Active-Insight

Active-Insight Connecting people through insight
and memorable experiences.

Active Insight (Leisure-net Solutions) are the leading provider of Customer Insight, Business Intelligence and Consultation services to the cultural services, active Leisure and Health and Fitness Industries. Leisure-net work with leading industry organisations, local authorities and leisure and cultural trusts, as well as private sector operators and suppliers, helping them to understand their cu

stomers'​ and clients'​ needs and aspirations, and to deliver innovative service improvement initiatives. Over more than 10 years now Leisure-net has established a reputation for delivering innovative and cost effective research solutions, with actionable results, impacting on front line service and the bottom line. We aim to do this by establishing long term, enjoyable and open partnerships, working with like-minded organisations! active-net

Leisure-net are proud to organise active-net, a new approach to "buyer meets supplier"​ events, combining quality one-to-one meetings with a comprehensive seminar and networking programs. active-net is aimed at all operators and suppliers with a focus on the public sector whether it be Trusts, Local Authorities or Universities/Colleges.

Would you know a member was unhappy before they cancelled? 👀Not every dissatisfied customer complains.Some simply visit ...
03/09/2026

Would you know a member was unhappy before they cancelled? 👀

Not every dissatisfied customer complains.

Some simply visit less.
Some become less engaged.
And eventually, some leave.

That’s why customer insight shouldn’t just be about collecting feedback when something goes wrong.

💜 Regularly listening to your members can help you spot trends, understand what’s driving their experience and identify opportunities to act before disengagement turns into cancellation.

The question is: are you hearing from enough of your members❓

Find out more about how we can help - https://active-insight.org/contact/
Ask Active-Bob anything - https://active-insight.org/

🚨 FINAL CALL: active-net Scotland operator spacesWe’re just three weeks away from active-net Scotland 2026 and this is y...
02/09/2026

🚨 FINAL CALL: active-net Scotland operator spaces

We’re just three weeks away from active-net Scotland 2026 and this is your final opportunity to join us at Crieff Hydro.

📍 Crieff Hydro, Perthshire
📅 23 September 2026
🎟️ FREE for operators

Join organisations from across Scotland’s health, fitness and leisure sector for a focused day of connection, insight and collaboration.

You’ll get:

🤝 At least 10 pre-arranged one-to-one meetings with relevant supplier partners
💡 Insight-led seminars, workshops and panel discussions
💬 Plenty of opportunities for informal networking and valuable conversations
🥐 Refreshments and networking lunch included
🚗 Free on-site parking

Our supplier spaces are already sold out, and we now have just a final few operator places remaining.

If you’ve been thinking about joining us, now’s the time.

👉 Secure your FREE operator place:
https://active-insight.org/events/active-net-scotland/

Scotland operators, who would you want sitting opposite you?On 23 September, active-net Scotland will bring the sector t...
28/08/2026

Scotland operators, who would you want sitting opposite you?

On 23 September, active-net Scotland will bring the sector together at Crieff Hydro for a day built around the conversations that are actually worth having.

🤝 At least 10 pre-arranged one-to-one meetings
🎯 Chosen around the organisations most relevant to you
💬 Panels, workshops and plenty of time to connect
☕ Lunch, networking and a day away from the usual inbox
🎟️ FREE for operators

Supplier places are sold out, and we’re now down to the final operator spaces.

So the question isn’t really “Should I go?”…

It’s who would you want to meet if you did? 👀

📍 Crieff Hydro
📅 23 September 2026

Join us 👉 https://active-insight.org/events/active-net-scotland/

You’re collecting feedback. 💬But are you turning it into intelligence? 👀A comment like “more parking needed” or “recepti...
25/08/2026

You’re collecting feedback. 💬
But are you turning it into intelligence? 👀

A comment like “more parking needed” or “reception wasn’t helpful” is useful on its own.

But when you can start grouping feedback into themes, spotting recurring issues and understanding the sentiment behind what customers are saying, it becomes much more powerful. 📊✨

That’s where feedback moves from something you simply collect… to something you can actually act on.

Because the goal isn’t more comments.

It’s better decisions. 💡

Want to understand what your customers are really telling you?

👉Find out more or book a call with the Active Insight team - https://active-insight.org/

Finish the sentence 👇“The leisure industry would be better if we ______.”More collaboration?More innovation?More listeni...
24/08/2026

Finish the sentence 👇

“The leisure industry would be better if we ______.”

More collaboration?
More innovation?
More listening?
Fewer buzzwords? 👀

We want to hear from the people working in it every day.

Drop your answer in the comments, serious, bold or slightly controversial answers all welcome. 💬

Book your next event - https://active-insight.org/active-net-events/

Would you rather…? 👀10 random meetings or 10 matched meetings?100 business cards or 5 genuinely useful contacts?A long p...
21/08/2026

Would you rather…? 👀

10 random meetings or 10 matched meetings?
100 business cards or 5 genuinely useful contacts?
A long panel or quick-fire insight?

At active-net, we’re big believers in quality over quantity, better conversations, better connections and more value from the time you spend in the room. 🤝

Swipe through and tell us which side you’re picking 👇

Book your next event - https://active-insight.org/active-net-events/

Retention doesn’t start at the cancellation desk. 🚪By the time someone decides to leave, the warning signs may have been...
20/08/2026

Retention doesn’t start at the cancellation desk. 🚪

By the time someone decides to leave, the warning signs may have been there for weeks or even months. ⚠️

A change in sentiment. 😕
A frustrating experience. 😣
A small issue that keeps happening. 🔁
A member who still visits… but is enjoying it less. 📉

The real opportunity is spotting those signals before “I’m cancelling” becomes the conversation. 👀

Because better retention starts with understanding how your customers feel today not just why they left yesterday. 💡

Find out more - https://active-insight.org/

As the Padel sector continues to grow, it’s great to see the active-net community growing alongside it.Our latest Padel ...
19/08/2026

As the Padel sector continues to grow, it’s great to see the active-net community growing alongside it.

Our latest Padel event brought together more operators, suppliers and industry voices for a day of insight, meaningful conversations and new connections, demonstrating not just the increasing interest in Padel, but the value of bringing the sector together as it develops.

With attendance continuing to grow and an NPS of 92, we’re incredibly proud of the community that is forming around active-net Padel.

It is great to see the event featured in The Padel Book 2026. A huge thank you to John Challinor, Tom Walker and the WellNation team for your continued support of the event.

Read the full article at https://issuu.com/sportsnationmag/docs/padelbook2026/100

Networking Bingo 👀How many of these are you guilty of?✅ Said “we should catch up”✅ Forgot someone’s name almost immediat...
19/08/2026

Networking Bingo 👀

How many of these are you guilty of?

✅ Said “we should catch up”
✅ Forgot someone’s name almost immediately
✅ Connected on LinkedIn while standing next to them
✅ Needed another coffee
✅ Promised to follow up next week
✅ Turned a 20-minute chat into 40

Be honest… are you getting BINGO? 😂

Tag your networking partner and see who scores higher 👇

Be honest… which one are you? 👀Every networking event has them.The LinkedIn Stalker.The Collector.The Talker.The Escaper...
17/08/2026

Be honest… which one are you? 👀

Every networking event has them.

The LinkedIn Stalker.
The Collector.
The Talker.
The Escaper.
The Connector.

And if you’re honest… you might be a bit of all five. 😅

Tag the person this reminds you of 👇

Book your next event - https://active-insight.org/active-net-events/

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