Apollo Smart Home Solutions

Apollo Smart Home Solutions Our automation solutions specialists are able to build bespoke solutions for you no matter what the d

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*** JOB ***Apollo TechnologyWe are looking for a dynamic and detail-oriented individual to join our team. In this role, ...
25/10/2024

*** JOB ***Apollo Technology
We are looking for a dynamic and detail-oriented individual to join our team. In this role, you will be responsible for answering phones, managing support tickets, and ensuring our clients receive the assistance they need in a timely and efficient manner. A pleasant manner and good basic IT skills are required for this role, as well as the ability to organize collection of equipment by engineers.
The role is office based and the responsibilities include
Answer incoming phone calls and provide initial support and troubleshooting assistance.
Create, update, and prioritize support tickets in our ticketing system.
Gather essential information from clients to diagnose technical issues effectively.
Route and escalate tickets to the appropriate IT professionals when necessary.
Monitor and follow up on ticket progress, ensuring timely resolution and client satisfaction.
Maintain accurate records of all client interactions and ticket updates.
Provide excellent customer service by addressing client inquiries and concerns professionally and courteously.
Collaborate with the IT team to ensure a seamless support process and share client feedback for continuous improvement.
Assisting with organisation of calendars and engineers schedules.
Communicate with the workshop to maintain the correct staff distribution.
Join our team and become a valued member of Apollo Technology as we work together to provide exceptional IT support and solutions to our clients. Your dedication and commitment to customer satisfaction will play a crucial role in our continued success.
Job Types: Permanent, Full-time
Pay: £23,000.00-£25,000.00 per year
Schedule:
Monday to Friday
Ability to commute/relocate:
Radstock, BA3 3FX: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
✨️✨️CLICK HERE TO APPLY✨️✨️
https://sites.google.com/.../1oXU4gYfseO45oZhzwYUmsp.../edit

Having wifi problems?Here at Apollo Smart Home Solutions, we can help!Smart is the new generation of wifi. It is faster,...
08/03/2023

Having wifi problems?
Here at Apollo Smart Home Solutions, we can help!

Smart is the new generation of wifi. It is faster, more reliable, and ensures you are always connected to the best signal.
Book a free consultation today!

Apollo Smart Home SolutionsThis is a different side to us.. but we can't wait to show you what we have to offer!We think...
28/11/2022

Apollo Smart Home Solutions
This is a different side to us.. but we can't wait to show you what we have to offer!

We think you'll love it!

We are offering different items that could improve your home life, from peace of mind to when you are away, to lighting design and control so your home can be the perfect brightness.

Chromecast, Home Security WIFI Camera, Nest Audio, Nest Hub Max and many more...

If you would like to find out more, please don't hesitate to contact us!
-01761347198
[email protected]

Address

Unit 1-2 Ludlow Court
Radstock
BA33FX

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

+441761347198

Website

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