Active-Insight

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Active-Insight

Connecting people through insight
and memorable experiences.

Active Insight (Leisure-net Solutions) are the leading provider of Customer Insight, Business Intelligence and Consultation services to the cultural services, active Leisure and Health and Fitness Industries. Leisure-net work with leading industry organisations, local authorities and leisure and cultural trusts, as well as private sector operators and suppliers, helping them to understand their cu

stomers' and clients' needs and aspirations, and to deliver innovative service improvement initiatives. Over more than 10 years now Leisure-net has established a reputation for delivering innovative and cost effective research solutions, with actionable results, impacting on front line service and the bottom line. We aim to do this by establishing long term, enjoyable and open partnerships, working with like-minded organisations! active-net

Leisure-net are proud to organise active-net, a new approach to "buyer meets supplier" events, combining quality one-to-one meetings with a comprehensive seminar and networking programs. active-net is aimed at all operators and suppliers with a focus on the public sector whether it be Trusts, Local Authorities or Universities/Colleges.

23/06/2026

🌍 World Wellbeing Week | 24th–30th June

Tomorrow marks the start of 'World Wellbeing Week', a global initiative dedicated to promoting better physical, mental, emotional and social wellbeing in our workplaces, communities and everyday lives.

For organisations across the active leisure sector, wellbeing sits at the heart of everything we do. But understanding what truly matters to customers, members and communities requires more than assumptions – it requires insight.

At Active Insight, we help organisations make evidence-based decisions through customer insight and market intelligence services. By listening to the voice of customers and communities, organisations can create services, experiences and environments that genuinely support wellbeing, improve engagement and deliver lasting impact.

Whether it's measuring customer satisfaction, understanding changing behaviours, evaluating service performance or identifying new opportunities for growth, quality insight empowers organisations to put people first.

This World Wellbeing Week, let's celebrate the role that listening, understanding and acting on feedback can play in creating healthier, happier and more connected communities.

19/06/2026

In our latest video interview, Jonny from Alliance Leisure shares why active-net Padel Networking is such a great opportunity to bring the sector together in a more relaxed, social and memorable way 🎾

We’re excited to be hosting active-net Padel Networking in partnership with RiskHQ, Alliance Leisure and Scottish Leisure Network Group on Tuesday 22 September 2026 at The Padel Barn in Glasgow, ahead of active-net Scotland

It’s a chance for operators, suppliers and sector partners to connect, build meaningful relationships and enjoy some time on court, all in a fun and informal setting

Whether you’re already joining us for active-net Scotland or looking to make new connections across the sector, this event is all about bringing people together in a way that feels fresh, valuable and genuinely enjoyable

📍 The Padel Barn, Glasgow
📅 Tuesday 22 September 2026
🤝 In partnership with RiskHQ, Alliance Leisure and Scottish Leisure Network Group

Book your place here: https://www.eventbrite.co.uk/e/active-net-padel-networking-tickets-1990950828523

17/06/2026

What is a Purple Cow Moment? 💜🐮

Inspired by Seth Godin’s book Purple Cow, which explores the idea of standing out by being truly noticeable, we wanted to bring that thinking into the world of customer experience.

For us, a Purple Cow Moment is the small or big action that makes an experience feel memorable.

It could be a thoughtful follow-up.
A warm welcome.
A problem solved before it becomes a bigger issue.
A useful introduction.
A detail remembered.
A moment where someone feels genuinely seen, heard and valued.

In a busy world, ordinary service is expected.

But the moments that feel personal, thoughtful and different are the ones people remember.

At Active Insight, we help organisations better understand their customers but the real impact comes when that insight turns into action.

That is where Purple Cow Moments happen.

Small actions. Lasting impact.

16/06/2026

Your active-net experience, all in one place 📲

Our new active-net app is designed to make every event easier, smoother and more connected.

With the app, you can:

✅ Book your upcoming active-net events
✅ Access your personalised meeting schedule
✅ Connect with delegates before, during and after the event
✅ Gain exclusive event insight and sector knowledge
✅ Keep key updates, contacts and event information at your fingertips

Download the app now and get ready to make the most of your next active-net event.

iOS: https://apps.apple.com/us/app/active-net-networking-events/id6756029312
Android: https://play.google.com/store/apps/details?id=com.fibodo.activenet

15/06/2026

Something purple is coming… 💜

Meet Violet.

She is here to help us shine a light on the small moments that make a big difference to customer experience.

The thoughtful follow-up.
The warm welcome.
The problem solved before it becomes a bigger issue.
The moment someone feels genuinely seen, heard and valued.

You will be seeing more of Violet soon as we start celebrating the standout moments that turn everyday service into something people remember.

Small actions. Lasting impact.

11/06/2026

We are ready for a brilliant day of Purple Cow moments at today's ukactive Member Network event.

Julie Allen will be taking to the stage later to present some new consumer insight panel data, plus something very new and exciting!!

Oh... and if you are wondering why we are talking about Purple Cows... we've got some news on that coming very soon 😀

Amy Smith Thomas Mann Active Stirling Neil Tandy

10/06/2026

Thank you to the brilliant team at Independent Gyms for organising yesterdays Women in Fitness event at Straford Greenway.

Marianna Kirton took the chance to step away from the day-to-day, connect with others and be part of something genuinely meaningful.

09/06/2026

Julie Allen will be taking to the stage for a number of sessions during Elevate, ready to contribute exclusive new insight and actionable intelligence to every discussion.

In these two highlighted sessions, Jules will be joined by Paul Swainson and Marina Logacheva to discuss whether Fitness has an image problem. Followed by a second session, joining Dr Heather McKee on how digital and wearable technology is supporting more people in being active.

Don't miss them!

04/06/2026

We are looking forward to a great day at Evolve!

Julie Allen and Bita Rezaei are both in attendance for a day full of connections, learning and conversations.

27/05/2026

92 NPS for active-net Padel! 🎾

We’re really proud to share that active-net Padel achieved an incredible Net Promoter Score of 92.

A huge thank you to everyone who joined us, supported the event, took part in meetings, shared feedback and helped make the day such a success.

This score means so much to us because active-net is built around creating valuable connections, quality conversations and experiences that genuinely work for both operators and suppliers.

Thank you again to our active-net community 💜

Want to be part of the next one? Join us in Scotland

Find out more here: https://active-insight.org/events/active-net-scotland/

Address

Norwich
NR93DL

Website

https://linktr.ee/activeinsight

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