Total ICT

02/11/2026

I built an AI agent. She opened a shop selling novelty mugs, emaile...

02/11/2026

🤖 “Is your AI a Faithful… or could it turn out to be a Traitor? 👀”

Having recently watched Professor Hannah Fry on “Celebrity Traitors”, it seems very appropriate that she’s also made this fascinating video exploring what happens when an AI agent is given tasks and the ability to actually do things, rather than simply answer questions.

And that’s where things get really interesting for businesses.

There’s a big difference between asking AI to write an email and giving an AI agent permission to send the email, access your files, interact with business systems or take actions on your behalf.

That doesn’t mean AI is the Traitor! 🤖🗡️

But it does mean we need to think carefully about how much we trust it and, more importantly, what we give it permission to do.

🔐 What information can it access?
👤 What permissions does it have?
✅ Which actions should need human approval?
📋 Can you see what it has done?
🛡️ What happens if it gets something wrong?

At Total ICT, we’re really excited about the possibilities AI agents, bots and automation offer businesses. We’re already seeing customers starting to explore how this technology could save time, automate repetitive tasks and improve the way they work.

Our view is simple:

Embrace AI. Experiment with it. Find out what it can do for your business.

Just make sure the security, permissions and safeguards develop alongside it.

After all, when it comes to your business systems and data, you definitely want your AI to remain one of the Faithfuls! 😄

👇 This video is definitely worth a watch.

https://youtu.be/WnzR5aOElvw?is=7EJ6XfJq10ldXX6J

I built an AI agent. She opened a shop selling novelty mugs, emaile...

28/10/2026

Wishing James a Happy Birthday from the team at Total ICT, have a fab day 😊

23/10/2026

‘It wasn’t us!’

We recently received a call from a customer who believed we had originally installed their Starlink system. Although it turned out the installation hadn't been carried out by us, we were more than happy to help.

Following some electrical work at the property, their Starlink connection had stopped working completely. After a site visit, we diagnosed a failed router which had unfortunately reached the end of its service life and needed replacing.

With the property being in a rural location with little to no mobile signal, being without internet over the weekend wasn't really an option. While we couldn't fit a permanent installation into the schedule before the weekend, we wanted to make sure the customer wasn't left disconnected.

We met them at Currys to help source a replacement Starlink kit, then brought the equipment back to our office where we registered, configured, and tested everything ready to go. The customer was then able to take the kit home and connect it as a temporary solution until we can return to complete the permanent installation.

The best part? A message later that evening confirming they were back online and everything was working perfectly. 😊

Sometimes it's not about whether you carried out the original installation. It's about helping people when they need it most and keeping them connected.

**That's the kind of service we believe in at Total ICT.**

09/10/2026

Last meeting of the week 😊

08/10/2026

**🚚 Another Happy Customer, Another Problem Solved! 💻**

When a client's laptop screen failed just before they were due to take a couple of days away from work, we made sure the repair caused as little disruption as possible.

✅ Laptop collected directly from the client's home
✅ Delivered to our trusted repair partners, Tech-Fix
✅ Replacement screen fitted and fully tested
✅ Laptop returned in time for the client's first meeting back at work

Rather than asking the client to arrange collections or lose valuable working time, we managed the entire process from start to finish, ensuring they were ready to hit the ground running at the start of the week.

At **Total ICT**, it's not just about fixing technology, it's about providing a service that works around our clients.

06/10/2026

**Turn every email into a professional marketing tool.**

With centrally managed email signatures, your business can maintain consistent branding, promote services, and help ensure compliance with legal and regulatory requirements.

✅ Consistent branding across all staff
✅ Automatic signatures on every device
✅ Marketing banners and promotions
✅ Social media and contact links
✅ Compliance-friendly disclaimers and company details
✅ Reduced admin and fewer user errors

Every email is an opportunity to strengthen your brand and maintain professionalism.

📧 Contact Total ICT to learn more.

05/10/2026

First meeting of the week 😊

02/10/2026

🎙️ **Exciting News from Total ICT!** 🎙️

We've had the pleasure of helping SoundWave Radio Plymouth get on the air and ready for its exciting launch!

Our team was delighted to donate some of the equipment needed to get the station up and running again, along with providing engineering support to connect, configure, and commission the entire setup. This included helping create a dedicated **live performance room**, giving local musicians a space to showcase their talent through live broadcasts and performances.

It's been a great project for our Audio Solutions department and a fantastic opportunity to support a community-focused organisation that's passionate about promoting local music, local talent, and local voices.

We're proud to have played a small part in helping bring the station back to life and wish everyone at Sound Wave Radio Plymouth the very best for their official launch on 3rd October.

🎧 Tune in, support local radio, and support local musicians!

Good luck from all of us at Total ICT.

02/10/2026

Some Clients may be expierencing some issues with their hosted phones, this has been reported to our supplier who have an issue with their carrier. This is being looked into as a matter of Urgency.