01/06/2026
This week’s BlogAI is live: 'When the Answer Isn't the Whole Job'
Most of the effort going into these systems is focused on getting them to answer. One of the biggest improvements we made came from teaching ours not to.
In this week's post, we look at why a correct answer is not always the same thing as the right response, and why knowing when not to answer turned out to matter more than we expected.
A practical piece from our own support experience on retrieval, validation, judgement, and the gap between being right and being ready to send.
Read it here: https://www.goworkhorse.com/ai-blog-posts/when-the-answer-isnt-the-whole-job