) does the hard work for you. Utilising digital data collection methods, it allows your team to have full visibility, with real time data, displayed on your personalised dashboard for your full team to access.

Feedback Focus will become the essential customer experience platform by which you manage your business day to day, identify trends, drill down into the data and evaluate performance.

Take a look at https://active-insight.org/services/engage/ to learn more.

How do you manage your school holiday activity experiences?Although offered less frequently, it is just as important to ...
19/05/2026

How do you manage your school holiday activity experiences?

Although offered less frequently, it is just as important to measure the quality and experience of your school holiday activities in the same way that you monitor your day to day gym, group exercise and swim lessons experiences. Because, of cause the end result is that you want to deliver a high quality memorable experience, that results in a repeat booking.

Across our Enquire and Engage suite of tools, you can measure and monitor the full circle of feedback, from an efficient, effective and visible sales process to gathering actionable feedback during the activities, and afterwards with NPS.

Consistency, CX Management and Feedback = Promoters that will keep coming back time and time again!

Visit https://active-insight.org/services/ for more information

Operators go FREE at active-net Scotland 🙌Join us for a day of targeted networking, valuable conversations and new oppor...
18/05/2026

Operators go FREE at active-net Scotland 🙌

Join us for a day of targeted networking, valuable conversations and new opportunities across the sector.

Spaces are limited, so don’t miss your chance to be part of it.

Find out more 👇
https://active-insight.org/events/active-net-scotland/

This week is Mental Health Awareness Week, a campaign / cause that is incredibly important to Active Insight and the lei...
14/05/2026

This week is Mental Health Awareness Week, a campaign / cause that is incredibly important to Active Insight and the leisure sector, given the close relationship between physical activity and mental wellbeing.

Last year, we supported ukactive with an important study into the relationship between physical activity and mental health, specifically with a focus on the mental health of the UK’s workforce.

The report highlighted:

• Nearly three quarters (72%) of adults surveyed with a mental health condition say being physically active has helped them to stay well and be less likely to be off work.
• However, new research from ukactive, supported by Mind, shows just 16% of people with a mental health condition surveyed feel able to meet the recommended levels of physical activity (150 minutes a week).
• More than three in five (61%) say they would join a gym if it was offered as a benefit or at a discounted rate through their employer.

Read the full report at https://www.ukactive.com/news/72-of-people-with-mental-health-conditions-surveyed-say-exercise-helps-them-stay-in-work-yet-only-16-feel-able-to-meet-recommended-physical-activity-guidelines/

Great energy needs great refreshment 🎾⚡A big thank you to TENZING for providing samples to help refresh our guests at ac...
06/05/2026

Great energy needs great refreshment 🎾⚡

A big thank you to TENZING for providing samples to help refresh our guests at active-net Padel.

Taking place at Eastwood Hall on 13th May, active-net Padel brings operators and suppliers together for a day of insight, networking, meetings and time on court.

We’re grateful to TENZING for supporting the event and helping keep our delegates fuelled throughout the day 🙌

Find out more about active-net Padel here:
https://active-insight.org/events/active-net-padel/

May's edition of the Active Insight Newsletter is now live and in your email inbox!Here’s what is inside:✅ active-net Ap...
05/05/2026

May's edition of the Active Insight Newsletter is now live and in your email inbox!

Here’s what is inside:

✅ active-net App - The brand new active-net app is now live!

✅ active-net Events - We look at the upcoming active-net events diary, including Padel, Scotland and Open Water.

✅ Moving Communities - We shine the spotlight on the latest Moving Communities webinar, focusing on Active Ageing.

✅ Consumer Insight - We take a deep dive into our Consumer Insight Panel, and explain how this could support your organisation with essential actionable intelligence.

✅ ukactive Awards - A reminder to submit your entries for this years ukactive Awards.

To read the latest edition online visithttps://active-insight.org/wp-content/uploads/2026/05/Active-Insight-Newsletter-May-2026.pdf

01/05/2026

We build active-net events with YOU in mind 💜

From meaningful conversations and pre-arranged meetings to insight-led content and relaxed networking opportunities, every part of active-net is designed to create real value for the sector.

But don’t just take our word for it here’s what Jack Ramsay from Ramsay Fitness had to say about his active-net experience 👇

Ready to experience it for yourself?

Join us at active-net Scotland and connect with operators, suppliers and sector leaders in a focused, friendly environment.

📍 Crieff Hydro, Perthshire
📅 23rd September 2026

Download the App to book here:

iOS: https://apps.apple.com/us/app/active-net-networking-events/id6756029312
Android: https://play.google.com/store/apps/details?id=com.fibodo.activenet

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Norwich
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