VoiceHost

VoiceHost Helping East Anglian businesses make telecoms simple since 2006. Since its creation in late 2011, it now serves over 450 resellers in the UK.

VoiceHost began in 2006 by developing an intuitive and cost-saving VoIP service for businesses in the UK. The main focus of the VoIP platform would be that it was ‘self service’, where customers could quickly and easily build their own Hosted PBX with a minimum of external support. Since that time, our range of products and services has grown substantially through investment and technological adva

nces by our development team, while keeping true to our initial focus. We now supply:

Retail Hosted PBX: Our retail Hosted PBX provides all the functionality of a Traditional PBX, without any substantial upfront cost . Subscription is done on a rolling monthly basis, and we maintain a churn rate of less than 1% annually. Wholesale Hosted PBX: Our wholesale Hosted PBX uses the same technology as the retail Hosted PBX, but is accessed through a seperate white-labelled portal, and is configured through a different ‘skin’ or interface. Broadband Circuits: In mid-2012 we invested heavily in our broadband network to provide connectivity to businesses in the UK. We now supply ADSL, ADSL2+, and FTTC connections to thousands of businesses through our retail and wholesale channels. Data Circuits: Alongside the implementation of our Broadband Network, we expanded our range of products and services to include EFM, FTTC GEA, Leased Lines and MPLS. Throughout 2013 we will further be expanding our range with complementary products that enhance the user experience. VoiceHost prides itself on its company ethos, and the strong office culture that we have developed. Each member of our team has an advanced understanding of our products and services, and in addition we have a strong focus on continual development of education and training. Our 24/7 Support Service is staffed only by experts, and our excellent customer service is one of our key differentiators from the industry. Because of our extensive investment in staff, infrastructure and our range of products and services, VoiceHost has experienced year on year growth of over 100%. As our products and services are all designed to enhance and complement the core user experience, we have been able to quickly increase our customer base without the sacrifice in customer service that often comes from a rapidly expanded portfolio and consumer base.

How much business have you lost because customers didn't want to wait in a call queue?That frustration can now be a thin...
02/09/2026

How much business have you lost because customers didn't want to wait in a call queue?

That frustration can now be a thing of the past with Queue Callbacks, available as part of the VoiceHost hosted telephony platform.

When enabled, callers waiting in a queue are given the option to request a callback rather than remaining on hold. The system automatically saves their place in the queue, allowing them to get on with their day while holding their position.

Once they reach the front of the queue, the system places an automated callback to the customer and prompts them to press 1 to connect to the next available agent. If the call is not answered, the system will make up to two additional callback attempts.

No more waiting on hold. No more listening to repetitive hold music. No more checking your position in the queue.

Just a simple, effective feature that improves the customer experience and helps your business deliver a more professional service.

Queue Callbacks from VoiceHost: another way to make your hosted telephony solution stand out from the crowd.

Twenty years ago, we set out to develop a cost-saving self-service VoIP platform, where customers could quickly and easi...
26/08/2026

Twenty years ago, we set out to develop a cost-saving self-service VoIP platform, where customers could quickly and easily build exactly what they need with a minimum of external support. And that's exactly what we did.

We can mention a lot of things that matter when you're trusting someone with your business set up, like our 20 years' of experience, our intuitive VoIP service, and our telecoms award wins. But really, you just need to know that if something goes wrong, our Norwich-based team is on hand to fix the problem.

Telecoms isn't something most businesses think about until something goes wrong. We'd rather you knew who to call before that moment.

If installation costs have put a leased line out of reach in the past, it could be worth revisiting with our latest offe...
21/08/2026

If installation costs have put a leased line out of reach in the past, it could be worth revisiting with our latest offering.

Openreach has recently increased the amount they will cover for construction charges from £2,800 to £3,680 for new dedicated Openreach-backed connections, which assists with what is typically the biggest upfront barrier for businesses and resellers who have looked at leased lines but walked away once the survey costs came back.

A leased line gives your business a dedicated, business-grade internet connection that is not shared with anyone else. There's no contention, no slowdowns at peak times, and guaranteed speeds in both directions. For businesses that rely heavily on cloud software, video calls, or high-volume data transfer, it's a real step up from a standard, commercially-available broadband line.

If you've had a quote before and the installation charge was the sticking point, get in touch.

📞 Call our Norwich team directly to find out more.

Looking for a new broadband provider? You can now order CityFibre through VoiceHost! This means you can receive speeds u...
14/08/2026

Looking for a new broadband provider? You can now order CityFibre through VoiceHost!

This means you can receive speeds up to 2500Mbps, but with the top level of ongoing customer service you'll have come to expect from our local team in Norwich.

If you're not sure whether this is available for your premises, get in touch today for a free consultation.

06/08/2026

January 2027 is the official national PSTN switch-off date, but Openreach is delivering this as a phased programme. That means some local exchanges will be migrated before the national deadline, so your business could be affected sooner than you think. It's also important to understand that upgrading your broadband to a full fibre connection may require an engineer visit.

With only five months remaining until January, appointment availability is already starting to tighten. Businesses that begin the process in August or September are likely to have a much smoother experience. Those who leave it until later in the year may face limited availability and the risk of disruption to their phone and broadband services.

At VoiceHost, we take care of the entire process for you. We'll assess your current setup, arrange any required engineer appointments, and get your new phone system up and running. Everything is managed by our team in Norwich from start to finish, and most businesses complete the transition within a month.
If you've been meaning to look at your options but haven't got around to it yet, now is the time to act.

⚠️ There's only six months to go until the PSTN switch off!Don't risk losing your phone system and broadband. With sunsh...
31/07/2026

⚠️ There's only six months to go until the PSTN switch off!

Don't risk losing your phone system and broadband.

With sunshine, holidays, and long summer evenings in full swing, the PSTN switch-off may feel like a distant concern. But with only six months remaining, time is moving faster than you think. Leaving it until the last minute could lead to unnecessary pressure and disruption - so now really is the ideal time to start planning your move to a future-proof solution.

We've been helping Norfolk businesses make the switch, and the ones acting earlier get a relaxed timeline, zero disruption to their working day and a stress-free rest of the year. We handle every part of the process for you, so you don't have to worry. Click the link in our bio to get in touch and book your switchover.

One of the main reasons small businesses have avoided dealing with the PSTN switch-off is fear of disruption.Here's exac...
22/07/2026

One of the main reasons small businesses have avoided dealing with the PSTN switch-off is fear of disruption.

Here's exactly how it works when you switch to VoiceHost:

1. First, we assess your current setup and what you actually need - free, no obligation
2. Then we arrange everything for you
3. Finally, your new phone system goes live the same day the broadband is ready

That's it. Most of our clients are surprised by how straightforward it is.

As we are based here in Norwich, you will be dealing with the same local team, from start to finish.

Have any questions or need any advice? Get in touch with us on 01603 55 99 55 to help sort your switch-off.

Most people and businesses are talking more about VoIP because of the PSTN switch-off, but those that make the move aren...
09/07/2026

Most people and businesses are talking more about VoIP because of the PSTN switch-off, but those that make the move aren't just ensuring compliance, because they actually end up with a better phone system with far more features that the old analogue set up could offer.

A few things our clients love after switching:

🏖️ Holiday mode so callers know you're closed and when you'll be back
⚡ Faster and more reliable broadband with Full Fibre
📞 No more missed calls when you're busy with call queuing
🏠 Work from anywhere with your office number on your mobile
🔢 Lower cost than copper products

The deadline is January 2027, but you'll notice the benefits from the day you switch.

Your office phone has a deadline... 📞The UK's traditional analogue phone network - the one your office landline, broadba...
03/07/2026

Your office phone has a deadline... 📞

The UK's traditional analogue phone network - the one your office landline, broadband, and potentially even your card machine has been running on - is being switched off in January 2027. That's just eight months away.

If you've been putting off switching, now is the time to start thinking about what happens next - and here at VoiceHost, we'll handle everything so you don't have to worry.

Address

63 Thorpe Road
Norwich
NR11UD

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

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