02/09/2025
Typical Reddit UK view of American DR company “PITS” now scamming in your area!!!
“Hi everyone,
This is the OP. I am posting again 12 days after the original post. It feels like a lifetime ago given the amount which has happened.
Based on the posts in this thread (KNightweb and Disturbed-android), plus a few other recommendations from around the web, I went with PCImage.
I cannot recommend them highly enough.
They were everything that PITS was not. They were transparent, honest, responsive, and quick. They told me upfront exactly what the pricing would be.
For a damaged WD Ultra passport which I said was 1TB, they did an initial assessment and quoted 300-and something plus VAT for recovery. On top of this there was a ÂŁ100 fee because the device had been opened internally by someone else previously (which thus allows in contamination), and this meant they had to do extra work to protect their clean room.
In the event, the device was only 500GB (it was old - I didn't know), and rather than charge the higher price to which I had already agreed, they charged a lower price (which they didn't have to - they were just honest).
I wanted the photos from the drive. A lot of the data was downloaded movies which my ex had put on there. They told me about this, and when I said I didn't need them, they were able to put all the rest of the data on to a flash drive which they gace me for free.
I was astounded.
They recovered every single one of my photos and other files, less the movies which I didn't need. Whenever I wrote to them, they would write back within the day - usually within hours.
Compared to PITS - who wanted thousands and thousands just to investigate, and felt like one massive scam, and another firm in Wales who gave me many, many follow up calls after I simply expressed an interest, PCImage actually seem to have a competent, honest business performing a service at a fair price.
In a horrible industry filled with scammers preying on unknowledgeable people's ignorance of the matter, they really stood out.
I very rarely write reviews, and I suppose a random Reddit thread is not the best place for one anyway.
But if anyone is looking at this in months to come and wants to get their college work or job stuff or old photos back via a UK supplier, I wholeheartedly recommend PCImage. Absolutely fantastic service and lovely to interact with them
And thanks to the two redditors who recommended them - you were spot on!”